60 Ratings
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Score 8 out of 101
2 Ratings
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Score 9.1 out of 101

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.6
Customer Focus
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.4
Customer Focus
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
Customer Focus
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.8
Customer Focus
Landing pages
Adobe Business Catalyst (Discontinued)
6.9
Customer Focus
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
Customer Focus
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
Customer Focus
Email deliverability
Adobe Business Catalyst (Discontinued)
8.1
Customer Focus
List management
Adobe Business Catalyst (Discontinued)
3.1
Customer Focus
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
Customer Focus

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
Customer Focus
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
Customer Focus
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
Customer Focus
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
Customer Focus
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.7
Customer Focus

Campaign Management

Adobe Business Catalyst (Discontinued)
2.4
Customer Focus
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
Customer Focus
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
Customer Focus

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
Customer Focus
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
Customer Focus
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
Customer Focus

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
Customer Focus
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
Customer Focus
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
Customer Focus
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
Customer Focus

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.5
Customer Focus
API
Adobe Business Catalyst (Discontinued)
7.6
Customer Focus
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
Customer Focus
Customizability
Adobe Business Catalyst (Discontinued)
6.0
Customer Focus
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
Customer Focus

Online Storefront

Adobe Business Catalyst (Discontinued)
Customer Focus
9.2
Product catalog & listings
Adobe Business Catalyst (Discontinued)
Customer Focus
9.0
Product management
Adobe Business Catalyst (Discontinued)
Customer Focus
9.0
Bulk product upload
Adobe Business Catalyst (Discontinued)
Customer Focus
10.0
Branding
Adobe Business Catalyst (Discontinued)
Customer Focus
9.0
Mobile storefront
Adobe Business Catalyst (Discontinued)
Customer Focus
9.0
Product variations
Adobe Business Catalyst (Discontinued)
Customer Focus
9.0
Website integration
Adobe Business Catalyst (Discontinued)
Customer Focus
10.0
Visual customization
Adobe Business Catalyst (Discontinued)
Customer Focus
9.0
CMS
Adobe Business Catalyst (Discontinued)
Customer Focus
9.0

Online Shopping Cart

Adobe Business Catalyst (Discontinued)
Customer Focus
9.0
Checkout user experience
Adobe Business Catalyst (Discontinued)
Customer Focus
9.0

eCommerce Marketing

Adobe Business Catalyst (Discontinued)
Customer Focus
8.0
Personalized recommendations
Adobe Business Catalyst (Discontinued)
Customer Focus
9.0
SEO
Adobe Business Catalyst (Discontinued)
Customer Focus
7.0

eCommerce Business Management

Adobe Business Catalyst (Discontinued)
Customer Focus
9.0
Shipping
Adobe Business Catalyst (Discontinued)
Customer Focus
9.0
Custom functionality
Adobe Business Catalyst (Discontinued)
Customer Focus
9.0

Pros

Adobe Business Catalyst (Discontinued)

  • As mentioned previously, we use the Content Holder module quite often because of the ability to place any html content that is prone to being frequently edited. It simplifies the process and allows us to simplify our templates.
  • We also like the ease of the Photo Gallery and how simple it is to either add or remove photos from the gallery once it has been placed.
  • Media Downloads seems to be a very helpful resource. With its ability to be categorized both by file type and customized categories within the web site and then placed by category also helps us streamline document placement especially when there are large number of those resources to organize.
  • News is obviously a much needed resource and it is simple to add news items, classify them and place them on template pages where they are fed. It is one of the easiest items to teach new clients how to manage.
  • Web Apps is our most prized module because of the ease of creating a database, then being able to style the output in any shape form or fashion.
Jeff French profile photo

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas profile photo

Cons

Adobe Business Catalyst (Discontinued)

  • The Web Forms is very helpful and easy to create. Placing the forms is simple especially when inserting as a module. The problem comes after placement. It is time consuming if there are any edits that need to be made to the form. For example, if you are in the U.S., you typically do not want other countries to show up on a dropdown menu. It would be great if BC would allow you to check the countries (or states) that you want to be active. Also, often times within a web form you may want to include to separate address fields. That is not allowed unless you go back and do custom editing for the forms. "Workarounds" are typically possible but for the designer, anything that adds time to the process also cuts down on profitability.
  • Where we enjoy the ease of creating Photo Galleries, we also don't like the fact that you can style the output like you can within other module templates. For example, many clients would like to offer better descriptions and even style the descriptions. If displaying a photo from a art museum, you may want to give the proper title and that would include italicizing the name of the artwork.
  • One of our biggest pet peeves is the fact that BC only offers the European date style when displaying that dates in the modules. You should be able to check a box on which date style should be shown.
  • On Web Apps, almost everything is fantastic EXCEPT for the ability to sort web app items by date. If I wanted to create a calendar of events based on a web app I want to create, I would want to be able to display those items in chronological order.
  • The Event Module is great except the way it uses a quirky form to process payments and reserve events. It should behave more like an ecommerce solution where the form is easier to fill out, customize, submit and process.
Jeff French profile photo

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas profile photo

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo

Customer Focus

No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo

Customer Focus

No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo

Customer Focus

No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo

Customer Focus

No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo

Customer Focus

No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo

Customer Focus

No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo

Customer Focus

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Business Catalyst (Discontinued)

We didn't really used many products before deciding to use Business Catalyst. When we started we developed sites using an old product (GoLive) and then created a few sites in WordPress. We didn't like that fact that WordPress needed an add-on every time we wanted additional functionality and trying keep on top of updates was distracting.Adobe's Business Catalyst gave us an all in one system to replace the multiple products clients required to run their online businesses. We also didn't have to remember which sites had what add-ons updated...or not. Business Catalyst is SaaS which allows us to always have the latest updates and functionality ready at our fingertips.
Pauline Kraus profile photo

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas profile photo

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo

Customer Focus

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Business Catalyst (Discontinued)

  • I used this service for people who had little or no budget, set up the platform and showed them how to use it. However, I would use it again if someone on a budget wanted a good looking site that could handle eCommerce.
Andrew Conniff profile photo

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas profile photo

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Business Catalyst (Discontinued) Editions & Modules

Adobe Business Catalyst (Discontinued)
Additional Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*
1.  Site setup and training

Customer Focus Editions & Modules

Customer Focus
Edition
Standard
$501
Ultimate
$991
1. # of stores and users
Additional Pricing Details

Add comparison