What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

WebLinc

3 Ratings
Score 9.9 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

WebLinc

At least in retail, I would only recommend using Weblinc for merchandising and uploading products.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
WebLinc
WYSIWYG email editor
Adobe Business Catalyst
2.7
WebLinc
Dynamic content
Adobe Business Catalyst
8.9
WebLinc
Ability to test dynamic content
Adobe Business Catalyst
7.3
WebLinc
Landing pages
Adobe Business Catalyst
6.6
WebLinc
A/B testing
Adobe Business Catalyst
7.0
WebLinc
Mobile optimization
Adobe Business Catalyst
8.0
WebLinc
Email deliverability
Adobe Business Catalyst
8.2
WebLinc
List management
Adobe Business Catalyst
3.3
WebLinc
Triggered drip sequences
Adobe Business Catalyst
6.8
WebLinc

Lead Management

Adobe Business Catalyst
1.9
WebLinc
Lead nurturing
Adobe Business Catalyst
1.9
WebLinc
Lead scoring and grading
Adobe Business Catalyst
2.3
WebLinc
Data quality management
Adobe Business Catalyst
1.5
WebLinc
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
WebLinc

Campaign Management

Adobe Business Catalyst
2.5
WebLinc
Calendaring
Adobe Business Catalyst
2.6
WebLinc
Event/webinar marketing
Adobe Business Catalyst
2.4
WebLinc

Social Media Marketing

Adobe Business Catalyst
8.2
WebLinc
Social sharing and campaigns
Adobe Business Catalyst
7.8
WebLinc
Social profile integration
Adobe Business Catalyst
8.6
WebLinc

Reporting & Analytics

Adobe Business Catalyst
7.1
WebLinc
Dashboards
Adobe Business Catalyst
8.1
WebLinc
Standard reports
Adobe Business Catalyst
7.1
WebLinc
Custom reports
Adobe Business Catalyst
6.2
WebLinc

Platform & Infrastructure

Adobe Business Catalyst
6.3
WebLinc
API
Adobe Business Catalyst
6.6
WebLinc
Role-based workflow & approvals
Adobe Business Catalyst
7.1
WebLinc
Customizability
Adobe Business Catalyst
6.1
WebLinc
Integration with Salesforce.com
Adobe Business Catalyst
5.5
WebLinc

Online Storefront

Adobe Business Catalyst
WebLinc
4.4
Product catalog & listings
Adobe Business Catalyst
WebLinc
5.0
Product management
Adobe Business Catalyst
WebLinc
6.0
Bulk product upload
Adobe Business Catalyst
WebLinc
4.0
Branding
Adobe Business Catalyst
WebLinc
5.0
Mobile storefront
Adobe Business Catalyst
WebLinc
2.0
Product variations
Adobe Business Catalyst
WebLinc
5.0
Website integration
Adobe Business Catalyst
WebLinc
2.0
Visual customization
Adobe Business Catalyst
WebLinc
6.0

Online Shopping Cart

Adobe Business Catalyst
WebLinc
2.0
Abandoned cart recovery
Adobe Business Catalyst
WebLinc
1.0
Checkout user experience
Adobe Business Catalyst
WebLinc
3.0

Online Payment System

Adobe Business Catalyst
WebLinc
2.0
eCommerce security
Adobe Business Catalyst
WebLinc
2.0

eCommerce Marketing

Adobe Business Catalyst
WebLinc
4.0
Promotions & discounts
Adobe Business Catalyst
WebLinc
2.0
Personalized recommendations
Adobe Business Catalyst
WebLinc
4.0
SEO
Adobe Business Catalyst
WebLinc
6.0

eCommerce Business Management

Adobe Business Catalyst
WebLinc
1.8
Order processing
Adobe Business Catalyst
WebLinc
3.0
Inventory management
Adobe Business Catalyst
WebLinc
1.0
Shipping
Adobe Business Catalyst
WebLinc
2.0
Custom functionality
Adobe Business Catalyst
WebLinc
1.0

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Merchandising products as you are able to see the actual product you are merchandising.
  • Creating new categories and subcategories and arranging them in whatever order you want. Also having the ability to easily hide a category/subcategory.
  • Uploading product and changing the colorway the customer sees.
No photo available

Cons

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler profile photo
  • We were never able to delete categories/subcategories. And because of this inability, it was often difficult navigating the back-end. If we accidentally deleted a category/subcategory, it would create a problem on the front end.
  • Creating discount codes was a nightmare. It was easy enough to create, but the text/description area was so sensitive and often had a mind of its own. This sensitivity created problems on the front end as well, ranging from incomplete text showing up to the products tiling all in one row. Also, there wasn't an easy way to create a "complex" discount code (complex defined as any code that wasn't a % off)
  • In general, it was very buggy. We were constantly opening tickets.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
WebLinc10.0
Based on 1 answer
Continuous wins with WebLinc make this an easy choice.
Jeremy LaCivita profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French profile photo
Weblinc was more user-friendly and less confusing to work with.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz profile photo
  • Overall, it was more work keeping it running than seemed necessary. It felt like almost everyday there was something new that had to be fixed, which increased frustration both on the employee and customer end. I would say it definitely decreased employee efficiency.
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

WebLinc

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details