What users are saying about
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Top Rated
85 Ratings
3 Ratings
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Score 7.7 out of 100

Five9

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Top Rated
85 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • Acarda Outbound ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.3

Acarda Outbound

83%
8.0

Five9

80%
Five9 ranks higher in 11/13 features

Agent dashboard

9.0
90%
1 Rating
8.2
82%
11 Ratings

Outbound response

8.0
80%
1 Rating
7.9
79%
11 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
8.1
81%
10 Ratings

Validate callers

N/A
0 Ratings
8.3
83%
11 Ratings

Call forwarding

N/A
0 Ratings
8.3
83%
8 Ratings

Warm transfer

N/A
0 Ratings
8.0
80%
10 Ratings

Predictive dialing

N/A
0 Ratings
8.5
85%
9 Ratings

Interactive voice response

N/A
0 Ratings
8.1
81%
9 Ratings

REST APIs

N/A
0 Ratings
8.0
80%
7 Ratings

Call scripts

N/A
0 Ratings
7.3
73%
9 Ratings

Call tracking

N/A
0 Ratings
7.5
75%
12 Ratings

Multichannel integration

N/A
0 Ratings
7.9
79%
10 Ratings

CRM software integration

N/A
0 Ratings
8.0
80%
10 Ratings

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
7.6

Five9

76%
Five9 ranks higher in 6/8 features

Recording

9.0
90%
1 Rating
6.8
68%
11 Ratings

Historical reporting

8.0
80%
1 Rating
7.0
70%
11 Ratings

Inbound call routing

N/A
0 Ratings
8.0
80%
9 Ratings

Omnichannel inbound routing

N/A
0 Ratings
8.3
83%
7 Ratings

Quality management

N/A
0 Ratings
7.6
76%
20 Ratings

Call analytics

N/A
0 Ratings
7.5
75%
12 Ratings

Live reporting

N/A
0 Ratings
8.3
83%
10 Ratings

Customer interaction analytics

N/A
0 Ratings
7.7
77%
10 Ratings

Attribute Ratings

  • Acarda Outbound is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
7.9

Five9

79%
36 Ratings

Support Rating

Acarda Outbound

N/A
0 Ratings
8.2

Five9

82%
12 Ratings

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review

Five9

Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
Read full review

Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review

Five9

  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

Five9

  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Five9

    Starting Price

    $0 Contact sales team

    Editions & Modules

    Five9 editions and modules pricing
    EditionModules
    CoreContact sales team1
    PremiumContact sales team2
    OptimumContact sales team3
    UltimateContact sales team4

    Footnotes

    1. Contact sales team
    2. Contact sales team
    3. Contact sales team
    4. Contact sales team

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing

    Support Rating

    Acarda Sales Technologies

    No answers on this topic

    Five9

    Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
    Read full review

    Alternatives Considered

    Acarda Sales Technologies

    I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
    Read full review

    Five9

    Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
    Read full review

    Return on Investment

    Acarda Sales Technologies

    • Increasing productivity and closed sales
    • Making the customer feels trust by providing info about his previous call.
    • Ease of use and quick
    Read full review

    Five9

    • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
    • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
    • Cost savings: Five9 requires significantly less management than our previous solutions.
    Read full review

    Screenshots

    Add comparison