What users are saying about
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360 Ratings
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Top Rated
347 Ratings

Airtable

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360 Ratings
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Score 8.6 out of 100

Genesys Cloud

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Top Rated
347 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Airtable

Airtable is an incredibly powerful tool for basic spreadsheet tasks used in your departments, especially if those spreadsheets are being shared and used by multiple departments. It's a better designed spreadsheet, [compared to] what Excel and Google Sheets offers. [It] has multiple view options so that each team can see the data in the way that makes the most sense for their team.
Adam Montgomery | TrustRadius Reviewer

Genesys Cloud

For instance, all of my missed calls from clients always have some sort of notification that they have called or left a voicemail in order to quickly get back in touch with them. This helps me and the company itself to bring in new clients and help grow the business.The only scenario that I can say that I have had trouble with is when making a three-way phone call and then trying to transfer this three-way call to another colleague. Still haven't figured out how to successfully do this.
Sebastian Cuadras | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Airtable
8.1
Genesys Cloud
Task Management
Airtable
8.3
Genesys Cloud
Resource Management
Airtable
8.1
Genesys Cloud
Gantt Charts
Airtable
7.6
Genesys Cloud
Scheduling
Airtable
8.0
Genesys Cloud
Workflow Automation
Airtable
8.1
Genesys Cloud
Team Collaboration
Airtable
9.0
Genesys Cloud
Support for Agile Methodology
Airtable
8.0
Genesys Cloud
Support for Waterfall Methodology
Airtable
7.8
Genesys Cloud
Document Management
Airtable
8.0
Genesys Cloud
Email integration
Airtable
8.1
Genesys Cloud
Mobile Access
Airtable
8.0
Genesys Cloud
Timesheet Tracking
Airtable
7.9
Genesys Cloud
Change request and Case Management
Airtable
8.1
Genesys Cloud
Budget and Expense Management
Airtable
8.6
Genesys Cloud

Contact Center Software

Airtable
Genesys Cloud
8.3
Agent dashboard
Airtable
Genesys Cloud
8.4
Validate callers
Airtable
Genesys Cloud
7.6
Outbound response
Airtable
Genesys Cloud
8.0
Call forwarding
Airtable
Genesys Cloud
8.3
Click-to-call (CTC)
Airtable
Genesys Cloud
9.0
Warm transfer
Airtable
Genesys Cloud
8.8
Predictive dialing
Airtable
Genesys Cloud
6.9
Interactive voice response
Airtable
Genesys Cloud
8.6
REST APIs
Airtable
Genesys Cloud
8.6
Call scripts
Airtable
Genesys Cloud
8.5
Call tracking
Airtable
Genesys Cloud
8.8
Multichannel integration
Airtable
Genesys Cloud
8.3
CRM software integration
Airtable
Genesys Cloud
7.7

Workforce Optimization (WFO)

Airtable
Genesys Cloud
8.2
Inbound call routing
Airtable
Genesys Cloud
8.6
Omnichannel inbound routing
Airtable
Genesys Cloud
8.5
Recording
Airtable
Genesys Cloud
8.6
Quality management
Airtable
Genesys Cloud
8.2
Call analytics
Airtable
Genesys Cloud
8.6
Historical reporting
Airtable
Genesys Cloud
8.2
Live reporting
Airtable
Genesys Cloud
8.3
Customer surveys
Airtable
Genesys Cloud
6.9
Customer interaction analytics
Airtable
Genesys Cloud
7.7

Pros

Airtable

  • Airtable has the best customization features out there. They allow you to customize you spreadsheets or tables in a variety of formats. They allow you to customize a variety of field types, field sizes and various colors.
  • Airtable has a great collaboration feature that makes it easy to share and grant access to tables and a variety of information.
  • Airtable has great compatibilities that allows you to directly upload spreadsheets from excel into a customizable table.
  • Airtable is easy to teach and understand quickly, and does not take time for someone who is not technically advanced to understand
Anonymous | TrustRadius Reviewer

Genesys Cloud

  • Very simple implementation.
  • All features are included.
  • Good RT Monitor & Historical Reports possibilities.
  • Good OOB RT Monitor.
  • Simple and "intuitive" administration tool.
  • Very good and simple process for adding (Provision) and installing Edge (also Virtual Edge).
  • Very good voice quality.
Anonymous | TrustRadius Reviewer

