Airtable vs Genesys Cloud | TrustRadius

What users are saying about

Score 8.6 out of 10

Based on 360 reviews and ratings

Score 7.7 out of 10

Based on 347 reviews and ratings

Feature Rating Comparison

Airtable

Genesys Cloud

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Support for Agile Methodology

Support for Waterfall Methodology

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

Budget and Expense Management

Airtable

Genesys Cloud

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Airtable

Genesys Cloud

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Airtable has the best customization features out there. They allow you to customize you spreadsheets or tables in a variety of formats. They allow you to customize a variety of field types, field sizes and various colors.
Airtable has a great collaboration feature that makes it easy to share and grant access to tables and a variety of information.
Airtable has great compatibilities that allows you to directly upload spreadsheets from excel into a customizable table.
Airtable is easy to teach and understand quickly, and does not take time for someone who is not technically advanced to understand

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Verified User

Consultant in Marketing

Marketing and Advertising Company, 11-50 employees

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Very simple implementation.
All features are included.
Good RT Monitor & Historical Reports possibilities.
Good OOB RT Monitor.
Simple and "intuitive" administration tool.
Very good and simple process for adding (Provision) and installing Edge (also Virtual Edge).
Very good voice quality.

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Verified User

Engineer in Other

Information Technology & Services Company, 11-50 employees

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Cons

Pricing model: we don't like how we have to pay per user.
Calendar view: we wish the calendar view was better, or if there were different types of calendar views. Right now there is just one.
Complicated: some parts of the app are a little complicated.

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Co-Founder, Business Director

Alabaster CoReligious Institutions, 1001-5000 employees

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Genesys Development Project for WhatsApp platform will allow users to view and save audio and video files sent by the client.
Allowing Agents to communicate easily while on or off queue.
Genesys has an E-Learning for the users to make sure all agents are up to date.

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Customer Service Associate at Hermès

HermèsLuxury Goods & Jewelry, 10,001+ employees

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Likelihood to Renew

Airtable 9.0

Based on 3 answers

We will 10/10 renew the use of Airtable because it has brought great value to our team. Not only is Airtable affordable, but it's also user-friendly and helps our team be efficient. We no longer need to rely on Excel spreadsheets being passed from person to person via email. Furthermore, we aren't dealing with corrupt Excel spreadsheets and the need to salvage data when a file is accidentally altered.

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Verified User

Manager in Marketing

Biotechnology Company, 1001-5000 employees

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Genesys Cloud 8.2

Based on 13 answers

Because the product is fitting with our expectations in general terms. The Genesys account management is working near us and leading us in the evolution process based on their solutions.

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Verified User

Director in Information Technology

Insurance Company, 10,001+ employees

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Usability

Airtable 8.7

Based on 22 answers

It's such a friendly program to use, and there's just so many resources available to people trying to learn it or build new things. Their support is great, and they make it easy to find answers to your questions. It's easy to use but difficult to master, that might be a better way to put it.

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Verified User

Director in Marketing

Marketing and Advertising Company, 1-10 employees

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Genesys Cloud 8.1

Based on 35 answers

An OK call center platform for a company that does not have a high in-house IT support skillset. For a company with good engineers, I would recommend Cisco. The applications are not great but usable. There is not good ADFS support and is not considered crucial by the company. When you delete an agent, their recordings go away. Problems like that make the product just an average solution suitable for companies not expecting the absolute best in productivity and support.

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Network Engineer II

Systems and Methods IncGovernment Administration, 501-1000 employees

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Reliability and Availability

Airtable 9.0

Based on 1 answer

I have rarely experience downtime, compared to other tools, and given how much time we spend on the tool. Even if there were to be, their updates on it are very timely, and our support team are able to provide any questions regarding

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Verified User

Account Manager in Other

Staffing & Recruiting Company, 201-500 employees

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Genesys Cloud 8.7

Based on 5 answers

We had a couple of times where there were application issues or unplanned outages, but they were resolved very quickly. We were never in the position where it was a total outage, which is very important.

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Technical Analyst

Alberta Motor AssociationAutomotive, 1001-5000 employees

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Performance

Airtable 9.0

Based on 1 answer

I never had any issues with load time, even with the integrations that we use today (google sheets) However, I'm curious if adding additional layers of integrations would slow down performance. We do carry quite a bit of data in Airtable, but, again, no impact on overall performance

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Verified User

Account Manager in Other

Staffing & Recruiting Company, 201-500 employees

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Genesys Cloud 7.7

Based on 5 answers

The pages are loading quickly but not every time. There is a delay sometimes. About the integrations, everything is working as expected, there is no slow down.

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Nikos Papakonstantinou

Senior Development Officer

MellonGroupOutsourcing/Offshoring, 201-500 employees

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Support Rating

Airtable 8.0

Based on 59 answers

We find support easy to find, responsive and knowledgeable. In addition to a large selection of well-done help articles and webinars, there is a forum with quick support coming from Airtable staff and other users. We haven't had any issues in getting the information and support that we've needed.

