What users are saying about
22 Ratings
5 Ratings
22 Ratings
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Score 8.7 out of 100
5 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

mSalesApp

Very useful solution prior, during, and after meeting client
  • Prior--Useful to know everything about the client prior to meet up, including buying patterns, credit history, last order, etc.
  • During--Instant order undertaking, promote new or slow moving stock, collections on the go
  • After--Advantage of not having to duplicate entries (such as handwritten orders) reduces followup activity
Mario Marcelline | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
8.8
mSalesApp
Customer data management / contact management
ADAPTcrm
8.5
mSalesApp
Workflow management
ADAPTcrm
9.5
mSalesApp
Territory management
ADAPTcrm
8.5
mSalesApp
Opportunity management
ADAPTcrm
8.5
mSalesApp
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
9.0
mSalesApp
Contract management
ADAPTcrm
9.0
mSalesApp
Quote & order management
ADAPTcrm
9.5
mSalesApp
Interaction tracking
ADAPTcrm
8.0
mSalesApp
Channel / partner relationship management
ADAPTcrm
9.0
mSalesApp

Customer Service & Support

ADAPTcrm
9.2
mSalesApp
Case management
ADAPTcrm
9.5
mSalesApp
Call center management
ADAPTcrm
9.0
mSalesApp
Help desk management
ADAPTcrm
9.0
mSalesApp

Marketing Automation

ADAPTcrm
8.7
mSalesApp
Lead management
ADAPTcrm
9.0
mSalesApp
Email marketing
ADAPTcrm
8.5
mSalesApp

CRM Project Management

ADAPTcrm
9.0
mSalesApp
Task management
ADAPTcrm
9.5
mSalesApp
Billing and invoicing management
ADAPTcrm
8.5
mSalesApp
Reporting
ADAPTcrm
9.0
mSalesApp

CRM Reporting & Analytics

ADAPTcrm
9.0
mSalesApp
Forecasting
ADAPTcrm
9.0
mSalesApp
Pipeline visualization
ADAPTcrm
8.5
mSalesApp
Customizable reports
ADAPTcrm
9.5
mSalesApp

Customization

ADAPTcrm
8.5
mSalesApp
Custom fields
ADAPTcrm
8.5
mSalesApp
Custom objects
ADAPTcrm
8.0
mSalesApp
Scripting environment
ADAPTcrm
8.5
mSalesApp
API for custom integration
ADAPTcrm
9.0
mSalesApp

Security

ADAPTcrm
8.7
mSalesApp
Single sign-on capability
ADAPTcrm
9.0
mSalesApp
Role-based user permissions
ADAPTcrm
8.5
mSalesApp

Social CRM

ADAPTcrm
8.5
mSalesApp
Social data
ADAPTcrm
9.0
mSalesApp
Social engagement
ADAPTcrm
8.0
mSalesApp

Integrations with 3rd-party Software

ADAPTcrm
8.7
mSalesApp
Marketing automation
ADAPTcrm
9.0
mSalesApp
Compensation management
ADAPTcrm
8.5
mSalesApp

Platform

ADAPTcrm
8.5
mSalesApp
Mobile access
ADAPTcrm
8.5
mSalesApp

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

mSalesApp

  • Realtime access to inventory, including promotions and help to sell more and sell better
  • All customer information and history in the palm of your hand ensures better and more efficient service
  • Totally eliminates paperwork; sales team does not have to carry paperwork or duplicate entries
  • Immediate order undertaking with customer sign on glass confirmation
Mario Marcelline | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

mSalesApp

  • Would like it to expand in to a mini ERP with other modules such as CRM, WMS, TMS
Mario Marcelline | TrustRadius Reviewer

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

mSalesApp

No score
No answers yet
No answers on this topic

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

mSalesApp

No score
No answers yet
No answers on this topic

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

mSalesApp

No answers on this topic

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

mSalesApp

  • Very positive and instant impact with accuracy and efficiency
  • Overall objective achieved with immediate increase in sales and revenue
  • We experienced ROI with three months
Mario Marcelline | TrustRadius Reviewer

Screenshots

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ADAPTcrm Editions & Modules

Additional Pricing Details

mSalesApp

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

mSalesApp Editions & Modules

Edition
Monthly$1991
Annual$2,1891
  1. three users per month, full functionality
Additional Pricing Details
*If you need integration with any other Systems Contact Us.

Rating Summary

Likelihood to Recommend

ADAPTcrm
9.0
mSalesApp
8.2

Usability

ADAPTcrm
9.0
mSalesApp

Support Rating

ADAPTcrm
9.0
mSalesApp

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