61 Ratings
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Score 9 out of 100
67 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.6
SAP Commerce Cloud (formerly SAP Hybris)
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.3
SAP Commerce Cloud (formerly SAP Hybris)
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
SAP Commerce Cloud (formerly SAP Hybris)
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.9
SAP Commerce Cloud (formerly SAP Hybris)
Landing pages
Adobe Business Catalyst (Discontinued)
7.0
SAP Commerce Cloud (formerly SAP Hybris)
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
SAP Commerce Cloud (formerly SAP Hybris)
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
Email deliverability reporting
Adobe Business Catalyst (Discontinued)
8.1
SAP Commerce Cloud (formerly SAP Hybris)
List management
Adobe Business Catalyst (Discontinued)
3.0
SAP Commerce Cloud (formerly SAP Hybris)
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
SAP Commerce Cloud (formerly SAP Hybris)

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
SAP Commerce Cloud (formerly SAP Hybris)
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
SAP Commerce Cloud (formerly SAP Hybris)
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
SAP Commerce Cloud (formerly SAP Hybris)
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
SAP Commerce Cloud (formerly SAP Hybris)
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.6
SAP Commerce Cloud (formerly SAP Hybris)

Campaign Management

Adobe Business Catalyst (Discontinued)
2.3
SAP Commerce Cloud (formerly SAP Hybris)
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
SAP Commerce Cloud (formerly SAP Hybris)
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
SAP Commerce Cloud (formerly SAP Hybris)

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
SAP Commerce Cloud (formerly SAP Hybris)
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
SAP Commerce Cloud (formerly SAP Hybris)
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
SAP Commerce Cloud (formerly SAP Hybris)

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
SAP Commerce Cloud (formerly SAP Hybris)
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
SAP Commerce Cloud (formerly SAP Hybris)
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
SAP Commerce Cloud (formerly SAP Hybris)

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.6
SAP Commerce Cloud (formerly SAP Hybris)
API
Adobe Business Catalyst (Discontinued)
7.9
SAP Commerce Cloud (formerly SAP Hybris)
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
SAP Commerce Cloud (formerly SAP Hybris)
Customizability
Adobe Business Catalyst (Discontinued)
6.0
SAP Commerce Cloud (formerly SAP Hybris)
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
SAP Commerce Cloud (formerly SAP Hybris)

Online Storefront

Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Product catalog & listings
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Product management
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Bulk product upload
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Branding
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
7.8
Mobile storefront
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Product variations
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Website integration
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
7.7
Visual customization
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
7.5
CMS
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
7.3

Online Shopping Cart

Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Abandoned cart recovery
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
7.4
Checkout user experience
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.5

Online Payment System

Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.8
eCommerce security
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.8

eCommerce Marketing

Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Promotions & discounts
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Personalized recommendations
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.5
SEO
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
7.8

eCommerce Business Management

Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Multi-site management
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Order processing
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Inventory management
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Shipping
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Custom functionality
Adobe Business Catalyst (Discontinued)
SAP Commerce Cloud (formerly SAP Hybris)
7.6

Pros

Adobe Business Catalyst (Discontinued)

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

Cons

Adobe Business Catalyst (Discontinued)

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 7.0
Based on 2 answers
Figuring out the CMS tools took some time. Supporting documentation is sparse.I also found the tools to be slow at times, making simple template edits an arduous process.
Erin Riggers | TrustRadius Reviewer

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Support Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.6
Based on 3 answers
Pretty easy to do
Jerry Dever | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 8.0
Based on 1 answer
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Adobe Business Catalyst (Discontinued)

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris is a massive enterprise-grade system that is built for scale. If your business has <1000 SKUs in the catalog and lacks a large full-stack +java e-commerce dev team, stick to a lighter, more agile solution. Hybris is a nuclear aircraft carrier, and it will take a lot of people, fuel and time to turn that ship.
Anonymous | TrustRadius Reviewer

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Business Catalyst (Discontinued)

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Better high volume sales management
  • Fewer abandoned carts during high traffic sales events
  • Savings on development as the product can be used “out of the box”.
  • Quick business decisions can be made to change e-commerce approach based on the analytical output of the product
Anonymous | TrustRadius Reviewer

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Commerce Cloud (formerly SAP Hybris)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)
6.0
SAP Commerce Cloud (formerly SAP Hybris)
7.7

Likelihood to Renew

Adobe Business Catalyst (Discontinued)
9.4
SAP Commerce Cloud (formerly SAP Hybris)
9.3

Usability

Adobe Business Catalyst (Discontinued)
9.7
SAP Commerce Cloud (formerly SAP Hybris)
7.0

Reliability and Availability

Adobe Business Catalyst (Discontinued)
9.0
SAP Commerce Cloud (formerly SAP Hybris)

Performance

Adobe Business Catalyst (Discontinued)
8.2
SAP Commerce Cloud (formerly SAP Hybris)

Support Rating

Adobe Business Catalyst (Discontinued)
8.6
SAP Commerce Cloud (formerly SAP Hybris)

Online Training

Adobe Business Catalyst (Discontinued)
8.6
SAP Commerce Cloud (formerly SAP Hybris)

Implementation Rating

Adobe Business Catalyst (Discontinued)
9.6
SAP Commerce Cloud (formerly SAP Hybris)
8.0

Scalability

Adobe Business Catalyst (Discontinued)
9.0
SAP Commerce Cloud (formerly SAP Hybris)

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