Accruent FAMIS 360 vs. eMaint CMMS

[Well suited when] Linked to EMS - when planning an event that requires furniture delivery or room type changes, we can select that in EMS and create a report that feed to FAMIS and assigns a crew. OR, if you create the work order in FAMIS, have it be able to import back to EMS to include in the booking.

Incentivized

eMaint is well suited to larger facilities with dedicated scheduler/planners. Learning to navigate the database and create reports requires a dedicated resource. Part-time users often forget the process for entering data and navigating the database. In smaller organizations where multiple users enter assets, planned maintenance (PM) tasks and vendors, keeping standardization in the system formatting was difficult.

Incentivized

• The ability to create new reports and format them to exactly what you are looking for in a said report.
• Finding mistakes as far as user errors or placing information in the wrong fields or boxes. Interfaces can be made to track these things
• Key Access portfolio, tracking keys for all of our building users

Incentivized

• We like that eMaint is highly configurable. You can customize fields to meet your needs
• You can store and track documents and photos assigned to your assets
• You can run custom reports.
• Great customer service

Incentivized

• Needs to be more fields for "pick up/drop off times," or to put in deadline times.
• More communication back and forth to users and the person the order is assigned to. When updates are made, there is no notification that they have been acknowledged.
• It would be nice to have pricing associated with different requests. It is a guesstimate every time on how much labour or time will be needed. Some sort of price menu would be great so when we check the financial page of the order we are not surprised every time.

Incentivized

• Functionality not delivered as promised - on usage of tab.
• QR code functionality.
• Friction between implementation team and marketing team that sold this to us.

Incentivized

Customer support was always readily available, even when natural disasters were taking place.

Incentivized

eMaint was by far most the most comprehensive and customizable solution we looked at. The eMaint team was also extremely responsive and available during the selection process. The product training and conferences were very helpful for new user orientation and best practice learning. The customizable reports also allowed us to provide data to management in an easy to digest format

Incentivized

• Accountability of work being done on campus
• Ways for us to charge our customers for the work being performed

Incentivized

• We easily track service events over multiple locations so we are able to save on costs
• Able to run asset lists for inspections
• Able to keep up with contracts' renewals and service costs

Incentivized