What users are saying about
21 Ratings
5 Ratings
21 Ratings
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Score 8.5 out of 100
5 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Sales Force Automation

    8.9

    ADAPTcrm

    89%

    mSalesApp

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 9/9 features

    Customer data management / contact management

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Workflow management

    9.6
    96%
    3 Ratings
    N/A
    0 Ratings

    Territory management

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Contract management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.6
    96%
    3 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.2

    ADAPTcrm

    92%

    mSalesApp

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Case management

    9.6
    96%
    3 Ratings
    N/A
    0 Ratings

    Call center management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Help desk management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.8

    ADAPTcrm

    88%

    mSalesApp

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Lead management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Email marketing

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    ADAPTcrm

    90%

    mSalesApp

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Task management

    9.6
    96%
    3 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.0

    ADAPTcrm

    90%

    mSalesApp

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Forecasting

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Customizable reports

    9.6
    96%
    3 Ratings
    N/A
    0 Ratings

    Customization

    8.6

    ADAPTcrm

    86%

    mSalesApp

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 4/4 features

    Custom fields

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Custom objects

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    API for custom integration

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Security

    8.8

    ADAPTcrm

    88%

    mSalesApp

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Single sign-on capability

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Social CRM

    8.6

    ADAPTcrm

    86%

    mSalesApp

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Social data

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Social engagement

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.8

    ADAPTcrm

    88%

    mSalesApp

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Marketing automation

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Compensation management

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Platform

    8.6

    ADAPTcrm

    86%

    mSalesApp

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 1/1 features

    Mobile access

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ADAPTcrm is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    ADAPTcrm

    90%
    3 Ratings
    8.2

    mSalesApp

    82%
    1 Rating

    Usability

    9.0

    ADAPTcrm

    90%
    2 Ratings

    mSalesApp

    N/A
    0 Ratings

    Support Rating

    9.0

    ADAPTcrm

    90%
    2 Ratings

    mSalesApp

    N/A
    0 Ratings

    Likelihood to Recommend

    ADAPT Software Applications, Inc.

    We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
    Read full review

    Peercore Australia

    Very useful solution prior, during, and after meeting client
    • Prior--Useful to know everything about the client prior to meet up, including buying patterns, credit history, last order, etc.
    • During--Instant order undertaking, promote new or slow moving stock, collections on the go
    • After--Advantage of not having to duplicate entries (such as handwritten orders) reduces followup activity
    Read full review

    Pros

    ADAPT Software Applications, Inc.

    • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
    • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
    • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
    Read full review

    Peercore Australia

    • Realtime access to inventory, including promotions and help to sell more and sell better
    • All customer information and history in the palm of your hand ensures better and more efficient service
    • Totally eliminates paperwork; sales team does not have to carry paperwork or duplicate entries
    • Immediate order undertaking with customer sign on glass confirmation
    Read full review

    Cons

    ADAPT Software Applications, Inc.

    • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
    Read full review

    Peercore Australia

    • Would like it to expand in to a mini ERP with other modules such as CRM, WMS, TMS
    Read full review

    Pricing Details

    ADAPTcrm

    Starting Price

    $0

    Editions & Modules

    ADAPTcrm editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      mSalesApp

      Starting Price

      $0

      Editions & Modules

      mSalesApp editions and modules pricing
      EditionModules
      Monthly1991
      Annual21892

      Footnotes

      1. three users per month, full functionality
      2. three users per month, full functionality

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      *If you need integration with any other Systems Contact Us.

      Usability

      ADAPT Software Applications, Inc.

      Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
      Read full review

      Peercore Australia

      No answers on this topic

      Support Rating

      ADAPT Software Applications, Inc.

      CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
      Read full review

      Peercore Australia

      No answers on this topic

      Alternatives Considered

      ADAPT Software Applications, Inc.

      ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
      Read full review

      Peercore Australia

      No answers on this topic

      Return on Investment

      ADAPT Software Applications, Inc.

      • It has resulted in growth of our company.
      • It has enabled to make more connections in market.
      • It has proved as a time saver for us.
      • Its cost has a major negative impact on us.
      Read full review

      Peercore Australia

      • Very positive and instant impact with accuracy and efficiency
      • Overall objective achieved with immediate increase in sales and revenue
      • We experienced ROI with three months
      Read full review

      Screenshots

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