What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 2 reviews and ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 14 reviews and ratings
Likelihood to Recommend
ALB Legal Software
It has all you need built in right out of the box with all the core features you'd expect; Client Matter Inception process, Time Recording, Diary, Customisable Workflow modules, Billing, etc. Then there's all the extra modules which other products don't necessarily have; Wills and Deeds databases, Purchase Ledger (Accounts and Cashiers love everything to do with the accounts side), Laserform Integration, pdfDocs integration, OverVu integration for easy reporting.
Inevitably there will be compromises as with any piece of software. Especially one that covers off so many angles. The development tools could be stronger, the way addresses are handled seems to me to be overly complex. Having said that though, the software's primary purpose is to help Fee Earners and support staff provide services to clients and it does this admirably. You can't expect Visual Studio. I've seen users make a mess of the simplest of address databases with strong training provided so it might not be to my taste but I imagine they didn't develop it for fun.
My biggest gripe with the software is that some errors look severe. Other software would trap them in a more gentle manner. However, users quickly adjust to this and Advanced do some very clear monitoring to reduce them as the product mores forward.
Inevitably there will be compromises as with any piece of software. Especially one that covers off so many angles. The development tools could be stronger, the way addresses are handled seems to me to be overly complex. Having said that though, the software's primary purpose is to help Fee Earners and support staff provide services to clients and it does this admirably. You can't expect Visual Studio. I've seen users make a mess of the simplest of address databases with strong training provided so it might not be to my taste but I imagine they didn't develop it for fun.
My biggest gripe with the software is that some errors look severe. Other software would trap them in a more gentle manner. However, users quickly adjust to this and Advanced do some very clear monitoring to reduce them as the product mores forward.
IT Manager
Ison Harrison LimitedLegal Services, 201-500 employees
Thomson Reuters ProLaw
once the software is set up, it streamlines the billing process and helps with E-discovery on cases. You can also customize some areas to fit your needs specific to your firm. Paperless Proforma eliminates a lot of paper and streamlines the Prebill process. It also incorporates email billing to eliminate wasted paper.
Operations Support Manager
Nason, Yeager, Gerson, Harris & Fumero P.A.Law Practice, 51-200 employees
Pros
ALB Legal Software
- Document storage and retrieval seem to work well. Loading documents, archiving them, and retrieving them, etc.
- Time recording is also a useful feature as well as a little more intuitive than you'd expect.
- Integrating legal accounting has been a great feature as well.

Verified User
Professional in Human Resources
Education Management Company, 501-1000 employeesThomson Reuters ProLaw
- Accounting, time entry and billing are an easy task with ProLaw.
- Streamlines and automates the work of lawyers and other staff.
- Risk management and maintain regulatory challenges.
- Case and matter management.
- Integration with Microsoft apps such as Excel, Word and Outlook.

Verified User
Consultant in Engineering
Legal Services Company, 1001-5000 employeesCons
ALB Legal Software
- At times the dashboard and User Experience and User Interface do not follow a logical pathway. It can be confusing at times, but not extremely detrimental.
- The client portal has also experienced some issues with the User interface and user experience functions as well.

Verified User
Professional in Human Resources
Education Management Company, 501-1000 employeesThomson Reuters ProLaw
- ProLaw has been working on easier ways to add multiple documents to emails without flipping back and forth or changing document names to the storage number of the document in its database.
- Although you can export billing information to an excel sheet, it would be beneficial if one could print all billed items for a matter that included the description of the billed event rather than just the amounts. Currently the only way to do this would be by printing statements.
COO (Chief Operations Officer)
Brandon Legal Group, PLLCLaw Practice, 11-50 employees
Likelihood to Renew
ALB Legal Software
No score
No answers yet
No answers on this topic
Thomson Reuters ProLaw
Thomson Reuters ProLaw 10.0
Based on 1 answer
ProLaw is fully integrated in our firm's organization. It would be impossible to operate without it or similar programming
Marketing Coordinator
Stone | Dean LLPLaw Practice, 11-50 employees
Usability
ALB Legal Software
ALB Legal Software 6.0
Based on 1 answer
The usability is slightly above average. The all-in-one approach has been great and useful, but some of the functionality and user experience and user interface issues can affect usability. Some might be nitpicky, but not following logical pathways or ones that may pose issues for those that have disabilities can really create issues.

