OmniTouch Contact Center Standard Edition vs. Five9
OmniTouch Contact Center Standard Edition vs. Five9
Product | Rating | Most Used By | Product Summary | Starting Price |
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OmniTouch | N/A | Alcatel-Lucent presents the OmniTouch Contact Center Standard Edition as a scalable and reliable contact center solution for up to 7,000 agents, and for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities. | N/A | |
Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A |
OmniTouch Contact Center Standard Edition | Five9 | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
More Pricing Information |
OmniTouch Contact Center Standard Edition | Five9 | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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OmniTouch Contact Center Standard Edition | Five9 | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OmniTouch Contact Center Standard Edition | Five9 | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (36 ratings) |
Support Rating | - (0 ratings) | 8.0 (8 ratings) |
OmniTouch Contact Center Standard Edition | Five9 | |
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Likelihood to Recommend | Alcatel-Lucent Enterprise No answers on this topic | Five9 |
Pros | Alcatel-Lucent Enterprise No answers on this topic | Five9 |
Cons | Alcatel-Lucent Enterprise No answers on this topic | Five9 |
Support Rating | Alcatel-Lucent Enterprise No answers on this topic | Five9 |
Alternatives Considered | Alcatel-Lucent Enterprise No answers on this topic | Five9 |
Return on Investment | Alcatel-Lucent Enterprise No answers on this topic | Five9 |
ScreenShots | Five9 Screenshots |