Likelihood to Recommend If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
Read full review Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
Read full review Pros Customer service and support team are easy to reach and response time is really fast Interface is really user friendly and easy to use Read full review Zoho Assist has the diagnostic support remotely handled. Surveys are easily done with Zoho Assist. Functioning in all systems and devices. Recording of remote sessions. Read full review Cons I wish the remote connection has a file transfer feature. I hope Action1 will implement DLP and Secure Web Gateway features in the future. Read full review Wake on LAN is very unreliable. Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL. Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response. File transfer clunky, slow and inconsistent. Clients often show offline when actually available and online. Copy/paste inconsistent (clipboard). Initially slow to connect to clients. Read full review Usability Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
Read full review Support Rating As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Read full review Alternatives Considered Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as
SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
Read full review Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
Read full review Return on Investment ROI = Time saved for us. The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices. Read full review It's the most cost-effective service I've found with device control features, saving money. It's reliable whenever we need it. Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one. Read full review ScreenShots