Cons

Airtable

  • Pricing model: we don't like how we have to pay per user.
  • Calendar view: we wish the calendar view was better, or if there were different types of calendar views. Right now there is just one.
  • Complicated: some parts of the app are a little complicated.
Brian Chung | TrustRadius Reviewer

Genesys Cloud

  • Genesys Development Project for WhatsApp platform will allow users to view and save audio and video files sent by the client.
  • Allowing Agents to communicate easily while on or off queue.
  • Genesys has an E-Learning for the users to make sure all agents are up to date.
Jawad Hammash | TrustRadius Reviewer

Likelihood to Renew

Airtable

Airtable 9.0
Based on 3 answers
We will 10/10 renew the use of Airtable because it has brought great value to our team. Not only is Airtable affordable, but it's also user-friendly and helps our team be efficient. We no longer need to rely on Excel spreadsheets being passed from person to person via email. Furthermore, we aren't dealing with corrupt Excel spreadsheets and the need to salvage data when a file is accidentally altered.
Anonymous | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 8.2
Based on 13 answers
Because the product is fitting with our expectations in general terms. The Genesys account management is working near us and leading us in the evolution process based on their solutions.
Anonymous | TrustRadius Reviewer

Usability

Airtable

Airtable 8.7
Based on 22 answers
It's such a friendly program to use, and there's just so many resources available to people trying to learn it or build new things. Their support is great, and they make it easy to find answers to your questions. It's easy to use but difficult to master, that might be a better way to put it.
Anonymous | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 8.1
Based on 35 answers
An OK call center platform for a company that does not have a high in-house IT support skillset. For a company with good engineers, I would recommend Cisco. The applications are not great but usable. There is not good ADFS support and is not considered crucial by the company. When you delete an agent, their recordings go away. Problems like that make the product just an average solution suitable for companies not expecting the absolute best in productivity and support.
Usama Ahmed | TrustRadius Reviewer

Reliability and Availability

Airtable

Airtable 9.0
Based on 1 answer
I have rarely experience downtime, compared to other tools, and given how much time we spend on the tool. Even if there were to be, their updates on it are very timely, and our support team are able to provide any questions regarding
Anonymous | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 8.7
Based on 5 answers
We had a couple of times where there were application issues or unplanned outages, but they were resolved very quickly. We were never in the position where it was a total outage, which is very important.
Danette Babyn | TrustRadius Reviewer

Performance

Airtable

Airtable 9.0
Based on 1 answer
I never had any issues with load time, even with the integrations that we use today (google sheets) However, I'm curious if adding additional layers of integrations would slow down performance. We do carry quite a bit of data in Airtable, but, again, no impact on overall performance
Anonymous | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 7.7
Based on 5 answers
The pages are loading quickly but not every time. There is a delay sometimes. About the integrations, everything is working as expected, there is no slow down.
Nikos Papakonstantinou | TrustRadius Reviewer

Support Rating

Airtable

Airtable 8.0
Based on 59 answers
We find support easy to find, responsive and knowledgeable. In addition to a large selection of well-done help articles and webinars, there is a forum with quick support coming from Airtable staff and other users. We haven't had any issues in getting the information and support that we've needed.
Anonymous | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 6.5
Based on 98 answers
I would say that the overall support process is good, as it is the same as we had for Genesys Pure Connect Cloud, but because the product is still quite young, there are some things that take longer to troubleshoot or resolve. There is constant development on this platform, so items are being addressed quickly.
Kristopher Kauth | TrustRadius Reviewer

In-Person Training

Airtable

Airtable 8.0
Based on 1 answer
This training was done in-house, but the Airtable team provided resources and how to guides to ensure that we covered all components of the system
Anonymous | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 8.2
Based on 1 answer
It was great. Interactive Intelligence Personnel made numerous trips to our corporate office.
Raymond Richardson | TrustRadius Reviewer

