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Top Rated
100 Ratings
4 Ratings
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Score 6.8 out of 101
Top Rated
100 Ratings
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Score 8.3 out of 101

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Likelihood to Recommend

AllProWebTools

It works very well for my cooking business.
Trisha Thiel profile photo

Salesforce Commerce Cloud

As I write this Urban Decay is planning its expansion of eCommerce from the United States out into the world. I have concerns with how the platform will operate in economic zones such as the EU where laws around the use of Cookies and the handling of personal data are much more restrictive than in the US. I also think the platform is much better suited to medium to large enterprises that are growing than to small companies that expect to remain more or less at their current size.
John Perasco profile photo

Feature Rating Comparison

Sales Force Automation

AllProWebTools
9.1
Salesforce Commerce Cloud
Customer data management / contact management
AllProWebTools
9.1
Salesforce Commerce Cloud
Workflow management
AllProWebTools
9.1
Salesforce Commerce Cloud
Quote & order management
AllProWebTools
9.1
Salesforce Commerce Cloud

Marketing Automation

AllProWebTools
9.1
Salesforce Commerce Cloud
Lead management
AllProWebTools
9.1
Salesforce Commerce Cloud
Email marketing
AllProWebTools
9.1
Salesforce Commerce Cloud

CRM Project Management

AllProWebTools
9.1
Salesforce Commerce Cloud
Task management
AllProWebTools
9.1
Salesforce Commerce Cloud
Billing and invoicing management
AllProWebTools
9.1
Salesforce Commerce Cloud

Customization

AllProWebTools
9.1
Salesforce Commerce Cloud
Custom fields
AllProWebTools
9.1
Salesforce Commerce Cloud

Platform

AllProWebTools
4.5
Salesforce Commerce Cloud
Mobile access
AllProWebTools
4.5
Salesforce Commerce Cloud

Online Storefront

AllProWebTools
Salesforce Commerce Cloud
7.8
Product catalog & listings
AllProWebTools
Salesforce Commerce Cloud
8.0
Product management
AllProWebTools
Salesforce Commerce Cloud
8.1
Bulk product upload
AllProWebTools
Salesforce Commerce Cloud
7.9
Branding
AllProWebTools
Salesforce Commerce Cloud
8.0
Mobile storefront
AllProWebTools
Salesforce Commerce Cloud
7.6
Product variations
AllProWebTools
Salesforce Commerce Cloud
7.0
Website integration
AllProWebTools
Salesforce Commerce Cloud
9.1
Visual customization
AllProWebTools
Salesforce Commerce Cloud
7.4
CMS
AllProWebTools
Salesforce Commerce Cloud
6.9

Online Shopping Cart

AllProWebTools
Salesforce Commerce Cloud
7.1
Abandoned cart recovery
AllProWebTools
Salesforce Commerce Cloud
6.8
Checkout user experience
AllProWebTools
Salesforce Commerce Cloud
7.4

Online Payment System

AllProWebTools
Salesforce Commerce Cloud
8.0
eCommerce security
AllProWebTools
Salesforce Commerce Cloud
8.0

eCommerce Marketing

AllProWebTools
Salesforce Commerce Cloud
8.0
Promotions & discounts
AllProWebTools
Salesforce Commerce Cloud
7.8
Personalized recommendations
AllProWebTools
Salesforce Commerce Cloud
8.0
SEO
AllProWebTools
Salesforce Commerce Cloud
8.2

eCommerce Business Management

AllProWebTools
Salesforce Commerce Cloud
8.1
Multi-site management
AllProWebTools
Salesforce Commerce Cloud
8.4
Order processing
AllProWebTools
Salesforce Commerce Cloud
7.9
Inventory management
AllProWebTools
Salesforce Commerce Cloud
8.0
Shipping
AllProWebTools
Salesforce Commerce Cloud
8.1
Custom functionality
AllProWebTools
Salesforce Commerce Cloud
7.9

