What users are saying about
84 Ratings
9 Ratings
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Score 7 out of 100
84 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Alpha Anywhere

We use Alpha Anywhere to develop large scale business applications. So far, we haven't found any real limitations. This is exemplified by my response to my customers who frequently ask, "Is it possible..." I always interrupt them before this sentence goes any further by telling them, "with our development platform, anything's possible" (then we have to discuss whether the time/cost is worth the added benefit of what they're requesting).
Phil Samuels | TrustRadius Reviewer

Twilio

If you've ever gone to use a multi-factor authenticated app, and not had your authentication device nearby, but had another device on-hand, Authy is for you. Authy makes it easy to turn any of your devices into your second factor for authentication, ensuring that your codes are always at hand. Even if you don't want to use multiple devices, users will appreciate the ability to back up their authentication codes, so that if their authentication device is ever lost, they can easily recover the codes to a new device, without having to re-register the new device with their applications.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Alpha Anywhere
Twilio
8.8
Agent dashboard
Alpha Anywhere
Twilio
9.2
Validate callers
Alpha Anywhere
Twilio
9.2
Outbound response
Alpha Anywhere
Twilio
8.4
Call forwarding
Alpha Anywhere
Twilio
8.0
Warm transfer
Alpha Anywhere
Twilio
6.1
Interactive voice response
Alpha Anywhere
Twilio
9.2
REST APIs
Alpha Anywhere
Twilio
9.5
Call scripts
Alpha Anywhere
Twilio
9.2
Call tracking
Alpha Anywhere
Twilio
9.2
Multichannel integration
Alpha Anywhere
Twilio
8.6
CRM software integration
Alpha Anywhere
Twilio
9.5

Workforce Optimization (WFO)

Alpha Anywhere
Twilio
10.0
Inbound call routing
Alpha Anywhere
Twilio
10.0
Recording
Alpha Anywhere
Twilio
10.0
Quality management
Alpha Anywhere
Twilio
10.0
Call analytics
Alpha Anywhere
Twilio
10.0
Historical reporting
Alpha Anywhere
Twilio
10.0
Live reporting
Alpha Anywhere
Twilio
10.0
Customer surveys
Alpha Anywhere
Twilio
10.0
Customer interaction analytics
Alpha Anywhere
Twilio
10.0

Pros

Alpha Anywhere

  • Mobile application development with true offline capability.
  • Low-code, rapid app development and deployment environment for building native-quality, cross platform web and mobile business applications.
  • Cross platform mobile apps created with HTML5.
  • Back-end database support for pretty much all the most popular SQL backends as well as NoSQL and Rest APIs.
Russ Brown | TrustRadius Reviewer

Twilio

  • Easy implementation. Just a few lines of code.
  • Custom numbers for area codes (we have one in each different city).
  • Cost effective. Very cheap not only for a number (about $1 or so per number per month) but also for sending out automated SMS.
  • Good overview dashboards to see activity, send rates, and deliverability.
  • Number verification (so the text that makes you input a code) something we haven't used but will be adding in in the near future.
Evan Laird | TrustRadius Reviewer

Cons

Alpha Anywhere

  • Whenever I'm asked to criticize Alpha Anywhere, my first comment refers to the documentation. For sure, they've made some improvements, this year, but I still wish it were better. Because I moved from another development package, I really had to start learning from scratch... I've been at it, for years, and I still feel like I have a way to go. The good news is that Alpha has a very active Message Board and there are lots of people who generously give their time to answer questions and help solve problems. There's no "tech support" line to call for help. Alpha DOES offer a paid "mentoring" service, which I used, several times. Unfortunately, my experience with the mentors wasn't as positive as I hoped it would be.
  • Alpha needs to improve its "templates" to make them more modern for users. I've never had a complaint from users, but I'd like my applications to have a newer, flashier look.
  • Alpha advertises itself as "codeless" programming. It is! You can certainly develop an entire application without writing a single line of "code." Unfortunately, that application will be pretty basic. If you're a serious developer, you'll want to learn "javascript" and "XBasic"... it'll come in very handy, as will an understanding about how to create SQL views and queries (and, Stored Procedures), etc.
Phil Samuels | TrustRadius Reviewer

Twilio

  • There is some latency when calling international phone numbers.
  • You are charged for both incoming and outgoing calls so your costs can go up quite quickly depending on usage.
  • VoIP laws come into the picture depending on where you are located. You may need to get your IP whitelisted by your provider to allow VoIP calls within your location if this is the case for you. Would be great if Twilio could assist with this aspect.
Anonymous | TrustRadius Reviewer

Usability

Alpha Anywhere

No score
No answers yet
No answers on this topic

Twilio

Twilio 9.0
Based on 1 answer
It really cannot get much easier. Simply sign in, verify the device and off you go. I have found Authy to be very easy and almost identical across all the devices I use. I am disappointed about the slow update process. Authy could use some updating, but I have not seen it yet.
Anonymous | TrustRadius Reviewer

Support Rating

Alpha Anywhere

No score
No answers yet
No answers on this topic

Twilio

Twilio 7.3
Based on 14 answers
I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Alpha Anywhere

Alpha Anywhere is a more robust, complete and lower cost solution for rapid desktop, web and mobile application cross platform development.
Russ Brown | TrustRadius Reviewer

Twilio

Google Authenticator — There's no contest here, Authy feels like a much better choice. It's much easier to recover from a lost phone, and it's one less Google app on my phone.1Password — This is actually the next product we plan to evaluate; it's more promising for sharing accounts across multiple users.
Jeff Eaton | TrustRadius Reviewer

Return on Investment

Alpha Anywhere

  • Alpha is our sole Development Platform. It has enabled us to contract for some pretty large jobs. AND, we are regularly told, by our customers, that our programs have helped them improve their organizations, workflows and profits.
Phil Samuels | TrustRadius Reviewer

Twilio

  • Our ROI was improved compared to our previous providers. Twilio Voice fees are very reasonable comparing with similar alternatives.
  • We can add easily new phone numbers for as little as US$1 for newcomers and offices, just with the click of a button inside Twilio admin console.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Alpha Anywhere

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Alpha Anywhere Editions & Modules

On-premise Edition
Alpha Anywhere Business$1,499/year
Alpha Anywhere Business Pro$2,499/year
Alpha Anywhere EnterpriseCall Us +1 781.850.46002
Alpha TransForm (no-code component)35/month
  1. Volume Discounts
SaaS Edition
Alpha Anywhere$1,499/year
    Additional Pricing Details
    Questions? Call us: +1 781.229.4500

    Twilio

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Twilio Editions & Modules

    Edition
    Local Calls$0.0131
    Toll-Free Calls$0.0131
    Browser / App Calls$0.0401
    1. Per Minute
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Alpha Anywhere
    9.7
    Twilio
    8.6

    Usability

    Alpha Anywhere
    Twilio
    9.0

    Support Rating

    Alpha Anywhere
    Twilio
    7.3

    Add comparison