What users are saying about

Spiceworks

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Top Rated
172 Ratings
53 Ratings
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Score 8 out of 101

Spiceworks

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Top Rated
172 Ratings
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Score 8.4 out of 101

Add comparison

Likelihood to Recommend

Amazon CloudWatch

It is well suited for organizations already using a number of Amazon services, as most of these will integrate very nicely with CloudWatch. If you have detailed log retention requirements, it's quite nice as well since they make it easy to configure retention and export data to S3. The tooling for metric filters and dashboards are very customizable and sufficient for general monitoring but the UX is not the most friendly. If your organization spends a lot of time on business intelligence and performance tracking, you may want to consider a more targeted 3rd-party service.
Brian Dentino profile photo

Spiceworks

Since Spiceworks is a free solution, it's hard not to recommend it to anyone. It's great for IT pros looking for inventory tracking and management, and also those looking for a help desk ticketing system, which is searchable and makes it easy to recall past tickets and their solutions and see the history of an issue withing your organization. The apps make it really handy to view when you are on-the-go, too. Even if it's not a perfect fit for your needs, since its free, its hard not to find a way to fit it into your needs.
Andrew Shannon profile photo

Feature Rating Comparison

Incident and problem management

Amazon CloudWatch
Spiceworks
7.9
Organize and prioritize service tickets
Amazon CloudWatch
Spiceworks
7.8
Expert directory
Amazon CloudWatch
Spiceworks
7.5
Subscription-based notifications
Amazon CloudWatch
Spiceworks
8.0
ITSM collaboration and documentation
Amazon CloudWatch
Spiceworks
7.5
Ticket creation and submission
Amazon CloudWatch
Spiceworks
8.3
Ticket response
Amazon CloudWatch
Spiceworks
8.5

Self Help Community

Amazon CloudWatch
Spiceworks
9.0
External knowledge base
Amazon CloudWatch
Spiceworks
9.5
Internal knowledge base
Amazon CloudWatch
Spiceworks
8.4

Multi-Channel Help

Amazon CloudWatch
Spiceworks
8.2
Customer portal
Amazon CloudWatch
Spiceworks
8.6
IVR
Amazon CloudWatch
Spiceworks
8.5
Social integration
Amazon CloudWatch
Spiceworks
7.8
Email support
Amazon CloudWatch
Spiceworks
8.7
Help Desk CRM integration
Amazon CloudWatch
Spiceworks
7.4

Pros

  • Integration with other AWS products is CloudWatch's greatest feature. CloudWatch logs and metrics are provided out-of-the-box for ECS, Lambda, Sagemaker, and most other AWS products. Log aggregation and instrumentation are difficult to configure and manage; it is great to defer that work to AWS.
  • Configuring log retention policies is simple with AWS. If your business is required to retain logs for years, being able to automatically move old logs to S3 IA or Glacier with a few clicks is convenient.
  • Configuring alerts from metrics is simple, and it is easy to integrate alerts with PagerDuty or email.
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  • Help Desk Ticketing software. For a small company to keep track of all their issues.
  • You can choose between cloud or on premis.
  • You can use the dashboard and reporting to get metrics to justify your IT spend!
  • No cost solution. Doesn't add to your budget.
Andrew Murphy profile photo

Cons

  • Amazon-only
  • cumbersome compared to other solutions
  • not 100% customizable.
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  • Scans are very slow.
  • Huge learning curve
  • 3rd party integration is not really well documented, meaning that it can take a while to find what you need to set something new up.
Michael Timms profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Spiceworks10.0
Based on 24 answers
Even if not being used as the main system, it works as a great backup to any other inventory program you may currently have in place. You know, because it's free. And awesome. Frawesome.
Tyler Dickinson profile photo

Usability

No score
No answers yet
No answers on this topic
Spiceworks8.0
Based on 5 answers
What's not to like? Does a great job and you can't beat the price.
Patrick Yeager profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Spiceworks10.0
Based on 3 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Patrick Yeager profile photo

Support

No score
No answers yet
No answers on this topic
Spiceworks9.9
Based on 7 answers
They have always been very good to me. Issues are resolved quickly, sometimes even without me reporting through official channels
Jennifer Metcalf profile photo

Implementation

No score
No answers yet
No answers on this topic
Spiceworks8.0
Based on 5 answers
Minimum system requirements for the Spiceworks server will work for small networks, but larger networks with thousands of devices will need a much faster host computer for Spiceworks.
Chris Johnson profile photo

Alternatives Considered

Amazon CloudWatch stacks up against the competition pretty well. I personally like more customizable tools like Sensu and Graphite/Grafana to alert and visualize data but there are some pieces of infrastructure and some data points you just can't get without using Amazon CloudWatch. I usually use a hybrid of tools
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Based on pervious experience with different solutions we were reviewing BMC Track-It, ManageEngine ServiceDesk Plus and a few less common solutions. We were comparing needed functionality vs deployment process vs price.Spiceworks won based on two of three points.
Valery Mezentsau profile photo

Return on Investment

  • Cheap
  • Part of AWS/Cloudformation/Terraform already.
No photo available
  • ROI is great as I use free tools.
  • It has helped keep better inventory tracking.
  • No negative.
No photo available

Pricing Details

Amazon CloudWatch

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Spiceworks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details