What users are saying about
19 Ratings
2 Ratings
19 Ratings
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Score 6 out of 101
2 Ratings
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Score 8 out of 101

Likelihood to Recommend

ADP TotalSource

ADP TotalSource (as a PEO) is well-suited for companies that need a little help acquiring the next tier of benefit offerings from payers. Assuming they continue providing additional training to account representatives, they are well suited for companies who would like to reduce their exposure to payroll and human resources. The service is less appropriate for smaller companies who can easily handle payroll functions in house.
No photo available

BizMerlin

We took the trial of 3 HR software before going with BizMerlinHR. We wanted to have a comprehensive HR solution to cover our Paperless employee records, employee onboarding, PTO, Timesheets and Employee Performance Management. We were not looking for an Applicant Tracking system and Retention management module, but when we saw the functionality and easy use we were completely sold to those modules as well. It was like add-on but the price of everything was more economical than the other software that we were reviewing
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Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.2
BizMerlin
10.0
Employee demographic data
ADP TotalSource
7.5
BizMerlin
10.0
Employment history
ADP TotalSource
8.4
BizMerlin
10.0
Job profiles and administration
ADP TotalSource
7.7
BizMerlin
10.0
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.5
BizMerlin
Organizational charting
ADP TotalSource
8.6
BizMerlin
10.0
Organization and location management
ADP TotalSource
7.4
BizMerlin
10.0
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.4
BizMerlin

Payroll Management

ADP TotalSource
7.6
BizMerlin
10.0
Pay calculation
ADP TotalSource
7.6
BizMerlin
Support for external payroll vendors
ADP TotalSource
9.7
BizMerlin
10.0
Benefit plan administration
ADP TotalSource
7.7
BizMerlin
10.0
Direct deposit files
ADP TotalSource
7.9
BizMerlin
Salary revision and increment management
ADP TotalSource
9.3
BizMerlin
Reimbursement management
ADP TotalSource
3.5
BizMerlin

Leave and Attendance Management

ADP TotalSource
6.6
BizMerlin
10.0
Approval workflow
ADP TotalSource
6.4
BizMerlin
Balance details
ADP TotalSource
6.6
BizMerlin
10.0
Annual carry-forward and encashment
ADP TotalSource
6.8
BizMerlin
10.0

Employee Self Service

ADP TotalSource
7.9
BizMerlin
9.6
View and generate pay and benefit information
ADP TotalSource
8.2
BizMerlin
9.0
Update personal information
ADP TotalSource
8.2
BizMerlin
10.0
View company policy documentation
ADP TotalSource
7.5
BizMerlin
10.0
Employee recognition
ADP TotalSource
8.0
BizMerlin
9.0
View job history
ADP TotalSource
7.8
BizMerlin
10.0

Asset Management

ADP TotalSource
8.1
BizMerlin
Tracking of all physical assets
ADP TotalSource
8.1
BizMerlin

HR Reporting

ADP TotalSource
5.7
BizMerlin
10.0
Report builder
ADP TotalSource
6.4
BizMerlin
10.0
Pre-built reports
ADP TotalSource
5.4
BizMerlin
10.0
Ability to combine HR data with external data
ADP TotalSource
5.3
BizMerlin
10.0

Onboarding

ADP TotalSource
6.5
BizMerlin
10.0
New hire portal
ADP TotalSource
6.5
BizMerlin
10.0
Manager tracking tools
ADP TotalSource
6.4
BizMerlin
10.0

Performance and Goals

ADP TotalSource
7.0
BizMerlin
9.8
Corporate goal setting
ADP TotalSource
6.0
BizMerlin
10.0
Individual goal setting
ADP TotalSource
8.0
BizMerlin
10.0
Line-of sight-visibility
ADP TotalSource
6.0
BizMerlin
9.0
Performance tracking
ADP TotalSource
8.0
BizMerlin
10.0

