ADP Resource (now discontinued) was a benefits administration tool that also supported some recruiting, training, and risk management functions.
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Evolution Payroll
Score 9.0 out of 10
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Evolution Payroll is an online payroll platform from GTM Payroll Services. It is designed to be secure and scalable, while making data access easy and user-friendly. Evolution Payroll can incorporate data from retail POS systems, time and attendance systems, and spreadsheet-based payroll systems, and pass data to accounting systems as well as the GTM employee self-service portal.
ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
We have a small company with very simple needs. This software meets those needs, but it looks like it is capable of doing so much more than what we use it for. I typically use only a few screens and a few reports. It is very well suited for our needs, but I don't know the full functionality of the system due to our limited needs.
It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
I love that I can balance the payroll and send it knowing it is 100% correct.
I can process payroll as late as 6pm and have it back the next day.
I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
One problem it has is if you try to cut multiple checks for a person (sometimes) it creates an error which requires assistance from the processor to get it straightened out.
You need to pay close attention when reviewing prior to submitting. Sometimes if you think you saved something it might not have saved it and if you don't catch it before you submit, it requires assistance to get corrected up to and including voiding a check and re-issuing.
In my opinion, it's somewhat expensive. I have been looking at other providers who would use a different system, and they seem to be significantly cheaper. That may not be a direct correlation to the software but to the provider.
I don't know if it is capable of allowing a user to create new reports, but if it doesn't, that would be something to consider as a missing functionality.
I haven't found an area that allows for tracking pay increases. We simply overwrite a persons rate of pay when we give a raise, so there is no tracking of the date a raise was given or a comparison showing what they made prior to or when the last raise was given. (That I am aware of).
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Evolution is provided by our current third party payroll processor. We are currently considering changing processors, because of increased prices and competition is priced significantly lower.
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
The ease of integration of Evolution Payroll with other essential platforms makes it a reliable and unique software for us. This software also distinguishes itself from others because it is easy to use and affordable. It has high-quality features that work very well for us when it comes to payroll management.
Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button.
