What users are saying about

Spiceworks

Top Rated
168 Ratings

Amazon CloudWatch

43 Ratings
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Score 7.9 out of 101

Spiceworks

Top Rated
168 Ratings
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Score 8.5 out of 101

Add comparison

Likelihood to Recommend

Amazon CloudWatch

It is well suited for organizations already using a number of Amazon services, as most of these will integrate very nicely with CloudWatch. If you have detailed log retention requirements, it's quite nice as well since they make it easy to configure retention and export data to S3. The tooling for metric filters and dashboards are very customizable and sufficient for general monitoring but the UX is not the most friendly. If your organization spends a lot of time on business intelligence and performance tracking, you may want to consider a more targeted 3rd-party service.
Brian Dentino profile photo

Spiceworks

This is a great product in almost any work environment. The only place that may be problematic is if you have a lot of remote users using Mac laptops, since the remote agent is a Windows only product. The agentless network scanning, however, will scan Mac, Windows, and Linux machines as well as non-computer items like routers, managed switches, and network printers. For free. The help desk system is just as good as others that cost hundreds or thousands of dollars more. And the Spiceworks Community support, whether you use the product or not, is a tremendous resource for anyone in IT.
Tyler Dickinson profile photo

Feature Rating Comparison

Incident and problem management

Amazon CloudWatch
Spiceworks
8.1
Organize and prioritize service tickets
Amazon CloudWatch
Spiceworks
7.8
Expert directory
Amazon CloudWatch
Spiceworks
8.7
Subscription-based notifications
Amazon CloudWatch
Spiceworks
8.2
ITSM collaboration and documentation
Amazon CloudWatch
Spiceworks
8.0
Ticket creation and submission
Amazon CloudWatch
Spiceworks
7.9
Ticket response
Amazon CloudWatch
Spiceworks
7.8

Self Help Community

Amazon CloudWatch
Spiceworks
9.4
External knowledge base
Amazon CloudWatch
Spiceworks
9.7
Internal knowledge base
Amazon CloudWatch
Spiceworks
9.2

Multi-Channel Help

Amazon CloudWatch
Spiceworks
8.8
Customer portal
Amazon CloudWatch
Spiceworks
9.6
IVR
Amazon CloudWatch
Spiceworks
8.4
Social integration
Amazon CloudWatch
Spiceworks
9.2
Email support
Amazon CloudWatch
Spiceworks
8.9
Help Desk CRM integration
Amazon CloudWatch
Spiceworks
8.1

Pros

  • The ability to create dashboards off of metrics
  • Setting alarms when things go wrong so we get alerts
  • Its integrations with other AWS products.
No photo available
  • Agentless scanning provides complete system details, including things like license keys for Microsoft software and toner levels on printers.
  • A full-featured help desk system, rivaling some the best paid solutions.
  • The ability to manage Active Directory users.
  • A purchase tracking system. See where all your money is going and who the big spenders are.
Tyler Dickinson profile photo

Cons

  • The interface is clunky.
  • The context sensitive help could be written more clearly.
  • I wish there were more options for arranging the dashboard interface to my specific needs.
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  • The networking feature needs to be more automated.
  • The graphical network diagram needs to be more flexible and easy to segment.
  • It needs to offer more features to monitor new devices that get plugged into the network on a live and or daily basis.
Barry Watts profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Spiceworks10.0
Based on 24 answers
Spiceworks does what I have not seen any other system do. It consolidates many excellent features into one dashboard. We no longer have to mange 4 or 5 different services. Our Spiceworks install has us covered both from computer management as well as from a help desk ticketing system standpoint. I'd give it a 10 because it meets our needs and it has surpassed our expectations
Tim Catania profile photo

Usability

No score
No answers yet
No answers on this topic
Spiceworks8.0
Based on 5 answers
It requires a bit of exploration and playing, but once learned it is quite robust.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Spiceworks10.0
Based on 3 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Patrick Yeager profile photo

Support

No score
No answers yet
No answers on this topic
Spiceworks9.9
Based on 7 answers
Never had a question or issue go unresolved or unaddressed.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Spiceworks8.0
Based on 5 answers
The fact that it cannot use Microsoft SQL for its db, but instead it self-installs it own little SQL lite. This makes it difficult for us to use it with our primary reporting server/service.
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Alternatives Considered

Amazon CloudWatch stacks up against the competition pretty well. I personally like more customizable tools like Sensu and Graphite/Grafana to alert and visualize data but there are some pieces of infrastructure and some data points you just can't get without using Amazon CloudWatch. I usually use a hybrid of tools
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At first I was drawn to the fact that this was a free tool, but in time I began exploring functions that I had not originally considered useful or critical. Coming for a diverse background, I have used a number of ticketing tools, but Spiceworks covers all your basics well, as well as providing the end user with plug ins to expand it's functionality to an impressive extent.
Demitri Pevzner profile photo

Return on Investment

  • Very positive ROI, we are able to pre-empt production issues via alerting
  • CloudWatch is low cost and allows us to get enterprise level monitoring
  • CloudWatch allows us to get visibility into all of our workloads and see how traffic is increasing or decreasing and make product level decisions
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  • Spiceworks has boosted our trouble tracking dramatically. We no longer operate out of an email box for technology issues. It's a huge improvement.
  • Spiceworks allows us monitor some systems for down time and space issues. The alerts are awesome in the crazy day-to-day work environment.
  • Our users are happy with our ticketing system. It's important that we have a quick and easy way to report problems and Spiceworks is the perfect solution for this.
Tim Catania profile photo

Pricing Details

Amazon CloudWatch

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Spiceworks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details