Likelihood to Recommend ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
Read full review Less appropriate for small groups with one very simple health plan. More appropriate for 20+ EE groups with multiple plans and supplementary benefits.
Read full review Pros It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan. I love that I can balance the payroll and send it knowing it is 100% correct. I can process payroll as late as 6pm and have it back the next day. I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with. Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with. Read full review Puts all of your healthcare selections in one place making changes, drops, and additions are taken care of in one place instead of having to contact every vendor individually. Keeps an accurate record of real time enrollment which helps when you are in an account manager role and handling client questions concerning their health plans. Provides tools to keep the client and yourself organized. Several Open Enrollment messaging tools and places to add any educational documents for the different health plans. Read full review Cons The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits. When running reports, the process was very easy to make a mistake requiring multiple tries to get it correct. Read full review The more advanced options, such as HCM, could have a slightly more user-friendly dashboard for users who are not daily computer users. Needs to be easier to customize the homepage. Clients are always interested in adding in their own pictures, colors, welcome message position, etc. Needs to have a function where the employer can send a document for the employee to sign, open and capture the employee's signature, send back to the employer and save in the employee file. Read full review Likelihood to Renew I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Read full review Usability Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Read full review Alternatives Considered ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
Read full review I have looked at GoCo, Kronos and Zenefits. I selected PlanSource because I felt it was the most customizable for a variety of clients across the board. The interface seemed functional but slightly professional looking than it competitors. PlanSource also seemed well established and that it was capable of handling my client needs.
Read full review Return on Investment Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button. Read full review Positive - Reduces time spent contacting vendors of enrollment changes. When you are dealing with several hundred employees and their dependents across several vendors that time starts to add up. Positive - Point of value when trying to gain or up sell a client. Negative - You do need to meet the minimum number of people on the platform as per your contact to avoid having to pay a fee to PlanSource. If one of your larger clients leaves that could be a potential issue. Read full review ScreenShots