Alvaria Quality vs. Mattersight Behavioral Analytics (discontinued)
Alvaria Quality vs. Mattersight Behavioral Analytics (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvaria Quality | N/A | Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement. | N/A | |
Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A |
Alvaria Quality | Mattersight Behavioral Analytics (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alvaria Quality | Mattersight Behavioral Analytics (discontinued) | |
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Top Pros | ||
Top Cons |
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Alvaria Quality | Mattersight Behavioral Analytics (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvaria Quality | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | 7.0 (1 ratings) | 8.8 (39 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (3 ratings) |
Usability | - (0 ratings) | 8.2 (2 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 7.3 (1 ratings) |
Support Rating | - (0 ratings) | 9.1 (1 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 9.1 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Configurability | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
Alvaria Quality | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | Alvaria, Inc (Aspect Software + Noble Systems) | Discontinued Products |
Pros | Alvaria, Inc (Aspect Software + Noble Systems) | Discontinued Products |
Cons | Alvaria, Inc (Aspect Software + Noble Systems) | Discontinued Products |
Likelihood to Renew | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Usability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Reliability and Availability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Performance | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Support Rating | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
In-Person Training | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Online Training | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Implementation Rating | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Alternatives Considered | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Scalability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Return on Investment | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
ScreenShots |