15 Ratings
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Score 8.8 out of 101
26 Ratings
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Score 7.5 out of 101

Add comparison

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

As I said we have used primarily for Issue, Service, and Application Configuration tracking. Agiloft is equally well suited to all of these areas and with their ITIL model you get the best possible design for approaching these problems.
Robert Kaplan profile photo

Microsoft BizTalk

Microsoft BizTalk is good to use as a message broker tool to process long run business process across multiple applications, but may not be very good when the requirement is for a heavy real-time message queue or topic process or to distribute across multiple applications.BizTalk is easy to integrate with .net family applications, but it may take more time for it to be integrated with other family applications like Java.
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Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Microsoft BizTalk
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Microsoft BizTalk
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Microsoft BizTalk
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Microsoft BizTalk
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Microsoft BizTalk
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.2
Microsoft BizTalk

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Microsoft BizTalk
Configuration mangement
Agiloft Flexible Service Desk Suite
8.8
Microsoft BizTalk
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Microsoft BizTalk

Change management

Agiloft Flexible Service Desk Suite
9.8
Microsoft BizTalk
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Microsoft BizTalk
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Microsoft BizTalk

Pros

  • Agiloft is amazingly flexible, making it fast and easy to customize and develop sophisticated systems.
  • It has an astonishingly complete set of features. It can do everything we have wanted it to do.
  • Agiloft's customer support is great. They always provide a rapid response to our questions.
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  • BizTalk is great at mapping input files to output file (or input schemas to output schemas). It uses a pretty well designed mapping screen, and you drag arrows from one input field to the output field. You can also put all sorts of conditionals on the input to output fields mappings. That lets you change the output value based on more one input value, or if the input value has a certain value, or the absence of a value, you can set the output value to something else.
  • BizTalk is good at connecting to SAP, and allows you to download SAP Idoc schemas to use in Orchestrations which allow you to send and receive SAP Idocs.
  • BizTalk is pretty good at notifying you with email. In particular, you can have your Orchestrations send email based on a status. You can send email at the beginning, middle and end if you so desire. That is particularly useful developing and debugging orchestrations.
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Cons

  • Its feature set is so complete, we have yet to find it missing something that we needed.
  • I wish we could automatically transition our CRM from Salesforce into Agiloft
Max Henrion profile photo
  • BizTalk needs to be better at tracking down errors after the fact. Input files by default get deleted after processing successfully, unless you specifically specify that they don't. This can be an issue where you need to see what the input file contained, since you may have errors showing up in your target platform, in our case this was SAP.
  • BizTalk logging needs improved. It needs to be able to log the content of the messages it sends and receives. It would be good if the log had a link to the input and output files.
  • BizTalk needs to allow a simple way to preserve the input and output files for debugging purposes. A master setting on the orchestration would be helpful for this.
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Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
It does exactly what we need. Changing to something else would make no sense.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We find Agiloft dramatically easier to customize than Salesforce, which we have found rather limiting and awkward. Plus Agiloft has a considerably lower price.
Max Henrion profile photo
We did look at Jitterbit dataloader from Salesforce.com. Jitterbit seems like a pretty decent solution if you are doing a lot of uploads into Salesforce.com. However, its not nearly as flexible as Microsoft Biztalk is. Biztalk allows you to create any type of custom solution you wish, whereas Jitterbit is much more limited.
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Return on Investment

  • We have used it for many years for our bug/issue tracking, smoothly and efficiently.
  • For our knowledgebase application, we were able to develop it about five times faster than if we had to program it using conventional tools.
Max Henrion profile photo
  • If the Microsoft SQL Server database is used as well as other Microsoft applications, then BizTalk will be a good tool to add.
  • Many .NET developers are available in the market if there is a requirement to use it to develop a BizTalk Server rapidly.
  • If the organization is focused on open source tools or Java family, BizTalk may be not a good choice.
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Screenshots

Microsoft BizTalk

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Microsoft BizTalk

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details