What users are saying about
8 Ratings
8 Ratings
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Score 8.8 out of 101
16 Ratings
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Score 6.5 out of 101

Likelihood to Recommend

AceProject

It is well suited if you have a specific work force or are working in a production or an assembly line style environment. It is also well suited if you have small teams that have to get out a certain amount of product in set periods of time. AceProjects is great for monitoring how long each individual spent on their specific task and subsequently how long the team took to complete their work.
Kyle Culpepper profile photo

FinancialForce PSA

If you have a mid-sized services team, a tool like this is a must to see positive margins. A larger team might find more administrative pains but they have very large customers who have been implemented successfully. If you have an SFDC background, this is the easiest solution by far.
No photo available

Feature Rating Comparison

Project Management

AceProject
3.2
FinancialForce PSA
6.4
Task Management
AceProject
5.0
FinancialForce PSA
8.2
Resource Management
AceProject
6.0
FinancialForce PSA
8.3
Gantt Charts
AceProject
3.0
FinancialForce PSA
7.3
Scheduling
AceProject
4.0
FinancialForce PSA
7.5
Workflow Automation
AceProject
1.0
FinancialForce PSA
4.4
Team Collaboration
AceProject
5.0
FinancialForce PSA
3.9
Support for Agile Methodology
AceProject
1.0
FinancialForce PSA
6.2
Support for Waterfall Methodology
AceProject
1.0
FinancialForce PSA
7.6
Document Management
AceProject
1.0
FinancialForce PSA
5.3
Email integration
AceProject
2.0
FinancialForce PSA
3.5
Mobile Access
AceProject
1.0
FinancialForce PSA
5.3
Timesheet Tracking
AceProject
8.0
FinancialForce PSA
8.3
Change request and Case Management
AceProject
4.0
FinancialForce PSA
6.2
Budget and Expense Management
AceProject
3.0
FinancialForce PSA
8.1

Professional Services Automation

AceProject
2.0
FinancialForce PSA
6.8
Project & financial reporting
AceProject
2.0
FinancialForce PSA
8.0
Quotes/estimates
AceProject
FinancialForce PSA
3.2
Invoicing
AceProject
FinancialForce PSA
7.3
Integration with accounting software
AceProject
FinancialForce PSA
8.7

Pros

AceProject

  • Time Tracking
  • Resource allocation
  • Easy to implement, small adoption curve.
Kyle Culpepper profile photo

FinancialForce PSA

  • PSA is data rich. It captures all the data you would need in one form or fashion. If you know what you are looking for, you can find it somewhere. There is a strong reporting function that allows you to create any number of custom reports or dashboards for tracking performance.
  • The tool can scale fairly easily and can take on fair amounts of projects and data.
No photo available

Cons

AceProject

  • Expand on data tracking
  • Improve report generation
  • Break out from just being a time clock manager.
Kyle Culpepper profile photo

FinancialForce PSA

  • The user interface is generally poor. The tool is hard to navigate and it can be difficult to find something that should be sitting on the surface. It also takes way to many clicks to complete basic tasks. Using the tool can be quite an administrative task in and of itself.
  • Always double-check the math in PSA. One missed or incorrect checkbox somewhere and your calculations can be off. It can be frustrating because the math isn't surfaced, so you have to look closely to notice when PSA has done something unexpected. Sometimes the fix won't make sense and will require time spent with tech support to figure it out.
  • Assess the damage after each system update. System updates are great, but can often derail otherwise stable data and calculations. For instance, our last update shifted how our employee utilization rates are calculated to include data that hasn't been entered yet, resulting in lower numbers being reported. This means we have had to take the data outside the system and calculate on our own until the problem is solved.
No photo available

Likelihood to Renew

AceProject

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 9.0
Based on 3 answers
There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.
Luke Fitzwater profile photo

Usability

AceProject

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 8.0
Based on 2 answers
From my standpoint, FinancialForce PSA is relatively easy to use. As a System Administrator, I am able to maneuver around the software with ease. As a user of FinancialForce PSA, I am able to input my timecards and expense reports without any issues. I have received very positive and very negative feedback about using FinancialForce PSA, however, from users in other functional roles in my organization.
Luke Fitzwater profile photo

Reliability and Availability

AceProject

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 9.0
Based on 1 answer
We have maybe had 1-2 outages over 3 years.
No photo available

Performance

AceProject

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 7.0
Based on 1 answer
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
No photo available

Support

AceProject

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 9.0
Based on 3 answers
Pure customer support is fine and we have not needed much of it that I am aware of.
No photo available

In-Person Training

AceProject

No answers on this topic

FinancialForce PSA

It was fine.
No photo available

Implementation

AceProject

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 8.0
Based on 1 answer
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
No photo available

Alternatives Considered

AceProject

Kyle Culpepper profile photo

FinancialForce PSA

Pre built integration to Salesforce and ability to scale was important to us. We found others had far less integration to Salesforce (one competitor showed us a one button batch record transfer and called it an integration). We also think the mobile capabilities compared to NetSuite's system was far superior because Fin Force leverages Salesforce's 1 App
Mike Jortberg profile photo

Return on Investment

AceProject

  • We were able to track our production teams work and refine our methods to improve deliverable dates.
  • Once our staff reached a certain size the capability of the software began to lag. Diminishing returns.
  • The lack of reporting features made data regression and extrapolation difficult.
Kyle Culpepper profile photo

FinancialForce PSA

  • Having our Sales, AR and AP all in one system has saved at least 15%, sometimes more, of my time every day.
Angel Rigsby profile photo

Pricing Details

AceProject

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

FinancialForce PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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