What users are saying about
12 Ratings
12 Ratings
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Score 5.9 out of 101
74 Ratings
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Score 6.7 out of 101

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Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling profile photo

Oracle Siebel CRM

I'd recommend it if it was some company that was large and needed a large system to handle many aspects of their system. Also, if that company could afford the upkeep/developers/etc. A less appropriate scenario is if the company was small, as finding developers for it would be difficult and not cheap.
Lizzy Randall profile photo

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Oracle Siebel CRM
7.4
Customer data management / contact management
ADAPTcrm
7.0
Oracle Siebel CRM
7.0
Workflow management
ADAPTcrm
6.0
Oracle Siebel CRM
7.0
Territory management
ADAPTcrm
6.0
Oracle Siebel CRM
9.0
Opportunity management
ADAPTcrm
7.0
Oracle Siebel CRM
7.0
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Oracle Siebel CRM
8.0
Contract management
ADAPTcrm
8.0
Oracle Siebel CRM
6.0
Quote & order management
ADAPTcrm
7.0
Oracle Siebel CRM
8.5
Interaction tracking
ADAPTcrm
8.0
Oracle Siebel CRM
8.0
Channel / partner relationship management
ADAPTcrm
8.0
Oracle Siebel CRM
6.0

Customer Service & Support

ADAPTcrm
7.3
Oracle Siebel CRM
7.0
Case management
ADAPTcrm
8.0
Oracle Siebel CRM
8.0
Call center management
ADAPTcrm
7.0
Oracle Siebel CRM
6.5
Help desk management
ADAPTcrm
7.0
Oracle Siebel CRM
6.5

Marketing Automation

ADAPTcrm
8.0
Oracle Siebel CRM
6.0
Lead management
ADAPTcrm
8.0
Oracle Siebel CRM
8.0
Email marketing
ADAPTcrm
8.0
Oracle Siebel CRM
4.0

CRM Project Management

ADAPTcrm
8.0
Oracle Siebel CRM
6.8
Task management
ADAPTcrm
9.0
Oracle Siebel CRM
7.0
Billing and invoicing management
ADAPTcrm
8.0
Oracle Siebel CRM
8.0
Reporting
ADAPTcrm
7.0
Oracle Siebel CRM
5.5

CRM Reporting & Analytics

ADAPTcrm
7.3
Oracle Siebel CRM
6.0
Forecasting
ADAPTcrm
7.0
Oracle Siebel CRM
6.0
Pipeline visualization
ADAPTcrm
8.0
Oracle Siebel CRM
4.0
Customizable reports
ADAPTcrm
7.0
Oracle Siebel CRM
8.0

Customization

ADAPTcrm
6.3
Oracle Siebel CRM
7.9
Custom fields
ADAPTcrm
6.0
Oracle Siebel CRM
8.5
Custom objects
ADAPTcrm
6.0
Oracle Siebel CRM
8.5
Scripting environment
ADAPTcrm
7.0
Oracle Siebel CRM
8.0
API for custom integration
ADAPTcrm
6.0
Oracle Siebel CRM
6.5

Security

ADAPTcrm
7.0
Oracle Siebel CRM
7.5
Single sign-on capability
ADAPTcrm
7.0
Oracle Siebel CRM
7.0
Role-based user permissions
ADAPTcrm
7.0
Oracle Siebel CRM
8.0

Social CRM

ADAPTcrm
7.5
Oracle Siebel CRM
6.6
Social data
ADAPTcrm
8.0
Oracle Siebel CRM
6.9
Social engagement
ADAPTcrm
7.0
Oracle Siebel CRM
6.2

Integrations with 3rd-party Software

ADAPTcrm
8.0
Oracle Siebel CRM
8.0
Marketing automation
ADAPTcrm
8.0
Oracle Siebel CRM
7.0
Compensation management
ADAPTcrm
Oracle Siebel CRM
9.0

Platform

ADAPTcrm
Oracle Siebel CRM
5.0
Mobile access
ADAPTcrm
Oracle Siebel CRM
5.0

Pros

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling profile photo
  • The Accounts module provides maintenance for all information related to accounts applicable to different firms which are linked to organization. Outstanding features are provided for creating or terminating any account.
  • Reporting features are pretty convenient to use in order to create and manage track reports for any customer of the company/organization. Further, these could be used for marketing strategies and analysis of the business needs. This module helps an organization to maintain a consistent reporting process which provides a feature that is very convenient and easily accessible.
  • It has nice shortcut keys for easy and fast access.
Lokesh Yadav profile photo

Cons

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling profile photo
  • Oracle Siebel requires a very high level of training and understanding in order to extract the full potential from its system in terms of configuration and implementation.
  • The processing time is not very fast and there is scope of improvement in it.
  • A huge amount is needed to build up the infrastructure which is directly proportional to the size of the organization implementing it.
Lokesh Yadav profile photo

Usability

No score
No answers yet
No answers on this topic
Oracle Siebel CRM9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav profile photo

Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling profile photo
Siebel CRM is available in different modifications and can be tailored to specific needs. The user interface is clean and simple, and it takes very little time to make changes to customizing changes to fit your needs. Siebel CRM also offers multiple integration options to make things easy for user via button-click administration, such as automatically creating tasks, sending emails, or making field updates.
Cesar Pena, MBA profile photo

Return on Investment

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling profile photo
  • Increased business opportunities by adding more clients.
  • Analyzing the market trends with the reporting feature and always being on the top of business needs of clients.
  • Account creation for any organization became easy.
Lokesh Yadav profile photo

Pricing Details

ADAPTcrm

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Oracle Siebel CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details