What users are saying about

AgileCraft

2 Ratings

AgileCraft

2 Ratings
Score 8 out of 101

FinancialForce PSA

14 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

AgileCraft

1) Forecasting & Release Planning
2) Scaling Agile at enterprise level
3) To maintain transparency, lot of information radiators, games, reports are available enabling transparency at portfolio level
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG profile photo

FinancialForce PSA

It would seem to be well suited for an organization that has standard products/customer requirements. Our organization, however, creates customized solutions for our clients, which can be difficult to track using FinancialForce PSA. We have had to perform many customizations to FinancialForce PSA in order to be able to capture the correct data and report on that data.
Luke Fitzwater profile photo

Feature Rating Comparison

Project Management

AgileCraft
9.2
FinancialForce PSA
8.6
Task Management
AgileCraft
10.0
FinancialForce PSA
8.3
Resource Management
AgileCraft
10.0
FinancialForce PSA
8.6
Scheduling
AgileCraft
9.0
FinancialForce PSA
8.4
Team Collaboration
AgileCraft
9.0
FinancialForce PSA
8.8
Support for Agile Methodology
AgileCraft
10.0
FinancialForce PSA
8.5
Document Management
AgileCraft
7.0
FinancialForce PSA
8.8
Timesheet Tracking
AgileCraft
9.0
FinancialForce PSA
9.1
Change request and Case Management
AgileCraft
9.0
FinancialForce PSA
8.8
Budget and Expense Management
AgileCraft
10.0
FinancialForce PSA
8.8
Gantt Charts
AgileCraft
FinancialForce PSA
7.9
Workflow Automation
AgileCraft
FinancialForce PSA
9.2
Support for Waterfall Methodology
AgileCraft
FinancialForce PSA
8.5
Email integration
AgileCraft
FinancialForce PSA
8.8
Mobile Access
AgileCraft
FinancialForce PSA
8.3

Professional Services Automation

AgileCraft
9.0
FinancialForce PSA
8.2
Quotes/estimates
AgileCraft
10.0
FinancialForce PSA
8.3
Project & financial reporting
AgileCraft
8.0
FinancialForce PSA
8.1
Invoicing
AgileCraft
FinancialForce PSA
7.8
Integration with accounting software
AgileCraft
FinancialForce PSA
8.7

Pros

  • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
  • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
  • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
  • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
  • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
  • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
  • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
  • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG profile photo
  • The biggest strength of FinancialForce PSA is that it's built upon the force.com platform, which means it is very easily customizable to our business needs.
  • Projects are easily created, as well as milestones and assignments.
  • "Actuals" (dollars and hours) are calculated automatically, and are easily reported on.
  • Resources are easily managed by using the Resource Planner
  • FinancialForce PSA support is outstanding!
Luke Fitzwater profile photo

Cons

  • Program level metrics & Scorecards: Though we can generate few metrics & scorecards but I feel few more metrics can be added like velocity acceleration , team improvement rate.
  • QA team often come to me regarding the test case tagging, it is very difficult to search particular test case here so I feel advance search feature should be provided.
  • Program Planning: In Agilecraft program tracker if we have lot of multiple dependencies & where situation demands to look at our features holistically across the entire landscape of the solution, it did not provide proper support.
  • Also If I need to take a call at which sprint need to be optimized I did not get that decision making enablement here.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG profile photo
  • The page to choose resources for a project isn't intuitive.
  • Adoption can be difficult, mostly down to internal training.
Chris Gardner profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 3 answers
We would renew but have been acquired and our parent company will drive the decisions around PSA systems
No photo available

Usability

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 2 answers
From my standpoint, FinancialForce PSA is relatively easy to use. As a System Administrator, I am able to maneuver around the software with ease. As a user of FinancialForce PSA, I am able to input my timecards and expense reports without any issues. I have received very positive and very negative feedback about using FinancialForce PSA, however, from users in other functional roles in my organization.
Luke Fitzwater profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 1 answer
We have maybe had 1-2 outages over 3 years.
No photo available

Performance

No score
No answers yet
No answers on this topic
FinancialForce PSA7.0
Based on 1 answer
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
No photo available

Support

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 3 answers
Pure customer support is fine and we have not needed much of it that I am aware of.
No photo available

In-Person Training

No answers on this topic
It was fine.
No photo available

Implementation

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 1 answer
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
No photo available

Alternatives Considered

JIRA basic version do not have basic support for test management, capacity planning & forecasting.

Rally is good & rich in features but if you want to implement safe , Agilecraft is definitely a better choice.
Rally supports safe but I did not get good support from technical desk & few features are really cumbersome to use.

HP Quality Center 11 supports agile teams well but I found it pretty costly.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG profile photo
I've evaluated OpenAir and a few others and the main benefit was the easy integration and administration with SFDC.
No photo available

Return on Investment

  • Able to forecast & plan releases well using agilecraft leading to quality on time delivery.
  • Distributed teams are able to collaborate well, be it be daily scrum, retrospective, estimation though this. Also team members love the gamification part & they have fun using this tool. Earlier we use to face challenges due to distributed teams but after AgileCraft, collaboration & communication was no longer a challenge & we are able to see improvement not only in team velocity, but also team satisfaction.
  • Simplest tool to implement safe, scaling is always a problem with most of the agile tools but agilecraft helps in smoother implementation of safe practices & principles.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG profile photo
  • We've increased the billable utilization by 20% in the past 2 years which in turn leads to huge dollar ROI.
  • We're able to see escalations before they occur which leads to lower churn.
No photo available

Pricing Details

AgileCraft

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FinancialForce PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details