What users are saying about
3 Ratings
2 Ratings
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Score 7.8 out of 100
3 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Alexandria POS

For any school district I would highly recommend it.
Scott Trautwein | TrustRadius Reviewer

Cin7

Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.
Anonymous | TrustRadius Reviewer

Pros

Alexandria POS

  • Cloud hosting. Only has gone down once and was back up in a matter of hours. Updates are applied automatically.
  • Easy to use from the librarian side. Little help or training is needed.
  • Support is very helpful and approachable when issues arrive.
Scott Trautwein | TrustRadius Reviewer

Cin7

  • Powerful reporting that can be customized to fit your needs.
  • Tons of integrations that help you get up and running quickly.
Charles Combs | TrustRadius Reviewer

Cons

Alexandria POS

  • Cost is pretty high.
  • Some settings are difficult to locate, had to call tech support to find them.
Scott Trautwein | TrustRadius Reviewer

Cin7

  • Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
  • Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
  • We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.
Anonymous | TrustRadius Reviewer

Support Rating

Alexandria POS

No score
No answers yet
No answers on this topic

Cin7

Cin7 8.1
Based on 4 answers
The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
Charles Combs | TrustRadius Reviewer

Alternatives Considered

Alexandria POS

No answers on this topic

Cin7

As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.
Anonymous | TrustRadius Reviewer

Return on Investment

Alexandria POS

  • Cloud hosting has enabled an offsite backup of our library inventory.
Scott Trautwein | TrustRadius Reviewer

Cin7

  • Improved inventory accuracy across all channels.
  • Sales gains from always showing products as in stock.
Charles Combs | TrustRadius Reviewer

Pricing Details

Alexandria POS

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alexandria POS Editions & Modules

Edition
Alexandria POSFree
    Additional Pricing Details

    Cin7

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Cin7 Editions & Modules

    Edition
    Ecommerce$2951
    Wholesale$2951
    Multichannel$4501
    Ecommerce Plus$4951
    Wholesale Plus$4951
    Multichannel Plus$6501
    1. per month
    Additional Pricing Details

    Add comparison