Alida CXM vs. LimeSurvey

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alida CXM
Score 7.0 out of 10
N/A
Alida CXM (formerly Vision Critical) is designed to enable users to listen to direct & indirect sources of customer feedback, perform automated actions on collected feedback and have complete visibility into key customer experience metrics so users can create exemplary customer experiences day after day. Alida CXM offers a holistic customer experience platform that brings in both operational and experiential data, integrates this data with the tools to collect, understand and action customer…N/A
LimeSurvey
Score 8.9 out of 10
N/A
LimeSurvey, a German company, offers their open source survey software, available with paid hosted and premium editions.
$34
per month
Pricing
Alida CXMLimeSurvey
Editions & Modules
No answers on this topic
Free
$0
per month
Expert
$29
per month (billed annually)
Basic
$34
per month (billed monthly)
Enterprise
$74
per month (billed annually)
Corporate
custom pricing
Offerings
Pricing Offerings
Alida CXMLimeSurvey
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFree 25 responses/month 10 MB upload storage 30+ question types 80+ languages Panel integration Question editor Skip logic and branching Piping and micro-tailoring Survey management GDPR compliance Custom survey design Data export Excel, CSV, R, Stata, SPSS, Word, & PDF API access Basic ($34/month, billed monthly) Everything in Free + 1000 responses/month 250 MB upload storage white-label surveys email support Expert ($29/ month, billed annually) ($348 annually) Everything in Free + 10,000 responses/year 1 GB upload storage email support white-label surveys removal of LimeSurvey branding 1 alias domain Enterprise ($74/month, billed annually) ($888 a year) Everything in Free + 100,000 responses/year 3 GB upload storage priority email support white-label surveys removal of LimeSurvey branding 2 alias domains Corporate (custom)
More Pricing Information
Community Pulse
Alida CXMLimeSurvey
Top Pros
Top Cons

No answers on this topic

Features
Alida CXMLimeSurvey
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Alida CXM
-
Ratings
LimeSurvey
8.3
1 Ratings
5% above category average
Survey templates00 Ratings8.01 Ratings
Themes00 Ratings8.01 Ratings
Custom logo/branding00 Ratings9.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Alida CXM
-
Ratings
LimeSurvey
8.7
1 Ratings
1% above category average
Changes to live survey00 Ratings9.01 Ratings
Question design help00 Ratings8.01 Ratings
Multiple question types00 Ratings9.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Alida CXM
-
Ratings
LimeSurvey
9.0
1 Ratings
9% above category average
Survey logic flexibility00 Ratings9.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Alida CXM
-
Ratings
LimeSurvey
7.0
1 Ratings
16% below category average
Response tracking00 Ratings9.01 Ratings
Data export00 Ratings10.01 Ratings
Standard reports00 Ratings6.01 Ratings
Custom reports00 Ratings6.01 Ratings
Analytics00 Ratings4.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Alida CXM
-
Ratings
LimeSurvey
7.5
1 Ratings
14% below category average
Access controls00 Ratings8.01 Ratings
Compliance00 Ratings7.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Alida CXM
-
Ratings
LimeSurvey
8.0
1 Ratings
3% below category average
Vendor-offered crowdsourcing00 Ratings8.01 Ratings
Respondent restrictions00 Ratings8.01 Ratings
Best Alternatives
Alida CXMLimeSurvey
Small Businesses
Sogolytics
Sogolytics
Score 8.9 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alida CXMLimeSurvey
Likelihood to Recommend
5.0
(7 ratings)
10.0
(1 ratings)
Likelihood to Renew
7.5
(6 ratings)
-
(0 ratings)
Usability
3.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Alida CXMLimeSurvey
Likelihood to Recommend
Alida
From my experience, I believe that Vision Critical offers the best software to manage an insights community. They are great to work with, and my opinion has only improved over time. However, that doesn't mean it is the best survey software overall. If someone simply needs to program and distribute surveys, this may or may not be the right solution. There are some other really great survey tools on the market that are competitively priced and offer very intuitive interfaces (like Qualtrics). If you are going to recruit people to answer surveys or provide feedback on an ongoing basis (re-contacting and engaging with the same people repeatedly), though, Vision Critical would be my #1 recommendation.
Read full review
LimeSurvey
For a cost-effective online survey solution, LimeSurvey is excellent. While it cannot compete with high-end, expensive software like Qualtrics, it does a great job.
Read full review
Pros
Alida
  • The team is helpful in creating complicated survey logic
  • The team is accommodating in creating interfaces that suit our desired look
  • The team keeps in regular contact in order to effectively manage our requests and goals
Read full review
LimeSurvey
  • Ease of use.
  • Customizable.
Read full review
Cons
Alida
  • The functionality when creating a new questionnaire is rather clunky, particularly when there are a few conditional factors in the logical flow; being able to see those factors and how they apply with some sort of other logical layout would really help when creating a longer survey.
  • There are quite a few steps that aren't intuitive when launching a survey, for instance all the various dates (launch date, reserve date, survey date, etc etc etc). If there were a description field if you hovered above labeled areas of sections that explained what this field was for that would really help
  • It doesn't help either that the entire site is grey; it's a cold environment to be in for a long time, and the simple design makes it seem more clunky than it probably really is.
Read full review
LimeSurvey
  • Limited email handling.
  • Some customizations are difficult.
Read full review
Likelihood to Renew
Alida
Vision Critical often requires you to dump the data to a statistical program. I hate that step. You waste time, and improve the chance of data being lost, or changed.
Read full review
LimeSurvey
No answers on this topic
Usability
Alida
I think there is a ton of room to improve, in things as simple as aesthetics and other areas of logical flow when it comes to creating and then launching a survey, as well as providing descriptors for what each field is referencing. For instance, there are like 5 date fields to be filled out, but no button near them that says "this date will determine _________" and I am not about to go back into the training module, which was confusing enough to FIND, let alone work through to find just ONE answer.
Read full review
LimeSurvey
No answers on this topic
Support Rating
Alida
Absolutely fantastic support team. Willing to help you online through vast collection of how-to guides and resources, online via chatbox, or over the phone. Even though we were in different time zones, they were always available. Very helpful and knowledgeable
Read full review
LimeSurvey
No answers on this topic
Alternatives Considered
Alida
Vision Critical is more appealing visually but no where near as complex or robust. Vision Critical is also much more expensive though.
Read full review
LimeSurvey
LimeSurvey was much cheaper than Qualtrics but certainly less powerful. From a survey standpoint, it has more capabilities than SurveyMonkey and Zoho. LimeSurvey has no reporting or analytic capabilities.
Read full review
Return on Investment
Alida
  • Our use of Vision Critical's software has allowed us to dramatically increase the amount of research that we do, at a much lower cost. Since there is no incremental cost for each survey we field, we can ask many questions we wouldn't have been able to otherwise.
  • Our use of an insights community has also sped up the research process, allowing us to write, program, field and report on a survey within only a few days.
  • Because of the two advantages listed above, we have been able to listen closer to our customers' opinions.
Read full review
LimeSurvey
  • LimeSurvey costs are extremely low.
  • Some limitations have restricted our potential business.
Read full review
ScreenShots

LimeSurvey Screenshots

Screenshot of Screenshot of