Acronis Disaster Recovery Service vs. Druva Phoenix (UNPUBLISHED)

Acronis Disaster Recovery Service is well suited in any scenario where a business has a server environment that they cannot afford to have gone down for any amount of time. It is less suited in a smaller business environment where downtime for several hours does not disrupt the flow of the business enough to offset the cost of Acronis Disaster Recovery Service.

Incentivized

Durva Phoenix is well suited for the VMware platform and has great restore functionality during disaster recovery. We use a different VM platform so our disaster recovery has a longer timeline if there is a critical failure as we need to get a base OS loaded before we can restore the VM data to it. This is the tradeoff between an expensive VM platform and a near free VM platform. Druva Phoenix is well suited to file version recovery if a previous data state is required by your employees or customers. Very quick to restore.

Incentivized

• Automatic IP handling
• Automatic failover to the recovery service center
• Very robust with a lot of options to use

Incentivized

• The best part about Druva is that you deploy, which is fairly easy especially with your technical rep being available for the whole process, and then you let the system do your work. If a backup fails I get a report, there is no need to check it every day or even weekly.
• The file server backup is great. Searching is easy and the capability to pull back a full folder or individual file makes life a lot easier to support my end users.

Incentivized

• Pricing can be a hassle and sometimes unpredictable. This is a byproduct of having to sell compute points in a data center as well as the backup software.
• Implementation can be a bit complicated; someone who doesn't know what their doing can have a bad recovery experience.
• User setup can be tricky unless the reseller themselves builds an automatic system.

Incentivized

• The UI is good, but a bit inconsistent. Some types of backups are shown differently to others. It never gets in the way, but a bit more consistency would be good.
• The system is usage based, which is understandable, but a shock after using inSync, their other backup product, which is not. Careful planning and thought is needed if you are on a tight budget

Incentivized

Certain backup solutions can be cumbersome on how they actually work. Where that's properly deploying hardware or software that will house the backups. Druva is different where the software and infrastructure is completely managed. All we needed to do is deploy agents and proxies and point the backups to Druva Phoenix

Incentivized

The reseller or MSP often determine support for the service that the client chooses to purchase the product from. On the reseller or MSP side, Acronis Disaster Recovery Service support is outstanding. They are quick to respond to issues and always have someone available to help answer questions about sales, using the product, or training.

Incentivized

It's been pretty easy to get a hold of the Support team and they work well to resolve our issues. I wish I could email support directly (which we used to be able to do) versus having to login to the console and report an issue from there, that's a feature I'd like to see brought back but otherwise, their Support team is pleasant to work with.

Incentivized

Acronis Disaster Recovery Service provides an entirely cloud-based service that can be managed anywhere without the need for additional hardware. While we do offer other DRaaS options, they mainly involve redundant hardware that is costly and typically not suitable for small clients. Acronis Disaster Recovery Service provides a cloud-based service with agent-based installation at a competitive price.

Incentivized

Druva stacks up well against its competitors. I do not remember it being at a disadvantage in any category. Phoenix couldn't provide message-level restore on an on-premise Exchange server but after we moved to the cloud that requirement went away.

Incentivized

• Helped us to provide a complete offering to clients, whether they use it or not.
• Allows us to compete with other DRaaS offerings.
• It gives us multiple price points and objectives to offer clients when showing them different solutions.

Incentivized

• This is a necessary service to keep your information safe. I would not say that there is a tangible ROI unless you reach a point where your server gets attacked and wiped-out. Then, you can recover your information in an easy manner, which could represent a potential several-thousand-dollar savings.

Incentivized