What users are saying about
25 Ratings
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Score 7.5 out of 100
7 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Amazon QuickSight

I'm likely to recommend it because it would become so native if other cloud services are based on AWS infrastructure, like our current setup. It is very seamlessly integrated with other services to feed in data for the visualization. In addition, supporting a reasonably large number of users concurrently is not an issue and should be able to scale horizontally as needed.
Anonymous | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Amazon QuickSight
5.5
Zendesk Explore
7.9
Pixel Perfect reports
Amazon QuickSight
6.5
Zendesk Explore
Customizable dashboards
Amazon QuickSight
4.5
Zendesk Explore
8.7
Report Formatting Templates
Amazon QuickSight
5.4
Zendesk Explore
7.0

Ad-hoc Reporting

Amazon QuickSight
5.7
Zendesk Explore
8.2
Drill-down analysis
Amazon QuickSight
6.2
Zendesk Explore
8.6
Formatting capabilities
Amazon QuickSight
5.3
Zendesk Explore
7.3
Integration with R or other statistical packages
Amazon QuickSight
4.3
Zendesk Explore
9.0
Report sharing and collaboration
Amazon QuickSight
6.9
Zendesk Explore
7.9

Report Output and Scheduling

Amazon QuickSight
5.8
Zendesk Explore
6.1
Publish to Web
Amazon QuickSight
6.5
Zendesk Explore
6.8
Publish to PDF
Amazon QuickSight
5.9
Zendesk Explore
6.8
Report Versioning
Amazon QuickSight
4.7
Zendesk Explore
4.0
Report Delivery Scheduling
Amazon QuickSight
6.1
Zendesk Explore
7.0
Delivery to Remote Servers
Amazon QuickSight
5.8
Zendesk Explore

Data Discovery and Visualization

Amazon QuickSight
5.4
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
Amazon QuickSight
6.3
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
Amazon QuickSight
6.7
Zendesk Explore
10.0
Predictive Analytics
Amazon QuickSight
3.3
Zendesk Explore

Access Control and Security

Amazon QuickSight
7.3
Zendesk Explore
9.3
Multi-User Support (named login)
Amazon QuickSight
6.9
Zendesk Explore
10.0
Role-Based Security Model
Amazon QuickSight
6.9
Zendesk Explore
9.1
Multiple Access Permission Levels (Create, Read, Delete)
Amazon QuickSight
7.2
Zendesk Explore
9.0
Single Sign-On (SSO)
Amazon QuickSight
8.0
Zendesk Explore
9.0

Mobile Capabilities

Amazon QuickSight
3.8
Zendesk Explore
8.0
Responsive Design for Web Access
Amazon QuickSight
4.0
Zendesk Explore
Dedicated iOS Application
Amazon QuickSight
3.3
Zendesk Explore
Dedicated Android Application
Amazon QuickSight
3.9
Zendesk Explore
Dashboard / Report / Visualization Interactivity on Mobile
Amazon QuickSight
4.3
Zendesk Explore
8.0

Application Program Interfaces (APIs) / Embedding

Amazon QuickSight
5.0
Zendesk Explore
REST API
Amazon QuickSight
5.5
Zendesk Explore
Javascript API
Amazon QuickSight
5.8
Zendesk Explore
iFrames
Amazon QuickSight
5.1
Zendesk Explore
Java API
Amazon QuickSight
5.5
Zendesk Explore
Themeable User Interface (UI)
Amazon QuickSight
4.4
Zendesk Explore
Customizable Platform (Open Source)
Amazon QuickSight
3.6
Zendesk Explore

Pros

Amazon QuickSight

  • Lightweight and serverless BI tool that can be used for niche dashboards.
  • Its integration into other AWS Services is one of its most appealing features.
  • The low monthly cost is another benefit.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

Amazon QuickSight

  • One of the primary challenges I've had with Amazon QuickSight so far is that some of the reports I want to build use data from different data sets. Instead of being able to put all of the information I want to see into one report.
  • Some of our Amazon QuickSight reports only update every 24 hours. It would be great to see that data in real-time.
  • I would remove the various time zones from Amazon QuickSight and only use the time zone we are in.
Megan Sullivan | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Alternatives Considered

Amazon QuickSight

In our case, we are storing our large amount of data in the cloud so using QuickSight adds up to the performance of the reporting. We are using it as a secondary reporting tool so that a business user can generate their own report. We are using Tableau as our primary reporting tool.
Anonymous | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Pricing Details

Amazon QuickSight

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon QuickSight Editions & Modules

Edition
Authors$24.001
Readers$5.001
  1. Per Month
Additional Pricing Details

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Explore Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon QuickSight
6.9
Zendesk Explore
7.9

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