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6 Ratings
Top Rated
17 Ratings
6 Ratings
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Score 8.6 out of 101
Top Rated
17 Ratings
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Score 10 out of 101

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Likelihood to Recommend

Aconex

[It is] well suited to large scale complex construction projects with many participants. Aconex requires patience and training and, although it's good, it could be better. Short duration, small projects probably aren't a good fit.
Mark Potter profile photo

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young profile photo

Feature Rating Comparison

Sales Force Automation

Aconex
FollowUp CRM
9.1
Customer data management / contact management
Aconex
FollowUp CRM
10.0
Workflow management
Aconex
FollowUp CRM
10.0
Territory management
Aconex
FollowUp CRM
6.1
Opportunity management
Aconex
FollowUp CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Aconex
FollowUp CRM
10.0
Contract management
Aconex
FollowUp CRM
10.0
Quote & order management
Aconex
FollowUp CRM
8.9
Interaction tracking
Aconex
FollowUp CRM
10.0
Channel / partner relationship management
Aconex
FollowUp CRM
7.2

Customer Service & Support

Aconex
FollowUp CRM
10.0
Case management
Aconex
FollowUp CRM
10.0
Call center management
Aconex
FollowUp CRM
10.0
Help desk management
Aconex
FollowUp CRM
10.0

Marketing Automation

Aconex
FollowUp CRM
10.0
Lead management
Aconex
FollowUp CRM
10.0
Email marketing
Aconex
FollowUp CRM
10.0

CRM Project Management

Aconex
FollowUp CRM
9.5
Task management
Aconex
FollowUp CRM
10.0
Billing and invoicing management
Aconex
FollowUp CRM
8.4
Reporting
Aconex
FollowUp CRM
10.0

CRM Reporting & Analytics

Aconex
FollowUp CRM
9.7
Forecasting
Aconex
FollowUp CRM
9.0
Pipeline visualization
Aconex
FollowUp CRM
10.0
Customizable reports
Aconex
FollowUp CRM
10.0

Customization

Aconex
FollowUp CRM
9.7
Custom fields
Aconex
FollowUp CRM
10.0
Custom objects
Aconex
FollowUp CRM
9.0
Scripting environment
Aconex
FollowUp CRM
10.0
API for custom integration
Aconex
FollowUp CRM
10.0

Security

Aconex
FollowUp CRM
10.0
Single sign-on capability
Aconex
FollowUp CRM
10.0
Role-based user permissions
Aconex
FollowUp CRM
10.0

Social CRM

Aconex
FollowUp CRM
10.0
Social data
Aconex
FollowUp CRM
10.0
Social engagement
Aconex
FollowUp CRM
10.0

Integrations with 3rd-party Software

Aconex
FollowUp CRM
7.7
Marketing automation
Aconex
FollowUp CRM
10.0
Compensation management
Aconex
FollowUp CRM
5.5

Platform

Aconex
FollowUp CRM
10.0
Mobile access
Aconex
FollowUp CRM
10.0

Pros

  • File Sharing - unlimited storage, version control and access control on a neutral host - Aconex is significantly superior to ftp, SharePoint or a contractor hosted platform in that once onboarded, each user organization has equal privileges and can in turn onboard any number of members within the respective organizations.
  • Process and Workflow Management - while imperfect, Aconex offers the opportunity to customize process control and enforcement. Our team used these processes for RFI preparation and response, submittal tracking and other custom requirements.
  • Neutrality - while mentioned, the neutral host places all project participants on a equal basis. Typically, non-neutral platforms favor in-house participants to the detriment of the project. Until shared, files are 100% private to the respective organizations.
  • Mobile interface - good (not perfect) access to unlimited project file information from a mobile device.
  • Audit trail - no more "I didn't get that document". File sharing and file opening is tracked by user. Transmittals are a matter of record and there's no 'delete' function.
Mark Potter profile photo
  • Adequately provides for job scheduling and project priority allocation on a daily basis.
  • Backtracking on the platform is streamlined.
  • Detailed monitoring and proper result compilation of prospective projects and individual performance respectively.
Segun Jimi-Salami profile photo

Cons

  • Interface needs work; graphically inelegant, somewhat non-intuitive.
  • Process controls could be better 'templated' for industry standards.
  • Dashboard/to do for project managers - it's still too hard to see who is slowing the project down.
Mark Potter profile photo
  • I don't see any flaws at this point.
Robert Foreman profile photo

Alternatives Considered

I am currently using file sharing such as Egnyte and ShareFile which are useful but don't have much of a transmittal or inmail functionality so I can't really speak to other products in the same league as Aconex. I don't typically like proprietary contractor solutions due to their non-neutrality and embedded agendas, which often are not consistent with the owner's interests.
Mark Potter profile photo
GR and MC are geared towards email but don't provide a complete CRM package like FUB.
Robert Foreman profile photo

Return on Investment

  • Reductions in print costs alone (subcontractor bid process) paid completely for the use of the product. Further benefits to all project participants included process streamlining and 100% access to all project documentation (Drawings, Specifications, Contracts, Notices of Change, Change Orders etc.) from any online source including mobile devices. Benefits probably accounted for 150% of product cost.
  • Intangible benefits included reduced exposure to claims as a result of good (and agreed process tracking).
Mark Potter profile photo
  • Increased sales.
  • increased engagement.
  • Increased production.
Robert Foreman profile photo

Pricing Details

Aconex

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FollowUp CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details