15 Ratings
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Score 9.1 out of 101
29 Ratings
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Score 7.1 out of 101

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Would fit most any environment. Having worked in top 50 companies, startup, state agency, and higher education environments I can see how AgiLoft would be a great fit for any organization.
No photo available

Microsoft BizTalk

BizTalk is well suited as middleware. Where you wish to translate an input file into an output file and send it to some endpoint. In our case, we used it to convert and send files to SAP. In many ways, it very flexible, and you can do almost anything you want with it. In many ways, it's a better solution than your SAP XI or PI as middleware, since it's much less expensive, and allows you do interface with non-SAP systems.
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Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.5
Microsoft BizTalk
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Microsoft BizTalk
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Microsoft BizTalk
Self-service tools
Agiloft Flexible Service Desk Suite
9.7
Microsoft BizTalk
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Microsoft BizTalk
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
7.8
Microsoft BizTalk

ITSM asset management

Agiloft Flexible Service Desk Suite
9.1
Microsoft BizTalk
Configuration mangement
Agiloft Flexible Service Desk Suite
8.5
Microsoft BizTalk
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.7
Microsoft BizTalk

Change management

Agiloft Flexible Service Desk Suite
9.9
Microsoft BizTalk
Change requests repository
Agiloft Flexible Service Desk Suite
9.7
Microsoft BizTalk
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Microsoft BizTalk

Pros

Agiloft Flexible Service Desk Suite

  • Quick and easy Deployment
  • Ease of workflow adjustment
  • Customization is simple and quick to perform
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Microsoft BizTalk

  • BizTalk is great at mapping input files to output file (or input schemas to output schemas). It uses a pretty well designed mapping screen, and you drag arrows from one input field to the output field. You can also put all sorts of conditionals on the input to output fields mappings. That lets you change the output value based on more one input value, or if the input value has a certain value, or the absence of a value, you can set the output value to something else.
  • BizTalk is good at connecting to SAP, and allows you to download SAP Idoc schemas to use in Orchestrations which allow you to send and receive SAP Idocs.
  • BizTalk is pretty good at notifying you with email. In particular, you can have your Orchestrations send email based on a status. You can send email at the beginning, middle and end if you so desire. That is particularly useful developing and debugging orchestrations.
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Cons

Agiloft Flexible Service Desk Suite

  • With flexibility comes complexity, so we have needed to use consulting time to implement some of our needs. The learning curve can be steep, but the product can accommodate nearly any scenario.
  • At one point we seemed to have some performance issues, but those seem to be in the past.
  • The text messaging integration would be nice.
No photo available

Microsoft BizTalk

  • BizTalk needs to be better at tracking down errors after the fact. Input files by default get deleted after processing successfully, unless you specifically specify that they don't. This can be an issue where you need to see what the input file contained, since you may have errors showing up in your target platform, in our case this was SAP.
  • BizTalk logging needs improved. It needs to be able to log the content of the messages it sends and receives. It would be good if the log had a link to the input and output files.
  • BizTalk needs to allow a simple way to preserve the input and output files for debugging purposes. A master setting on the orchestration would be helpful for this.
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Likelihood to Renew

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
We have invested a lot of effort in tailoring the solution to our needs. Our users (both internal and external) are comfortable with it and we have aligned it with our workflow. We have also integrated it into our implementation processes and are working to connect it to our SDLC.
No photo available

Microsoft BizTalk

No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo

Microsoft BizTalk

No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo

Microsoft BizTalk

No score
No answers yet
No answers on this topic

Alternatives Considered

Agiloft Flexible Service Desk Suite

We did user studies to compare Agiloft with several other vendors and our users preferred the features and usability of Agiloft.
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Microsoft BizTalk

Cordis is a Dutch product but it is too expensive.
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Return on Investment

Agiloft Flexible Service Desk Suite

  • We have improved response time and quality (because rules allow us to route support cases directly to the responsible team rather than just an "answering service").
  • We have improved the quality of the data we are capturing about support cases and service requests which we can more effectively feed back into product development.
  • We have reduced employee stress about support.
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Microsoft BizTalk

  • If the Microsoft SQL Server database is used as well as other Microsoft applications, then BizTalk will be a good tool to add.
  • Many .NET developers are available in the market if there is a requirement to use it to develop a BizTalk Server rapidly.
  • If the organization is focused on open source tools or Java family, BizTalk may be not a good choice.
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Screenshots

Microsoft BizTalk

Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Microsoft BizTalk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison