Likelihood to Recommend Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
Read full review If you have more than 2 developers this thing is basically a requirement within github to manage sprints if you use agile methodology. Why use a different website entirely when you can run your entire board right from github itself? I've tried other solutions but basing everything on github issues makes it so no duplicate work has to take place. If the UX quirks and mobile were fixed this would be 10/10 for me! If you're only one or two devs on a team it may be overkill to use, but if you're going to scale it's better to put the process in early.
Read full review Pros Timing Client Work: You are able to better manage your time on your clients. Housing Client Info in one Area: You can view all you need for any given client in one area. Read full review ZenHub has a lot of basic functionality, so that limits the complexity of the application The ability to provide user defined labels and customize pipelines provides flexibility The integration with GitHub provides a seamless process Read full review Cons Accelo is excellent on the adaptation to its deep functionalities. Managing multiple project is very challenging. Not easy to collect multiple reports across platforms. Read full review Additional communication/collaboration inside the platform would be helpful Integration with additional systems like Slack would be a plus sometimes web pages load slowly, but for the most part things are alright Read full review Likelihood to Renew Looking forward to seeing more refinement of features provided and upcoming features promised :)
Read full review Usability ZenHub is one of the best GitHub repo-management software integrating the usage of work-boards and task management, with the ability to integrate several team members to the work table. This method makes the team more organized since everyone can keep track of their time and tasks of themselves and also others, so you can see how fast your teammates are working or if they need any help with something they're working on.
Read full review Support Rating From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
Read full review Support is good, but quite honestly, I haven't needed any support since 2015. As I remember, I was required to open a ticket and had to wait a few days for resolution. I give it a rating of 8 because of the lag in getting a solid resolution, but it was resolved adequately.
Read full review Alternatives Considered Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Read full review I have used
Workfront in the past, which in my experience, is best with a traditional waterfall methodology, similar to Microsoft Project and the other more traditional project management software projects. ZenHub is truly designed around the agile methodology. Other products that claim they are agile oriented seem to just be adjusting and tweaking their traditional product to include a few agile features.
Read full review Return on Investment It substantially reduced the number of systems we use to run our business. It reduced the need to train our staff on a variety of platforms. It gave us the ability to have a client-facing portal that directly integrates with our backend systems. Read full review No official review done. Saves developer time knowing what needs to be done next. Saves leadership time to easily plan sprints and review work done. Read full review ScreenShots