3 Ratings
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Score 7.7 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • Acarda Outbound ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.3

Acarda Outbound

83%
7.0

Enghouse Interactive Contact Centers

70%
Enghouse Interactive Contact Centers ranks higher in 10/13 features

Agent dashboard

9.0
90%
1 Rating
7.0
70%
2 Ratings

Outbound response

8.0
80%
1 Rating
7.0
70%
2 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
6.0
60%
1 Rating

Validate callers

N/A
0 Ratings
6.0
60%
2 Ratings

Call forwarding

N/A
0 Ratings
9.0
90%
2 Ratings

Warm transfer

N/A
0 Ratings
7.0
70%
2 Ratings

Predictive dialing

N/A
0 Ratings
6.0
60%
2 Ratings

Interactive voice response

N/A
0 Ratings
9.0
90%
1 Rating

REST APIs

N/A
0 Ratings
6.0
60%
1 Rating

Call scripts

N/A
0 Ratings
6.0
60%
1 Rating

Call tracking

N/A
0 Ratings
8.0
80%
1 Rating

Multichannel integration

N/A
0 Ratings
7.0
70%
2 Ratings

CRM software integration

N/A
0 Ratings
7.0
70%
1 Rating

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
7.4

Enghouse Interactive Contact Centers

74%
Enghouse Interactive Contact Centers ranks higher in 8/9 features

Recording

9.0
90%
1 Rating
6.0
60%
1 Rating

Historical reporting

8.0
80%
1 Rating
8.0
80%
2 Ratings

Inbound call routing

N/A
0 Ratings
8.0
80%
2 Ratings

Omnichannel inbound routing

N/A
0 Ratings
8.0
80%
1 Rating

Quality management

N/A
0 Ratings
8.0
80%
1 Rating

Call analytics

N/A
0 Ratings
8.0
80%
2 Ratings

Live reporting

N/A
0 Ratings
8.0
80%
1 Rating

Customer surveys

N/A
0 Ratings
6.0
60%
2 Ratings

Customer interaction analytics

N/A
0 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • Acarda Outbound and Enghouse Interactive Contact Centers are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
8.0

Enghouse Interactive Contact Centers

80%
2 Ratings

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review

Enghouse

Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.
Read full review

Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review

Enghouse

  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

Enghouse

  • Improve chatbots functionality.
  • Remote working.
  • Modern looking interface.
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Enghouse Interactive Contact Centers

    Starting Price

    Editions & Modules

    Enghouse Interactive Contact Centers editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Acarda Sales Technologies

      I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
      Read full review

      Enghouse

      Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.
      Read full review

      Return on Investment

      Acarda Sales Technologies

      • Increasing productivity and closed sales
      • Making the customer feels trust by providing info about his previous call.
      • Ease of use and quick
      Read full review

      Enghouse

      • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
      • The time spent managing server blips and failovers remains a detractor for our teams.
      Read full review

      Add comparison