4 Ratings
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Score 8.9 out of 100
30 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Action1 Cloud Remote Monitoring and Management Solution

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
Anonymous | TrustRadius Reviewer

Zoho Assist

If you troubleshoot remote machines, this is an excellent alternative software to Rescue Me, Log Me In, Join Me, or Team Viewer. There is nothing those softwares offer that Zoho Assist does not offer, or at least the Zoho suite of products does not offer. I highly recommend Zoho Assist and we will not go without it.
Logan Baker | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
8.1
Screen sharing
Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
8.9
File transfer
Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
7.3
Instant message
Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
7.8
Secure remote access with Smart Card authentication
Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
10.0
Access to sleeping/powered-off computers
Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
7.7
Over-the-Internet remote session
Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
8.7
Initiate remote control from mobile
Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
10.0
Remote management of servers & workstations
Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
8.3
Remote Active Directory® management
Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
6.0
Centralized management dashboard
Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
7.2
Session record
Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
10.0
Annotations
Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
5.6
Monitoring and Alerts
Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
6.2
Multi-platform remote control
Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
10.0

Pros

Action1 Cloud Remote Monitoring and Management Solution

  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
Samuel Couturier | TrustRadius Reviewer

Zoho Assist

  • Remote assistance
  • Remotely view a mobile device for guided assistance
  • Unattended access. This one is a very powerful feature.
  • Invitation link for start a session make it more easy to start.
Alexis Correa | TrustRadius Reviewer

Cons

Action1 Cloud Remote Monitoring and Management Solution

  • Deploying packages with multiple files is a little tedious
  • Have to use an auto-extract EXE file to copy files
Anonymous | TrustRadius Reviewer

Zoho Assist

  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
Anonymous | TrustRadius Reviewer

Usability

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

Zoho Assist

Zoho Assist 9.0
Based on 2 answers
Zoho Assist has served our main purpose as we needed additional remote software assistance when our company had to shut down during COVID-19 in March 2020. I have tested all main major name brands available and Zoho Assist has the easiest web interface and overall is easy to use. Its connection is very fast and stable; the quality is great.
Anonymous | TrustRadius Reviewer

Support Rating

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

Zoho Assist

Zoho Assist 8.3
Based on 6 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Camila Yamamoto | TrustRadius Reviewer

Alternatives Considered

Action1 Cloud Remote Monitoring and Management Solution

Price for one. The cost is extremely reasonable IMO. Action1 is easier to use for a non-technical person and there is zero maintenance since it is cloud hosted
Anonymous | TrustRadius Reviewer

Zoho Assist

Zoho Assist is often compared to screen sharing programs for meetings but its value is in the remote control and technical support functions. LogMeIn offers a similar function but at many times the monthly cost. They also charge extra monthly to use the software on mobile. Zoho allows you to use the program on all devices they support in their professional plan, which is a fraction of the cost. We are talking about a nearly $100 difference. They even offer a free plan for those starting out.
Lark Ismail | TrustRadius Reviewer

Return on Investment

Action1 Cloud Remote Monitoring and Management Solution

  • Real time saver having everything integrated in one platform, from patching to remote access
  • Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out
Samuel Couturier | TrustRadius Reviewer

Zoho Assist

  • Postive ROI by replacing a previous remote assist software that was more expensive.
  • Solving client issues within minutes vs. verbal talk-throughs asking for client to do tasks.
  • Cost-friendly for small businesses as it's subscription based.
Khashi Rahmani | TrustRadius Reviewer

Screenshots

Pricing Details

Action1 Cloud Remote Monitoring and Management Solution

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1*

* per managed endpoint per month

Action1 Cloud Remote Monitoring and Management Solution Editions & Modules

Edition
Fully-functional Free Edition$01
All Features — Paid$12
  1. up to 50 endpoints
  2. per endpoint per month
Additional Pricing Details

Zoho Assist

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Zoho Assist Editions & Modules

Edition
Remote Support - Standard$101
Remote Support - Professional$151
Remote Support - Enterprise$241
Unattended Access - Standard$102
Unattended Access - Professional$152
  1. per technician/per month
  2. 25 unattended computers/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Action1 Cloud Remote Monitoring and Management Solution
8.9
Zoho Assist
7.5

Usability

Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
9.0

Support Rating

Action1 Cloud Remote Monitoring and Management Solution
Zoho Assist
8.3

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