Aisera vs. Khoros Care
Aisera vs. Khoros Care
Product | Rating | Most Used By | Product Summary | Starting Price |
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Aisera | N/A | Aisera's Conversational AI solution provides immersive and engaging multi-turn conversational experiences to users with full voice, chat, and text support. Leveraging NLU Search and unsupervised NLP to deliver speedy remediation of knowledge requests for immediate self-service resolutions with zero lag time. With self-service, the right answers are provided to users, improving CSAT and NPS. Goals: - Reduce MTTR to 50 sec. - Increase CSAT/NPS up to 50% - 80% of requests are self… | N/A | |
Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
Additional Details | — | Pricing is variable based on the needs of the customer. | ||||||||||||||
More Pricing Information |
Aisera | Khoros Care | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Aisera | Khoros Care | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Aisera | Khoros Care | |
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Likelihood to Recommend | - (0 ratings) | 7.7 (110 ratings) |
Likelihood to Renew | - (0 ratings) | 7.6 (77 ratings) |
Usability | - (0 ratings) | 6.5 (8 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 8.2 (10 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (69 ratings) |
Ease of integration | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (75 ratings) |
Aisera | Khoros Care | |
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Likelihood to Recommend | AISERA No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Pros | AISERA No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Cons | AISERA No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | AISERA No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Usability | AISERA No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | AISERA No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Performance | AISERA No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Support Rating | AISERA No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | AISERA No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | AISERA No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | AISERA No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Scalability | AISERA No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | AISERA No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | Aisera Screenshots | Khoros Care Screenshots |