Performance Management

ADP TotalSource
7.9
BizMerlin
9.4
Performance plans
ADP TotalSource
6.0
BizMerlin
9.0
Performance improvement plans
ADP TotalSource
9.0
BizMerlin
9.0
Review status tracking
ADP TotalSource
8.2
BizMerlin
9.0
Review reminders
ADP TotalSource
8.6
BizMerlin
10.0
Multiple review frequency
ADP TotalSource
8.0
BizMerlin
10.0

Succession Planning

ADP TotalSource
7.0
BizMerlin
10.0
Create succession plans/pools
ADP TotalSource
7.0
BizMerlin
10.0
Candidate ranking
ADP TotalSource
7.0
BizMerlin
10.0
Candidate search
ADP TotalSource
8.0
BizMerlin
Candidate development
ADP TotalSource
6.0
BizMerlin
10.0

Recruiting / ATS

ADP TotalSource
7.4
BizMerlin
10.0
Job Requisition Management
ADP TotalSource
6.0
BizMerlin
10.0
Company Website Posting
ADP TotalSource
8.0
BizMerlin
10.0
Publish to Social Media
ADP TotalSource
7.0
BizMerlin
10.0
Job Search Site Posting
ADP TotalSource
9.0
BizMerlin
10.0
Duplicate Candidate Prevention
ADP TotalSource
6.0
BizMerlin
10.0
Applicant Tracking
ADP TotalSource
7.0
BizMerlin
10.0
Notifications and Alerts
ADP TotalSource
9.0
BizMerlin
10.0

Pros

ADP TotalSource

  • Their payroll software offers the expected levels of security/controls regarding timecard approvals.
  • Personally, I have found their "canned" reporting software pretty easy to use.
  • As far as account representatives, William (Bill) Eddy has been a pleasure to work with. The majority of the other individuals assigned to our account have left a poor taste in my mouth. Terrence Jeffrey Malari was a great deal of help in working through some personal questions I had. Actually, the representatives assigned to individual needs seem to be pretty helpful, the account team could use some additional training.
  • ADP built a custom report that is capable of uploading directly into our general ledger.
No photo available

BizMerlin

  • Cloud-based human resources (HR) software service for small
  • It covers onboarding, task assignment, leave management and reporting among other functions
  • This Software is easy to use and user-friendly
Mamta Rana profile photo

Cons

ADP TotalSource

  • Many of the individuals that have been assigned to our account over the years have provided a poor level of service. Typically, the poor service was due to lack of training (they appeared to be genuinely trying). Recently, I have had great success with William (Bill) Eddy.
  • We have observed rising fees over the years. After shopping the market, it appears that these fees are not in line with what we should be observing.
No photo available

BizMerlin

  • Could be improved by adding more advanced HR practices
  • We wish there was more flexibility for integration
Mamta Rana profile photo

Alternatives Considered

ADP TotalSource

At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.
No photo available

BizMerlin

We took the trial of 3 HR software before going with BizMerlinHR. We wanted to have a comprehensive HR solution to cover our Paperless employee records, employee onboarding, PTO, Timesheets and Employee Performance Management. We were not looking for an Applicant Tracking system and Retention management module, but when we saw the functionality and easy use we were completely sold to those modules as well. It was like add-on but the price of everything was more economical than the other software that we were reviewing. Also, they really mean when they say "No setup fees" - because they helped us move all of our legacy data into the new system at no extra charge and helped us integrate with QuickBooks online. They definitely provide the best value of money when comparing the same set of features.
We have been using BizMerlinHR since 2018, and both our HR managers and users are very happy.
Mamta Rana profile photo

Return on Investment

ADP TotalSource

  • Due to poor account management throughout the majority of the relationship, our overall business objectives have been negatively impacted by the relationship. The PEO service is relatively "expensive" and we expected better service.
  • The simple fact that we have now had exposure to PEOs has had a positive impact. We now understand some of the struggles to expect during onboarding and the on-going relationship.
  • Auto-generation of bi-monthly payroll journal entries has been helpful in creating visibility to payroll's impact on finances (by individual/user).
No photo available

BizMerlin

  • It's saving us about 40 -50% of what we are spending
Mamta Rana profile photo

Pricing Details

ADP TotalSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

BizMerlin

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

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