ADP Resource (Discontinued) vs Evolution Payroll

• It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
• I love that I can balance the payroll and send it knowing it is 100% correct.
• I can process payroll as late as 6pm and have it back the next day.
• I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
• Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.

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• It keeps track of 401K deferrals.
• It keeps track of our payroll taxes.
• It handles a variety of payroll types (Hourly, Salary, Weekly, Semi-Monthly and Monthly).
• Keeps track of SUTA and FUTA rates.

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• The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits.
• When running reports, the process was very easy to make a mistake requiring multiple tries to get it correct.

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• One problem it has is if you try to cut multiple checks for a person (sometimes) it creates an error which requires assistance from the processor to get it straightened out.
• You need to pay close attention when reviewing prior to submitting. Sometimes if you think you saved something it might not have saved it and if you don't catch it before you submit, it requires assistance to get corrected up to and including voiding a check and re-issuing.
• In my opinion, it's somewhat expensive. I have been looking at other providers who would use a different system, and they seem to be significantly cheaper. That may not be a direct correlation to the software but to the provider.
• I don't know if it is capable of allowing a user to create new reports, but if it doesn't, that would be something to consider as a missing functionality.
• I haven't found an area that allows for tracking pay increases. We simply overwrite a persons rate of pay when we give a raise, so there is no tracking of the date a raise was given or a comparison showing what they made prior to or when the last raise was given. (That I am aware of).

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• Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button.

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• Considering this company was processing payroll manually and keeping track of all of the items in handwritten ledgers prior to using this software, I would think the impact has been substantially beneficial, just in time and effort savings.
• The company bought into this service about 20 years prior to my joining them. So, I don't know when they accomplished ROI.
• My company didn't purchase the software, they use it because the payroll processor uses it as their payroll system. So, there is not traditional ROI, as they never purchased the software.

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