Pros

  • The CRM holds all of my contacts and it is already integrated with all of my other tools.
  • The Email Management system is already integrated with all of my other tools. This means that I do not have to download CSVs and upload them to a separate email program everytime I want to send out an email blast.
  • I can take payments in the same system that has my email marketing and CRM. This means that I can create tags and send different email campaigns depending on if I have received payment or not.
  • The website hosting means that I can use the same software to update my blog and gallery of food pictures.
  • I can sell tickets to my cooking classes from the same software that manages everything else that I do in my business.
  • I use the task manager that is built in to remind me of things I need to do. I really like that it is tied into my CRM so I can tag tasks to specific clients.
  • The built in timecard system allows me to "clock in" to whatever client that I am working on so that my time and hourly rate are automatically calculated for me. My invoices are sent automatically on the first of each month.
Trisha Thiel profile photo
  • Scalability - In December 2013 alone we launched a "tentpole" product that sent our single day eCommerce sales from an average of 500 orders per day to over 17,000.
  • Integrations - Through "cartridges" Demandware facilitates 3rd party integrations in a relatively easy way. Trusted providers such as Merchant Banks, UGC Integrators and Social Media pipelines can be set up and launched with much less developer time than in a traditional, custom solution.
  • Improvement - The Demandware product development teams do a great job of keeping on and sometimes even ahead of trends and technical advances. They roll out improvements large and small at regular intervals and maintain excellent documentation. When the online documentation isn't enough, we've found that our support contacts do a great job of filling in the gaps for us. When something doesn't go as planned with a rollout of new features (as can happen with software!), Demandware is quick to make adjustments and good at communicating what they are doing.
John Perasco profile photo

Cons

  • QuickBooks Integration
  • More email templates
  • They do not have an app
Trisha Thiel profile photo
  • Image Management - Through Demandware's Business Manager, loading, assigning and maintaining images in the Product Catalog is a bit cumbersome. Granted, our current implementation doesn't take advantage of DW's Image Management that allows clients to load a single, high resolution image that gets dynamically scaled throughout the site so we load several versions of each product image in each size we need. This certainly compounds the complexity of a tedious task. Moving to Image Manager is expected to reduce some of this frustration.
  • Business Manager - The backend management tool for Demandware could use some UI improvements. The company has a plan to make merchandising and catalog management more WYSIWYG, but has delayed implementation of the improvements. My opinion is if the tool is not ready, then don't force it going live.
  • URL Management - Historically, we have had challenges with the way Demandware handles URLs. Specifically, it used to append required elements that diminished SEO effectiveness and URL "cleanliness". Additionally, we've had challenges with redirects resulting in endless loops, etc. In 2013 the company addressed many SEO challenges and these improvements have had a positive impact at Urban Decay. Interestingly, today, as I write this review, Demandware pushed a new code version that is expected to address some remaining issues with redirects and other SEO-related issues.
John Perasco profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud7.8
Based on 10 answers
We are most likely to renew our use of demandware because of the commitment and investment our company has made to this point and the amount of revenue at stake.
Bill Saffold profile photo

Usability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA profile photo

Support

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA profile photo

Implementation

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA profile photo

Alternatives Considered

I used to use Microsoft Excel to organize my business - but it got pretty crazy pretty fast.
Trisha Thiel profile photo
I haven’t found any alternative to Saleforce that might come close to suiting the business well.
Spencer Lewis profile photo

Return on Investment

  • It just makes it easier for me to track what is going on in my business.
  • I like having everything in one place, instead of a bunch of different programs.
Trisha Thiel profile photo
  • I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.
Kevin Daniele profile photo

Screenshots

Salesforce Commerce Cloud

Pricing Details

AllProWebTools

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$195*
1.  per installation
AllProWebTools Editions & Modules
AllProWebTools
Edition
Base + Website Hosting
$101
1. per installation
Additional Pricing Details
Starting price of $10/month for unlimited user accounts. Provides website hosting, task manager, blogging, password manager, office chat, and the WorkFlow Timeline. Setup fee covers up to 10 hours of personal training and data import from other software programs.

Salesforce Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Salesforce Commerce Cloud Editions & Modules
Salesforce Commerce Cloud
Additional Pricing Details