What users are saying about
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71 Ratings
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Top Rated
188 Ratings

Amazon CloudWatch

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71 Ratings
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Score 8.5 out of 101

Spiceworks

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Top Rated
188 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

Amazon CloudWatch

It's well suited where you rely on cloud services to run mission critical applications. I think it'd be less suitable in a scenario where the information you store on your servers is what your customers expect you to manage directly.
No photo available

Spiceworks

Spiceworks is just a suited well to the startup that has a very small budget to the Information Technology Juggernaut that has a multi-billion dollar budget. It is not suited for an IT department that is not used to doing some troubleshooting on enterprise level software. Spiceworks can probably do what you need, but it might take you a while to set it up.
Michael Timms profile photo

Feature Rating Comparison

Incident and problem management

Amazon CloudWatch
Spiceworks
8.2
Organize and prioritize service tickets
Amazon CloudWatch
Spiceworks
7.9
Expert directory
Amazon CloudWatch
Spiceworks
7.7
Subscription-based notifications
Amazon CloudWatch
Spiceworks
8.2
ITSM collaboration and documentation
Amazon CloudWatch
Spiceworks
7.6
Ticket creation and submission
Amazon CloudWatch
Spiceworks
8.7
Ticket response
Amazon CloudWatch
Spiceworks
8.9

Self Help Community

Amazon CloudWatch
Spiceworks
8.4
External knowledge base
Amazon CloudWatch
Spiceworks
9.0
Internal knowledge base
Amazon CloudWatch
Spiceworks
7.9

Multi-Channel Help

Amazon CloudWatch
Spiceworks
8.3
Customer portal
Amazon CloudWatch
Spiceworks
8.5
IVR
Amazon CloudWatch
Spiceworks
8.9
Social integration
Amazon CloudWatch
Spiceworks
7.7
Email support
Amazon CloudWatch
Spiceworks
8.9
Help Desk CRM integration
Amazon CloudWatch
Spiceworks
7.6

Pros

Amazon CloudWatch

  • Real-time monitoring.
  • Unhealthy resources reports and alerts.
  • Clear dashboard.
No photo available

Spiceworks

  • Actively monitors all of the devices on your network.
  • Excellent for software inventory
  • Outstanding for hardware inventory
  • Price. For the low, low cost of zero you get an amazing quality tool
  • 3rd party integration
Michael Timms profile photo

Cons

Amazon CloudWatch

  • Presently the application expects scripting experience in order to configure individual scripts for handling performance monitoring and alerts.
  • The documentation is not at par for an enterprise offering and hence it makes the learning curve even steeper.
No photo available

Spiceworks

  • Scans are very slow.
  • Huge learning curve
  • 3rd party integration is not really well documented, meaning that it can take a while to find what you need to set something new up.
Michael Timms profile photo

Likelihood to Renew

Amazon CloudWatch

No score
No answers yet
No answers on this topic

Spiceworks

Spiceworks 7.0
Based on 26 answers
Even if not being used as the main system, it works as a great backup to any other inventory program you may currently have in place. You know, because it's free. And awesome. Frawesome.
Tyler Dickinson profile photo

Usability

Amazon CloudWatch

No score
No answers yet
No answers on this topic

Spiceworks

Spiceworks 8.0
Based on 5 answers
It requires a bit of exploration and playing, but once learned it is quite robust.
No photo available

Reliability and Availability

Amazon CloudWatch

No score
No answers yet
No answers on this topic

Spiceworks

Spiceworks 10.0
Based on 3 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Patrick Yeager profile photo

Support

Amazon CloudWatch

No score
No answers yet
No answers on this topic

Spiceworks

Spiceworks 9.9
Based on 7 answers
Spiceworks has always stood up to what it says it will do. I never had an issue and always have tools I need right at my fingertips. I would recommend this product to anyone in IT that is looking to have a central place of data of the devices on their network
Brian Knott profile photo

Implementation

Amazon CloudWatch

No score
No answers yet
No answers on this topic

Spiceworks

Spiceworks 8.0
Based on 5 answers
Minimum system requirements for the Spiceworks server will work for small networks, but larger networks with thousands of devices will need a much faster host computer for Spiceworks.
Chris Johnson profile photo

Alternatives Considered

Amazon CloudWatch

CloudWatch is a good competitor to New Relic, Dynatrace and Nagios, as it is already baked into AWS and requires no setup unlike its competitors. CloudWatch doesn't do application performance monitoring which New Relic and Dynatrace can provide, which basically gives you an additional layer of metrics on how the application is performing in addition to what the underlying hardware is doing. The trade-off is cost. CloudWatch is much cheaper than both options.
No photo available

Spiceworks

Out of the software that I have listed above, Spiceworks was selected over the others solely based on price. That does not mean that Spiceworks is less effective, it is just that the others have different features, but you pay for those features. Purely as asset management, Spiceworks is excellent, and it suits my needs.
Michael Timms profile photo

Return on Investment

Amazon CloudWatch

  • CloudWatch is liked by the IT guys, in that it makes their job easier. Whether that actually is a positive ROI is debatable. It doesn't seem like it.
  • CloudWatch could have a positive ROI in the sense that IT professionals consider it an integral tool to streamline their management of IT resources.
  • Cloud is not a positive ROI in the sense that it doesn't appear to have saved any money on the personnel or software side.
Thomas Young profile photo

Spiceworks

  • FREE, so the only investment was the time it takes to install and configure, which can be done in an afternoon.
  • Spiceworks Help Desk has greatly reduced the time it takes to address and solve users' problems, and to keep a record of all help desk activities.
  • Network/PC/Hardware/Software Inventory used to be very time consuming and was often inaccurate. Spiceworks does inventory for you, so it's always accurate and up-to-date.
  • Spiceworks will notify me when one of my network resources stops responding to pings, which allows me to quickly address problems before they can have a negative impact on our business.
Chris Johnson profile photo

Pricing Details

Amazon CloudWatch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Spiceworks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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