TrustRadius

Alvaria Quality vs. Provana Speech Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Quality
Score 4.4 out of 10
N/A
Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement.N/A
Provana Speech Analytics
Score 10.0 out of 10
N/A
Provana in Naperville offers a suite of products to creditors and collection agencies to ensure smooth business processes and regulatory compliance via automation, with advanced analytics for tracking operational success.N/A
Pricing
Alvaria QualityProvana Speech Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria QualityProvana Speech Analytics
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—We offer custom pricing based on the size and requirement of a company. For more pricing info, you can contact us through our website.
More Pricing Information
Community Pulse
Alvaria QualityProvana Speech Analytics
Top Pros
Top Cons
Best Alternatives
Alvaria QualityProvana Speech Analytics
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.5 out of 10
Clari Copilot
Clari Copilot
Score 9.0 out of 10
Medium-sized Companies
Playvox
Playvox
Score 9.3 out of 10
Clari
Clari
Score 8.1 out of 10
Enterprises
Playvox
Playvox
Score 9.3 out of 10
Clari
Clari
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alvaria QualityProvana Speech Analytics
Likelihood to Recommend
7.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Alvaria QualityProvana Speech Analytics
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
It all depends on the workforce team if they've settled the tool correctly for the company. In a previous experience, the tool was entirely settled with the group balance available, all the segments we need were added and up to date, and we could easily navigate the tool. On the new company though, there is a sentiment of incompletion, the UI slightly evolved over the past 2 years but only for the name and some design. Though the tool itself hasn't really changed and clarity is missing sometimes. We must be used to it to understand it well.
Verified User
Anonymous
Read full review
Provana
Provana is very well suited for our well-being and needs in that all of our company policies can be searched, found, and updated within minutes. It makes it easy to find what you are looking for and navigate the ever-changing landscape of SOPs. I’ve never seen anything that is easier to use and upload your files into.
Verified User
Anonymous
Read full review
Pros
Alvaria, Inc (Aspect Software + Noble Systems)
  • Clarity on the daily tasks, it's easy to know what will be the tasks for the day and for how long it is planned.
  • Many options available, entirely customizable for a better accuracy of the tasks.
  • Very reliable and easy to use, with multiple format views available.
Verified User
Anonymous
Read full review
Provana
  • Organization
  • Cleanliness
  • Policy holding
  • Portability
Verified User
Anonymous
Read full review
Cons
Alvaria, Inc (Aspect Software + Noble Systems)
  • There is a lot of options, probably too many and more than 50% are no use to me.
  • Some views can be very confusing, sticking to the time is best to avoid being confused by any overlapping segment.
  • Lot of options but UI tends to be a bit slow to load and still empty sometimes.
Verified User
Anonymous
Read full review
Provana
  • Sometimes slow to load
  • Maybe more user guidance
  • Needs more color
  • Staff list
Verified User
Anonymous
Read full review
Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Provana
To be honest, I have really never used anything more than Provana. Provana has been the easiest tool that I have ever used. I really enjoy using it and all of my other coworkers and employees understand and know that updating recertifying or changing the policy is as easy as locking onto the website and clicking a few buttons.
Verified User
Anonymous
Read full review
Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Provana
  • Time
  • Money
  • Readiness
  • Expertise
Verified User
Anonymous
Read full review
ScreenShots