What users are saying about
6 Ratings
99 Ratings
6 Ratings
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Score 9.2 out of 100
99 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Remote Administration

    Action1 RMM

    Feature Set Not Supported
    N/A
    8.9

    Zoho Assist

    89%
    Zoho Assist ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.9
    99%
    10 Ratings

    File transfer

    N/A
    0 Ratings
    9.6
    96%
    10 Ratings

    Instant message

    N/A
    0 Ratings
    9.9
    99%
    11 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    6.4
    64%
    9 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.7
    97%
    11 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    9.4
    94%
    7 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    4.4
    44%
    3 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    9.3
    93%
    8 Ratings

    Session record

    N/A
    0 Ratings
    9.6
    96%
    6 Ratings

    Annotations

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Attribute Ratings

    • Action1 RMM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Action1 RMM

    92%
    5 Ratings
    9.1

    Zoho Assist

    91%
    11 Ratings

    Usability

    Action1 RMM

    N/A
    0 Ratings
    8.8

    Zoho Assist

    88%
    2 Ratings

    Support Rating

    Action1 RMM

    N/A
    0 Ratings
    9.2

    Zoho Assist

    92%
    7 Ratings

    Likelihood to Recommend

    Action1 RMM

    If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
    Read full review

    Zoho Corporation

    Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
    Read full review

    Pros

    Action1 RMM

    • Customer service and support team are easy to reach and response time is really fast
    • Interface is really user friendly and easy to use
    Read full review

    Zoho Corporation

    • Zoho Assist has the diagnostic support remotely handled.
    • Surveys are easily done with Zoho Assist.
    • Functioning in all systems and devices.
    • Recording of remote sessions.
    Read full review

    Cons

    Action1 RMM

    • Would appreciate two factor authentication via Google Authenticator or a similar app.
    Read full review

    Zoho Corporation

    • Wake on LAN is very unreliable.
    • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
    • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
    • File transfer clunky, slow and inconsistent.
    • Clients often show offline when actually available and online.
    • Copy/paste inconsistent (clipboard).
    • Initially slow to connect to clients.
    Read full review

    Pricing Details

    Action1 RMM

    Starting Price

    $0

    Editions & Modules

    Action1 RMM editions and modules pricing
    EditionModules
    Additional endpoints (more than 100)$2/user/month1
    First 100 endpoints FREE02

    Footnotes

    1. per endpoint per month
    2. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $2/endpoint/month

    Additional Details

    Zoho Assist

    Starting Price

    $12 per technician/per month

    Editions & Modules

    Zoho Assist editions and modules pricing
    EditionModules
    Remote Support - Standard121
    Remote Support - Professional182
    Remote Support - Enterprise283
    Unattended Access - Standard124
    Unattended Access - Professional185

    Footnotes

    1. per technician/per month
    2. per technician/per month
    3. per technician/per month
    4. 25 unattended computers/per month
    5. 25 unattended computers/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Usability

    Action1 RMM

    No answers on this topic

    Zoho Corporation

    Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
    Read full review

    Support Rating

    Action1 RMM

    No answers on this topic

    Zoho Corporation

    As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
    Read full review

    Alternatives Considered

    Action1 RMM

    Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
    Read full review

    Zoho Corporation

    Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
    Read full review

    Return on Investment

    Action1 RMM

    • ROI = Time saved for us.
    • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
    Read full review

    Zoho Corporation

    • It's the most cost-effective service I've found with device control features, saving money.
    • It's reliable whenever we need it.
    • Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
    Read full review

    Screenshots

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