Agiloft Flexible Service Desk Suite

15 Ratings
Score 8.7 out of 101

Comindware Tracker

15 Ratings
Score 9.9 out of 101

Add comparison

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

As I said we have used primarily for Issue, Service, and Application Configuration tracking. Agiloft is equally well suited to all of these areas and with their ITIL model you get the best possible design for approaching these problems.
Robert Kaplan profile photo

Comindware Tracker

Comindware Tracker is for collaboration-focused workflows. It routs the process, allows social collaboration and assigning work items to queues, sends notifications and allows convenient workflow tasks management for individuals. You can also create your own individual tasks, but this functionality is far from perfect and don't use it for to-do-list management.
Shauna Bayler profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Comindware Tracker
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Comindware Tracker
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Comindware Tracker
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Comindware Tracker
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Comindware Tracker
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.3
Comindware Tracker

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Comindware Tracker
Configuration mangement
Agiloft Flexible Service Desk Suite
8.9
Comindware Tracker
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Comindware Tracker

Change management

Agiloft Flexible Service Desk Suite
9.8
Comindware Tracker
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Comindware Tracker
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Comindware Tracker

Pros

  • Agiloft's performance has been excellent. This includes 1) Scalability, 2) System response, and 3) Reliability. We have not had a reported issue with the system for at least 2 years.
  • Professional Services. When we had an issue interfacing with an external data mart we brought in Agiloft's Professional Services and got a quick, cost-effective solution.
  • Strategic Planning. As we look to the future we are hoping to move to the ITIL model. We love Agiloft's solution and have embraced it as our future direction.
  • Flexibility. This includes 1) Custom form design, 2) Routing based on just about any criteria, 3) Addition of attributes, 4) Search capabilities for end users.
Robert Kaplan profile photo
  • Flexibility in our workflow automation. It’s easy to modify the existing processes when the need arises
  • Web forms creation without a single line of code
  • The parallel approval mechanism allows sending work items to a group rather than a single person
Shauna Bayler profile photo

Cons

  • The wide range of the Agiloft software functionality can make it seem overwhelming to customize.
  • Currently, they offer a week-long, in-depth training class that would be more helpful to me if it was offered online as it is difficult to commit to being out of town for a week to attend the training.
Steve Theroux profile photo
  • No cons as for now
Shauna Bayler profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
It does exactly what we need. Changing to something else would make no sense.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
Comindware Tracker9.1
Based on 2 answers
There's no need to read documentation or contact support service to figure out how to go ahead with work I need to do on daily basis
Shauna Bayler profile photo

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
Comindware Tracker10.0
Based on 1 answer
They are responsive, professional and care about my success. Good job!
Venice Sanders profile photo

Alternatives Considered

We find Agiloft dramatically easier to customize than Salesforce, which we have found rather limiting and awkward. Plus Agiloft has a considerably lower price.
Max Henrion profile photo
Used no others alterative.
Nahid Hasan profile photo

Return on Investment

  • We have used it for many years for our bug/issue tracking, smoothly and efficiently.
  • For our knowledgebase application, we were able to develop it about five times faster than if we had to program it using conventional tools.
Max Henrion profile photo
  • Comindware Tracker has increased efficiency substantially.
  • Comindware Tracker has increased effectiveness substantially.
  • Comindware Tracker has increased productivity substantially.
Lucas Shelton profile photo

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Comindware Tracker

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details
Comindware Tracker is available for purchase on a per-user subscription plan.