15 Ratings
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Score 8.8 out of 101
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 10 out of 101

Add comparison

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is great for tracking events and recording the process to close the event out thoroughly and efficiently.
Matt Gibson profile photo

Comindware Tracker

Comindware Tracker is something I highly recommend to those who would like to create web forms online right from your web browser. In case you need workflow automation, it does it too. I haven’t modeled complicated workflows with specific business rules in Comindware Tracker, so… give it a try and check. Meanwhile I pray that it is an easy deal to create basic workflow in Comindware Tracker’s visual workflow builder - I enjoy it.
Алексей Невгин profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Comindware Tracker
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Comindware Tracker
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Comindware Tracker
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Comindware Tracker
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Comindware Tracker
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.2
Comindware Tracker

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Comindware Tracker
Configuration mangement
Agiloft Flexible Service Desk Suite
8.8
Comindware Tracker
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Comindware Tracker

Change management

Agiloft Flexible Service Desk Suite
9.8
Comindware Tracker
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Comindware Tracker
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Comindware Tracker

Pros

  • Keeps track of agenda items
  • Keeps track of hours spent on projects by contributor
  • Keeps a record of solutions
Matt Gibson profile photo
  • Easy workflow creation and update
  • Straightforward drag and drop form builder
  • Open API for integration
  • Out-of-box MS Outlook integration
  • New form replication on mobile devices within a single publishing process
Lucy Smantser profile photo

Cons

  • Feasible Training Opportunitied
Lanetta Ashley profile photo
  • You have to use a web browser on your mobile devices. It would be wonderful to have a mobile app.
Jannet Sparts profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
It does exactly what we need. Changing to something else would make no sense.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
Comindware Tracker9.1
Based on 2 answers
There's no need to read documentation or contact support service to figure out how to go ahead with work I need to do on daily basis
Shauna Bayler profile photo

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
Comindware Tracker10.0
Based on 1 answer
They are responsive, professional and care about my success. Good job!
Venice Sanders profile photo

Alternatives Considered

N/A - Agiloft was already chosen as the tool we were going to use (by an employee that has now left the company) before I was given the assignment of working on this
Elizabeth Lepisto profile photo
Used DotProject in the past, which looks similar to Comindware. But Comindware comes with latest features and helps with a project management really well. It helps with task breakdown and timeline management for the projects. the main reason to select was to help out with an ongoing project and it worked great.
Steve Surya profile photo

Return on Investment

  • Effective Training for our help desk staff
  • Improved Training for our software product users
  • Valuable feedback for product enhancements
  • Valuable feedback for new product development
  • Grows with us as we expand for the future
Lanetta Ashley profile photo
  • Very good software for a small budget
  • Though it lacks some features, then others workflow tracker
  • Overall, I have no big complaint against this software. Such a great software.
Nahid Hasan profile photo

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Comindware Tracker

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details
Comindware Tracker is available for purchase on a per-user subscription plan.