What users are saying about
7 Ratings
3 Ratings
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Score 7.7 out of 100
7 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Acarda Outbound ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.3

Acarda Outbound

83%
8.0

Eclipse CMS4

80%
Datatrack Eclipse CMS4 ranks higher in 12/13 features

Agent dashboard

9.0
90%
1 Rating
8.0
80%
1 Rating

Outbound response

8.0
80%
1 Rating
8.0
80%
1 Rating

Click-to-call (CTC)

8.0
80%
1 Rating
8.0
80%
1 Rating

Validate callers

N/A
0 Ratings
8.0
80%
1 Rating

Call forwarding

N/A
0 Ratings
8.0
80%
1 Rating

Warm transfer

N/A
0 Ratings
8.0
80%
1 Rating

Predictive dialing

N/A
0 Ratings
8.0
80%
1 Rating

Interactive voice response

N/A
0 Ratings
8.0
80%
1 Rating

REST APIs

N/A
0 Ratings
8.0
80%
1 Rating

Call scripts

N/A
0 Ratings
8.0
80%
1 Rating

Call tracking

N/A
0 Ratings
8.0
80%
1 Rating

Multichannel integration

N/A
0 Ratings
8.0
80%
1 Rating

CRM software integration

N/A
0 Ratings
8.0
80%
1 Rating

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
8.0

Eclipse CMS4

80%
Datatrack Eclipse CMS4 ranks higher in 8/9 features

Recording

9.0
90%
1 Rating
8.0
80%
1 Rating

Historical reporting

8.0
80%
1 Rating
8.0
80%
1 Rating

Inbound call routing

N/A
0 Ratings
8.0
80%
1 Rating

Omnichannel inbound routing

N/A
0 Ratings
8.0
80%
1 Rating

Quality management

N/A
0 Ratings
8.0
80%
1 Rating

Call analytics

N/A
0 Ratings
8.0
80%
1 Rating

Live reporting

N/A
0 Ratings
8.0
80%
1 Rating

Customer surveys

N/A
0 Ratings
8.0
80%
1 Rating

Customer interaction analytics

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Acarda Outbound and Datatrack Eclipse CMS4 are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
8.0

Eclipse CMS4

80%
2 Ratings

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review

Datatrack

It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
Read full review

Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
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Datatrack

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

Datatrack

  • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Eclipse CMS4

    Starting Price

    Editions & Modules

    Eclipse CMS4 editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Acarda Sales Technologies

      I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
      Read full review

      Datatrack

      Read full review

      Return on Investment

      Acarda Sales Technologies

      • Increasing productivity and closed sales
      • Making the customer feels trust by providing info about his previous call.
      • Ease of use and quick
      Read full review

      Datatrack

      • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
      • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
      Read full review

      Add comparison