What users are saying about

Salesforce Commerce Cloud

Top Rated
92 Ratings

AllProWebTools

4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.7 out of 101

Salesforce Commerce Cloud

Top Rated
92 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

AllProWebTools

It works very well for my cooking business.
Trisha Thiel profile photo

Salesforce Commerce Cloud

Demandware is a powerful and feature rich platform but there is also a learning curve. You have to invest time in getting to know the Demandware way and then you can be very successful. So is it worth it? I think it boils down to scale. If you're a larger organization with a complex customer base, one that has the resources to hire or train the right people then it's a great choice. For small companies maybe not so much. Do you really need the rich feature set that Demandware offers or do you just want to get a simple storefront up and running? The overhead may not be worth it for you.
Peter Kowalczyk profile photo

Feature Rating Comparison

Sales Force Automation

AllProWebTools
9.1
Salesforce Commerce Cloud
Customer data management / contact management
AllProWebTools
9.1
Salesforce Commerce Cloud
Workflow management
AllProWebTools
9.1
Salesforce Commerce Cloud
Quote & order management
AllProWebTools
9.1
Salesforce Commerce Cloud

Marketing Automation

AllProWebTools
9.1
Salesforce Commerce Cloud
Lead management
AllProWebTools
9.1
Salesforce Commerce Cloud
Email marketing
AllProWebTools
9.1
Salesforce Commerce Cloud

CRM Project Management

AllProWebTools
9.1
Salesforce Commerce Cloud
Task management
AllProWebTools
9.1
Salesforce Commerce Cloud
Billing and invoicing management
AllProWebTools
9.1
Salesforce Commerce Cloud

Customization

AllProWebTools
9.1
Salesforce Commerce Cloud
Custom fields
AllProWebTools
9.1
Salesforce Commerce Cloud

Platform

AllProWebTools
4.5
Salesforce Commerce Cloud
Mobile access
AllProWebTools
4.5
Salesforce Commerce Cloud

Online Storefront

AllProWebTools
Salesforce Commerce Cloud
7.4
Product catalog & listings
AllProWebTools
Salesforce Commerce Cloud
6.9
Product management
AllProWebTools
Salesforce Commerce Cloud
7.6
Bulk product upload
AllProWebTools
Salesforce Commerce Cloud
8.1
Branding
AllProWebTools
Salesforce Commerce Cloud
7.8
Mobile storefront
AllProWebTools
Salesforce Commerce Cloud
7.4
Product variations
AllProWebTools
Salesforce Commerce Cloud
7.1
Website integration
AllProWebTools
Salesforce Commerce Cloud
8.5
Visual customization
AllProWebTools
Salesforce Commerce Cloud
6.7
CMS
AllProWebTools
Salesforce Commerce Cloud
5.9

Online Shopping Cart

AllProWebTools
Salesforce Commerce Cloud
6.3
Abandoned cart recovery
AllProWebTools
Salesforce Commerce Cloud
6.2
Checkout user experience
AllProWebTools
Salesforce Commerce Cloud
6.5

Online Payment System

AllProWebTools
Salesforce Commerce Cloud
7.2
eCommerce security
AllProWebTools
Salesforce Commerce Cloud
7.2

eCommerce Marketing

AllProWebTools
Salesforce Commerce Cloud
7.1
Promotions & discounts
AllProWebTools
Salesforce Commerce Cloud
6.5
Personalized recommendations
AllProWebTools
Salesforce Commerce Cloud
7.3
SEO
AllProWebTools
Salesforce Commerce Cloud
7.6

eCommerce Business Management

AllProWebTools
Salesforce Commerce Cloud
7.2
Multi-site management
AllProWebTools
Salesforce Commerce Cloud
7.7
Order processing
AllProWebTools
Salesforce Commerce Cloud
7.0
Inventory management
AllProWebTools
Salesforce Commerce Cloud
7.6
Shipping
AllProWebTools
Salesforce Commerce Cloud
6.9
Custom functionality
AllProWebTools
Salesforce Commerce Cloud
6.9

Pros

  • The CRM holds all of my contacts and it is already integrated with all of my other tools.
  • The Email Management system is already integrated with all of my other tools. This means that I do not have to download CSVs and upload them to a separate email program everytime I want to send out an email blast.
  • I can take payments in the same system that has my email marketing and CRM. This means that I can create tags and send different email campaigns depending on if I have received payment or not.
  • The website hosting means that I can use the same software to update my blog and gallery of food pictures.
  • I can sell tickets to my cooking classes from the same software that manages everything else that I do in my business.
  • I use the task manager that is built in to remind me of things I need to do. I really like that it is tied into my CRM so I can tag tasks to specific clients.
  • The built in timecard system allows me to "clock in" to whatever client that I am working on so that my time and hourly rate are automatically calculated for me. My invoices are sent automatically on the first of each month.
Trisha Thiel profile photo
  • Demandware has a well built structure in terms of an online storefront called SiteGenesis with which you can do faster site building.
  • Demandware has an effective cache, deployment model and less down time(in fact no down time).
  • Demandware has content management and online marketing features inside it's own tool called Business Manager.
  • No JAR, No WAR, No EAR(no conpiling versions overhead and builds etc)........single click production deployment both code and content.
  • No local installations required. SaaS ;)
No photo available

Cons

  • QuickBooks Integration
  • More email templates
  • They do not have an app
Trisha Thiel profile photo
  • Add on cost for every feature: there is nothing exciting about Demandware other than ease of maintenance once the site is launched. Any added functionality costs more and more.
  • Order management: Currently there are no inventory or order management features in Demandware. It relies on feeds coming to it on a periodic basis. It gets tricky when an item is sold on multiple channels and the inventory picture is changed even before the next feed is out to Demandware. These scenarios are very common and result in many more cancellations than usual. Having an Order management (OMS) will help having more control over inventory and orders.
  • Multi-channel capability is completely missing.
ASHISH PACHAURI profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud7.8
Based on 10 answers
Personally, I am not aware of Demandware's feature roadmap for the next 2-3 years. Bringing this awareness to the industry will help boost confidence.
ASHISH PACHAURI profile photo

Usability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA profile photo

Support

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud9.0
Based on 3 answers
The support team assistance is always a great help for developers as well retailers in any case to control the things to not lead into problems.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA profile photo

Implementation

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA profile photo

Alternatives Considered

I used to use Microsoft Excel to organize my business - but it got pretty crazy pretty fast.
Trisha Thiel profile photo
Selection of Demandware happened prior to I joined the company.
ASHISH PACHAURI profile photo

Return on Investment

  • It just makes it easier for me to track what is going on in my business.
  • I like having everything in one place, instead of a bunch of different programs.
Trisha Thiel profile photo
  • Demandware has allowed our agency to build a great SEO foundation for many of our fashion clients that previously struggled with their old CMSes.
No photo available

Screenshots

Salesforce Commerce Cloud

Pricing Details

AllProWebTools

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$195*
1.  per installation
AllProWebTools Editions & Modules
AllProWebTools
Edition
Base + Website Hosting
$101
1. per installation
Additional Pricing Details
Starting price of $10/month for unlimited user accounts. Provides website hosting, task manager, blogging, password manager, office chat, and the WorkFlow Timeline. Setup fee covers up to 10 hours of personal training and data import from other software programs.

Salesforce Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Salesforce Commerce Cloud Editions & Modules
Salesforce Commerce Cloud
Additional Pricing Details