What users are saying about
11 Ratings
11 Ratings
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Score 5.6 out of 101
71 Ratings
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Score 6.7 out of 101

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Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling profile photo

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee profile photo

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Oracle Siebel CRM
7.5
Customer data management / contact management
ADAPTcrm
7.0
Oracle Siebel CRM
7.1
Workflow management
ADAPTcrm
6.0
Oracle Siebel CRM
6.1
Territory management
ADAPTcrm
6.0
Oracle Siebel CRM
9.0
Opportunity management
ADAPTcrm
7.0
Oracle Siebel CRM
7.1
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Oracle Siebel CRM
8.0
Contract management
ADAPTcrm
8.0
Oracle Siebel CRM
7.0
Quote & order management
ADAPTcrm
7.0
Oracle Siebel CRM
9.0
Interaction tracking
ADAPTcrm
8.0
Oracle Siebel CRM
8.0
Channel / partner relationship management
ADAPTcrm
8.0
Oracle Siebel CRM
6.0

Customer Service & Support

ADAPTcrm
7.3
Oracle Siebel CRM
8.0
Case management
ADAPTcrm
8.0
Oracle Siebel CRM
8.0
Call center management
ADAPTcrm
7.0
Oracle Siebel CRM
7.1
Help desk management
ADAPTcrm
7.0
Oracle Siebel CRM
9.0

Marketing Automation

ADAPTcrm
8.0
Oracle Siebel CRM
7.5
Lead management
ADAPTcrm
8.0
Oracle Siebel CRM
8.0
Email marketing
ADAPTcrm
8.0
Oracle Siebel CRM
7.0

CRM Project Management

ADAPTcrm
8.0
Oracle Siebel CRM
7.0
Task management
ADAPTcrm
9.0
Oracle Siebel CRM
7.0
Billing and invoicing management
ADAPTcrm
8.0
Oracle Siebel CRM
8.0
Reporting
ADAPTcrm
7.0
Oracle Siebel CRM
6.0

CRM Reporting & Analytics

ADAPTcrm
7.3
Oracle Siebel CRM
7.1
Forecasting
ADAPTcrm
7.0
Oracle Siebel CRM
6.1
Pipeline visualization
ADAPTcrm
8.0
Oracle Siebel CRM
7.0
Customizable reports
ADAPTcrm
7.0
Oracle Siebel CRM
8.0

Customization

ADAPTcrm
6.3
Oracle Siebel CRM
7.7
Custom fields
ADAPTcrm
6.0
Oracle Siebel CRM
8.0
Custom objects
ADAPTcrm
6.0
Oracle Siebel CRM
8.0
Scripting environment
ADAPTcrm
7.0
Oracle Siebel CRM
7.0
API for custom integration
ADAPTcrm
6.0
Oracle Siebel CRM
8.0

Security

ADAPTcrm
7.0
Oracle Siebel CRM
7.6
Single sign-on capability
ADAPTcrm
7.0
Oracle Siebel CRM
7.1
Role-based user permissions
ADAPTcrm
7.0
Oracle Siebel CRM
8.0

Social CRM

ADAPTcrm
7.5
Oracle Siebel CRM
6.4
Social data
ADAPTcrm
8.0
Oracle Siebel CRM
6.7
Social engagement
ADAPTcrm
7.0
Oracle Siebel CRM
6.1

Integrations with 3rd-party Software

ADAPTcrm
8.0
Oracle Siebel CRM
8.0
Marketing automation
ADAPTcrm
8.0
Oracle Siebel CRM
7.0
Compensation management
ADAPTcrm
Oracle Siebel CRM
9.0

Platform

ADAPTcrm
Oracle Siebel CRM
5.1
Mobile access
ADAPTcrm
Oracle Siebel CRM
5.1

Pros

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling profile photo
  • End user ease of use is an asset of Siebel CRM. I train end users how to navigate and enter information into the system and it's not difficult for even the technology challenged people.
  • The ability to web introduce our in house MRM system within the Siebel CRM view makes it a one stop shop for data entry for our marketing professionals. Not having to navigate to multiple tools is a huge asset.
  • Analytic capabilities has made Siebel CRM an important tool for our management team to be able to quickly and easily see the stats of their team's work.
LAURA BECK, MA profile photo

Cons

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling profile photo
  • Customization thresholds hinder some opportunities for us to make the tool even more efficient for us.
  • Analytic capabilities, while very useful, are not as powerful as another tool we have used to incorporate strong reports.
  • The look and feel of the tool appears outdated to me.
LAURA BECK, MA profile photo

Usability

No score
No answers yet
No answers on this topic
Oracle Siebel CRM9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav profile photo

Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling profile photo
Used:Sales Force CRMSAP CRMMicrosoft Dynamics CRM
No photo available

Return on Investment

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling profile photo
  • Positive: Its easy to create /track cases in Service module and we can customize our case management system as much as we need.
  • Negative: Sometimes, Siebel users are frustrated with Siebel UI performance like Multivalued applets, Pick Applets, etc..
No photo available

Pricing Details

ADAPTcrm

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Oracle Siebel CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details