1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

This solution checks a lot of our boxes for session management and activity monitoring, but ongoing server and failover struggles remain a detractor for our team's use.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Acarda Outbound
Enghouse Interactive Contact Centers
6.8
Agent dashboard
Acarda Outbound
Enghouse Interactive Contact Centers
8.0
Validate callers
Acarda Outbound
Enghouse Interactive Contact Centers
7.0
Outbound response
Acarda Outbound
Enghouse Interactive Contact Centers
8.0
Call forwarding
Acarda Outbound
Enghouse Interactive Contact Centers
6.0
Warm transfer
Acarda Outbound
Enghouse Interactive Contact Centers
4.0
Predictive dialing
Acarda Outbound
Enghouse Interactive Contact Centers
7.0
Call tracking
Acarda Outbound
Enghouse Interactive Contact Centers
8.0
Multichannel integration
Acarda Outbound
Enghouse Interactive Contact Centers
6.0

Workforce Optimization (WFO)

Acarda Outbound
Enghouse Interactive Contact Centers
7.4
Inbound call routing
Acarda Outbound
Enghouse Interactive Contact Centers
6.0
Recording
Acarda Outbound
Enghouse Interactive Contact Centers
6.0
Call analytics
Acarda Outbound
Enghouse Interactive Contact Centers
9.0
Historical reporting
Acarda Outbound
Enghouse Interactive Contact Centers
9.0
Customer surveys
Acarda Outbound
Enghouse Interactive Contact Centers
7.0

Pros

Acarda Outbound

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
Anonymous | TrustRadius Reviewer

Cons

Acarda Outbound

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Server redundancy and up-time seem to be a periodic difficulty
  • Error handling requires manual intervention by an advanced user
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acarda Outbound

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

No answers on this topic

Return on Investment

Acarda Outbound

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
Anonymous | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
Anonymous | TrustRadius Reviewer

Pricing Details

Acarda Outbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Enghouse Interactive Contact Centers

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acarda Outbound
8.0
Enghouse Interactive Contact Centers
7.0

Add comparison