Amazon Connect vs. LivePerson CTI Platform (Tenfold)
Amazon Connect vs. LivePerson CTI Platform (Tenfold)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
LivePerson CTI Platform (Tenfold) | N/A | Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
Amazon Connect | LivePerson CTI Platform (Tenfold) | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Amazon Connect | LivePerson CTI Platform (Tenfold) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | LivePerson CTI Platform (Tenfold) | |
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Likelihood to Recommend | 7.2 (4 ratings) | 9.0 (64 ratings) |
Amazon Connect | LivePerson CTI Platform (Tenfold) | |
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Likelihood to Recommend | Amazon AWS | LivePerson |
Pros | Amazon AWS | LivePerson |
Cons | Amazon AWS | LivePerson |
Alternatives Considered | Amazon AWS | LivePerson |
Return on Investment | Amazon AWS | LivePerson |
ScreenShots | LivePerson CTI Platform (Tenfold) Screenshots |