Online Training

Airtable

Airtable 9.0
Based on 1 answer
Recorded trainings were provided by the Airtable team. Great as an evergreen resources to new team members and for anyone that wants to refresh their Airtable knowledge
Anonymous | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 7.3
Based on 3 answers
Architect and Data Actions are not well covered. That was my biggest gap after completing the training.mypurecloud.com modules and passing the certification exam.
James Riley | TrustRadius Reviewer

Implementation Rating

Airtable

Airtable 9.0
Based on 3 answers
Training all users was an important part of the implementation, which did take considerable time and effort. At first glance without training, the content calendar can be overwhelming because of the amount of data. The features within Airtable seem to be endless but our team was able to identify the most important to be successful.
Anonymous | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 8.0
Based on 18 answers
The support engineer that I partnered with during the implementation was exceptional. Every element of the process was done together and the end result of the efforts to grow the knowledge to be able to hand over at the end enabled a pretty smooth transition.
Matthew Calton | TrustRadius Reviewer

Alternatives Considered

Airtable

Airtable combines the simplicity of a spreadsheet with the possibilities that come with a database, all within one tool. We have chosen it after a short evaluation. It is incredibly easy to use after a short training, making it a great tool compared to the typical spreadsheet-based apps.
Adam Farrell | TrustRadius Reviewer

Genesys Cloud

Unlike a few other solutions considered, Genesys Cloud provides a one-stop-shop package for all the Cloud Contact Center and associated workforce management needs. It provides an effective and efficient control of the customers' end-to-end experience with our bank's contact center. The intuitive user interface is an added advantage, providing employees with a great tool to streamline comms and generally make their life/work easier.
Anonymous | TrustRadius Reviewer

Scalability

Airtable

Airtable 8.0
Based on 1 answer
There are TONS of opportunity to scale, but I think it's a matter if you have the time and resources to do so because the initial setup can be fairly time consuming and prioritized dedication
Anonymous | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 8.7
Based on 4 answers
We were able to successfully implement Genesys Cloud (formerly PureCloud) to multiple departments successfully with a range from low call volumes to very high.
Danette Babyn | TrustRadius Reviewer

Return on Investment

Airtable

  • The ROI is simple: Airtable has created a more efficient workplace. We have fewer meetings, certainly. But any meetings we do have are much more efficient and impactful. Everyone walks in having used Airtable to prepare for the meeting (uploading needed docs, etc.), and the meeting is held using Airtable as the agenda. Airtable is updated and continues to be used after the meeting, so everyone stays on the same page.
  • Airtable also makes planning events much more streamlined. Contracts, rental agreements, rosters, etc. are uploaded. Dates are set with reminders. People know what they are responsible for planning the event and for what role they will play during the event.
Tyler Collum | TrustRadius Reviewer

Genesys Cloud

  • The aproximate ROI is 25-30% since our previous contact center solution.
  • Integration with modern application would have been impossible without Genesys Cloud.
  • Genesys Cloud was the best way to get into a cloud environment, partially at first and then migrating resources as needed.
  • The operation grew 50% from the beginning, and this expansion was carried out quickly and safely since the Genesys Cloud tool allows it to be done with minimal impact.
Rodrigo Avila | TrustRadius Reviewer

Screenshots

Pricing Details

Airtable

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Airtable Editions & Modules

Edition
Plus$10.001
Pro$20.001
EnterpriseContact Sales
  1. per month (billed annually)
Additional Pricing Details

Genesys Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Genesys Cloud Editions & Modules

Edition
Starting Price$900.001
Maximum Price$1,680.001
  1. Per Year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Airtable
8.6
Genesys Cloud
7.7

Likelihood to Renew

Airtable
9.0
Genesys Cloud
8.2

Usability

Airtable
8.7
Genesys Cloud
8.1

Reliability and Availability

Airtable
9.0
Genesys Cloud
8.7

Performance

Airtable
9.0
Genesys Cloud
7.7

Support Rating

Airtable
8.0
Genesys Cloud
6.5

In-Person Training

Airtable
8.0
Genesys Cloud
8.2

Online Training

Airtable
9.0
Genesys Cloud
7.3

Implementation Rating

Airtable
9.0
Genesys Cloud
8.0

Scalability

Airtable
8.0
Genesys Cloud
8.7

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