Aladtec vs Aspect Workforce Management

• Real-time, all the time! Because of the no-delay "in the cloud" database any updates or changes to the schedule are instant. No one can see incorrect versions of the work schedule.
• Excellent customer support. From the first call, the staff at Aladtec has been very friendly, helpful and always receptive. If we have a need for additional functionality, they want to know how they can help. Frequently this results in system upgrades - FREE - and often features are added we never would have thought about.
• Custom and comprehensive. I have worked in several places who use Aladtec. While each looks similar and is easy to navigate and use, the differences in each service are reflected in the Aladtec product. I genuinely believe Aladtec can be applied successfully in any organization.

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• Scenario based forecasting and staffing models (one of the primary reason why we replaced IEX tool)
• Communication, alerts to end users; ability to set up text message functions when end users schedule is impacted
• Ease of use

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• Any specific improvements I have already mentioned to Aladtec and (I'm thrilled to report) several have already been implemented. They even made system accommodations for colorblind users - an industry first!
• I am excited to see further development of the custom forms so we can merge to a completely paperless schedule & payroll system.
• Although there is no specific fleet management tool, we have worked with Aladtec's Customer Support pros to develop a ways to accurately record all of our vehicles for scheduling maintenance, in-service and down time.

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• Back office support. Aspect needs to expand its product offerings to back office (processing) integration (forecasting and staffing)
• Ability to combine forecasting and staffing capabilities for front office (call centers) and back office (processing) units.
• Seamless integration with non-aspect phone systems (such as Avaya, Cisco, ...), call recording systems (Nice, Etalk...etc) and other non-Aspect solutions

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• In the first 12 months of use we saved nearly 13x our investment in overtime alone. The following year we realized an average of 46 hours per week of time saved in workforce management.
• We have seen no negative impacts from the use of Aladtec. Our only regret is not having it earlier.

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• The workforce management team was able to decrease the cycle time forecasting, staffing and scheduling staff; resulted in higher employee engagement
• The scenario based planning enabled us to develop a more accurate call volume forecast thus staffing the contact centers appropriately; approximately $500k savings realized in labor expenses (reduced FTE headcount, while meeting the same level of service level measures)
• Improved customer experience due to staffing the call center properly (answered 80 percent of our calls within 20 seconds)

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