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Verified User

C-Level Executive in Corporate

Computer Software Company, 11-50 employees

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Genesys Cloud 6.5

Based on 98 answers

I would say that the overall support process is good, as it is the same as we had for Genesys Pure Connect Cloud, but because the product is still quite young, there are some things that take longer to troubleshoot or resolve. There is constant development on this platform, so items are being addressed quickly.

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Kristopher Kauth

Systems and ISMS Manager

MarketLincTelecommunications, 51-200 employees

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In-Person Training

Airtable 8.0

Based on 1 answer

This training was done in-house, but the Airtable team provided resources and how to guides to ensure that we covered all components of the system

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Verified User

Account Manager in Other

Staffing & Recruiting Company, 201-500 employees

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Genesys Cloud 8.2

Based on 1 answer

It was great. Interactive Intelligence Personnel made numerous trips to our corporate office.

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Raymond Richardson

Internal Operations Manager

Werner Co.Consumer Goods, 1001-5000 employees

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Online Training

Airtable 9.0

Based on 1 answer

Recorded trainings were provided by the Airtable team. Great as an evergreen resources to new team members and for anyone that wants to refresh their Airtable knowledge

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Verified User

Account Manager in Other

Staffing & Recruiting Company, 201-500 employees

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Genesys Cloud 7.3

Based on 3 answers

Architect and Data Actions are not well covered. That was my biggest gap after completing the training.mypurecloud.com modules and passing the certification exam.

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Services Team Lead - UC Architect

Dimension DataInformation Technology and Services, 10,001+ employees

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Implementation Rating

Airtable 9.0

Based on 3 answers

Training all users was an important part of the implementation, which did take considerable time and effort. At first glance without training, the content calendar can be overwhelming because of the amount of data. The features within Airtable seem to be endless but our team was able to identify the most important to be successful.

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Verified User

Manager in Marketing

Biotechnology Company, 1001-5000 employees

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Genesys Cloud 8.0

Based on 18 answers

The support engineer that I partnered with during the implementation was exceptional. Every element of the process was done together and the end result of the efforts to grow the knowledge to be able to hand over at the end enabled a pretty smooth transition.

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Communications Manager

Grove & Dean Ltd.Financial Services, 51-200 employees

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Alternatives Considered

Airtable combines the simplicity of a spreadsheet with the possibilities that come with a database, all within one tool. We have chosen it after a short evaluation. It is incredibly easy to use after a short training, making it a great tool compared to the typical spreadsheet-based apps.

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Digital Marketing Manager

NoradaneMarketing and Advertising, 11-50 employees

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Unlike a few other solutions considered, Genesys Cloud provides a one-stop-shop package for all the Cloud Contact Center and associated workforce management needs. It provides an effective and efficient control of the customers' end-to-end experience with our bank's contact center. The intuitive user interface is an added advantage, providing employees with a great tool to streamline comms and generally make their life/work easier.

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Verified User

Director in Other

Banking Company, 10,001+ employees

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Scalability

Airtable 8.0

Based on 1 answer

There are TONS of opportunity to scale, but I think it's a matter if you have the time and resources to do so because the initial setup can be fairly time consuming and prioritized dedication

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Verified User

Account Manager in Other

Staffing & Recruiting Company, 201-500 employees

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Genesys Cloud 8.7

Based on 4 answers

We were able to successfully implement Genesys Cloud (formerly PureCloud) to multiple departments successfully with a range from low call volumes to very high.

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Technical Analyst

Alberta Motor AssociationAutomotive, 1001-5000 employees

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Return on Investment

The ROI is simple: Airtable has created a more efficient workplace. We have fewer meetings, certainly. But any meetings we do have are much more efficient and impactful. Everyone walks in having used Airtable to prepare for the meeting (uploading needed docs, etc.), and the meeting is held using Airtable as the agenda. Airtable is updated and continues to be used after the meeting, so everyone stays on the same page.
Airtable also makes planning events much more streamlined. Contracts, rental agreements, rosters, etc. are uploaded. Dates are set with reminders. People know what they are responsible for planning the event and for what role they will play during the event.

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Corporate Director Of Human Resources

Duke HospitalityHospitality, 201-500 employees

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The aproximate ROI is 25-30% since our previous contact center solution.
Integration with modern application would have been impossible without Genesys Cloud.
Genesys Cloud was the best way to get into a cloud environment, partially at first and then migrating resources as needed.
The operation grew 50% from the beginning, and this expansion was carried out quickly and safely since the Genesys Cloud tool allows it to be done with minimal impact.

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Analyst

BBVA Argentina S.A.Banking, 5001-10,000 employees

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Screenshots

See All (5) Airtable Screenshots

See All (4) Genesys Cloud Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Airtable Editions & Modules

Edition

Plus	$10.00¹
Pro	$20.00¹
Enterprise	Contact Sales

per month (billed annually)

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Genesys Cloud Editions & Modules

Edition

Starting Price	$900.00¹
Maximum Price	$1,680.00¹

Per Year

Additional Pricing Details

—

Rating Summary

Airtable

Genesys Cloud

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Genesys Cloud

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Genesys Cloud

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Genesys Cloud

Airtable

Genesys Cloud

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Genesys Cloud

Airtable

Genesys Cloud

Airtable

Genesys Cloud

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Genesys Cloud

Airtable

Genesys Cloud

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