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Top Rated
321 Ratings
45 Ratings
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Score 7.6 out of 100

MongoDB

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Top Rated
321 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

MongoDB

Mongo DB is better placed in large projects, with great scalability. It also allows you to work quite comfortably with projects based on programming languages such as javascript angular typescript C #. I believe that its performance is much better with the type of technologies that handle very logical, similar terms of programming. If we use languages like java php, for example, it is better to work with relational databases like postgres or mySql. Since this type of technology allows you to work better with database management frameworks much more agile for these environments, such as JPA, HIBERNATE, Oracle, I think they are much better with this type of architecture and programming languages.
Ronald Melendez | TrustRadius Reviewer

Feature Rating Comparison

NoSQL Databases

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
MongoDB
8.9
Performance
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
MongoDB
9.1
Availability
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
MongoDB
9.0
Concurrency
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
MongoDB
8.5
Security
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
MongoDB
8.2
Scalability
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
MongoDB
9.2
Data model flexibility
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
MongoDB
9.2
Deployment model flexibility
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
MongoDB
9.1

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

MongoDB

  • Easy to learn. When I picked up MongoDB for the first time, I had little background in database management or modeling. If you have a background in javascript (and JSON)... then you can figure out how to use MongoDB pretty fast.
  • Fast performance.
  • It's relatively easy to set up in certain environments because there are lots of ready-made solutions out there.
  • There's a lot of support in the existing ecosystem for it —, especially in the node.js realm.
  • Query syntax is pretty simple to grasp and utilize.
  • Aggregate functions are powerful.
  • Scaling options.
  • Documentation is quite good and versioned for each release.
Joshua Weaver | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

MongoDB

  • I love the idea of Map-Reduce native support in MongoDB. Admittedly I have not used it as much as I would like -- it always seems to trip me up.
  • Recent additions to the aggregation queries have helped reduce (no pun intended) my need to better wield the weapon that is Map-Reduce.
Jon Kern | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

MongoDB

MongoDB 9.4
Based on 68 answers
This is a very convenient "go to" database for application CRUD operations. So many applications need to create, read, update, and delete records. Here's the trick though - as a product changes, the data does as well. Having a database that makes this process easy and avoids the need to manage a schema and migrations is extremely valuable.MongoDB may not be the tool for every need but it is often always a tool that gets used for some need or another.
Tom Maiaroto | TrustRadius Reviewer

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

MongoDB

MongoDB 8.0
Based on 3 answers
I'm not a database expert by any means. But MongoDB has helped lower the barrier to entry in the world of full stack development. It has an expressive and easy to understand syntax and API. Additionally, their documentation is really quite detailed and easy to follow. Anyone with javascript experience should be able to work with it.
Joshua Weaver | TrustRadius Reviewer

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

MongoDB

MongoDB 8.0
Based on 4 answers
I never had problems with the application. It complies with all the characteristics that the company specifies with this product.
Fernando Malave | TrustRadius Reviewer

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

MongoDB

MongoDB 8.4
Based on 4 answers
While the setup and configuration of MongoDB is pretty straight forward, having a vendor that performs automatic backups and scales the cluster automatically is very convenient. If you do not have a system administrator or DBA familiar with MongoDB on hand, it's a very good idea to use a 3rd party vendor that specializes in MongoDB hosting. The value is very well worth it over hosting it yourself since the cost is often reasonable among providers.
Tom Maiaroto | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

MongoDB

MongoDB was the most full-featured NoSQL database we evaluated - that offered atomic transactions at a document level, built-in HA & DR, open source, robust queries, and enterprise level support.Other platforms had specific parts of what we were looking for - MongoDB had it all.
Jeff Sherard | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

MongoDB

  • Much faster development time.
  • Price is fantastic compared to MSSQL when you consider OS costs and the entire package.
  • Only negative to me is the lack of DBA skills for it, due to it being a new player in the field. I feel like that will get better as time moves on however.
Joshua Austill | TrustRadius Reviewer

Screenshots

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MongoDB

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
MongoDB
8.9

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
MongoDB
9.4

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
MongoDB
8.0

Reliability and Availability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
MongoDB
9.0

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
MongoDB
8.0

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
MongoDB
8.4

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