Verified User
Professional in Human Resources
Education Management Company, 501-1000 employeesThomson Reuters ProLaw
Thomson Reuters ProLaw 9.0
Based on 1 answer
In terms of usability, the tool is intuitive and easy to use. Initially, it might be a little bit difficult to grab all the functions it can perform, but with the experience, doing the tasks become an easy job and the tool improves your team's productivity and efficiency. It really helps you to deliver excellent service to your clients in less time and at a low cost.

Verified User
Consultant in Engineering
Legal Services Company, 1001-5000 employeesSupport Rating
ALB Legal Software
ALB Legal Software 6.0
Based on 1 answer
The support, if we are talking about technical support with the product itself when issues arise, is average. It's not terrible, but not great either. It is average and what you might expect. Some issues are delayed in getting responses and we constantly have to be upgrading to higher tiers or developers. Some responses are quick though. Response time could be improved, much like other organizations.

Verified User
Professional in Human Resources
Education Management Company, 501-1000 employeesThomson Reuters ProLaw
Thomson Reuters ProLaw 8.2
Based on 5 answers
Thomson Reuters ProLaw provides excellent customer service. We have had a few issues come up that required both immediate and less immediate attention. In both instances Thomson Reuters was very attentive to the issues and provided us solutions to the issues that we encountered. Very highly recommended customer service, I feel that any issue we encountered will be dealt with in a prompt and professional manner.

Verified User
Program Manager in Information Technology
Fine Art Company, 11-50 employeesAlternatives Considered
ALB Legal Software
ALB Legal Software is a more efficient product than MyCase and PracticePanther mostly for the integration it allows and the "all in one" approach that it takes. It takes several different areas and functions of legal practice and puts in one platform eliminating the need to leverage 2-3 platforms sometimes i.e. timekeeping, document management, mobile access, client portal, etc. Keeping it under one roof helps.

Verified User
Professional in Human Resources
Education Management Company, 501-1000 employeesThomson Reuters ProLaw
Client base - numbers, Support of User Group Formation, location - hours of support, all in one product - eliminated document management and allowed through security for attorneys to access to ledger information, supported non-cloud solution as we were not ready to go to cloud, Non-modular so all parts of the system seemed to work better together and even if not ready immediately to utilize some parts, we adopted over time as we because familiar with the product, I knew firms that Prolaw already, Sales person - Tom Mulligan was wonderful to work with, ProLaw was the only software demo'ed that could report directly on our fee credits as we currently allocate - WE ARE AN EAT WHAT YOU KILL FIRM, Our outside IT firm had worked on ProLaw before, Software was capable of supporting a paperless environment, without additional cost I could get a second data base to run our internal leasing through with is technically a separate company from the business of law. We didn't need any additional hardware when we installed, we already had everything it needed to run
Firm Administrator
Prolaw user groupLegal Services, 11-50 employees
Return on Investment
ALB Legal Software
- We are thriving.
IT Manager
Ison Harrison LimitedLegal Services, 201-500 employees
Thomson Reuters ProLaw
- Significant investment for money and time to train and learn system.
- Return on investment depends on employee enforcement and adoption.
- Great dividends if software is FULLY utilized for all facets and features.
Service Manager
Kloud9Information Technology and Services, 11-50 employees
Screenshots
Thomson Reuters ProLaw
—Pricing Details
ALB Legal Software
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
$83*
* per user, per month
Thomson Reuters ProLaw
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No