TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Answerbase

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights,…

    $49

    per month

    Stack Overflow for Teams

    Score8.3 out of 10
    N/AStack Overflow for Teams is a team knowledge management and Q & A platform for development billed per teammate, featuring roles and permissions, and integrations with popularly used collaboration tools.

    $7

    per month per teammate (up to 250 teammates)

    Pricing
    AnswerbaseStack Overflow for Teams
    Editions & Modules
    Basic
    $49
    per month
    Professional
    $149
    per month
    Business
    $399
    per month
    Enterprise
    Quote
    per year
    Basic
    $7
    per month per teammate (up to 250 teammates)
    Business
    $14
    per month per teammate (unlimited)
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    AnswerbaseStack Overflow for Teams
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAnswerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation.Discount available for annual pricing.
    More Pricing Information
    Community Pulse
    AnswerbaseStack Overflow for Teams
    Considered Both Products
    Lumin Creative
    No answer on this topic
    Stack Overflow
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    90%
    Would buy again
    9 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    No answers on this topic
    90%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    71%
    Implementation went as expected
    5 Answers
    Best Alternatives
    AnswerbaseStack Overflow for Teams
    Small Businesses
    Slite
    Score5.8 out of 10
    Slite
    Score5.8 out of 10
    Medium-sized Companies
    Bloomfire
    Score8.4 out of 10
    Bloomfire
    Score8.4 out of 10
    Enterprises
    Bloomfire
    Score8.4 out of 10
    Bloomfire
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AnswerbaseStack Overflow for Teams
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.0
    (10 ratings)
    User Testimonials
    AnswerbaseStack Overflow for Teams
    Likelihood to Recommend
    Lumin Creative
    We implemented a Q&A board since we felt this would be the best way to create high quality content for our team when discussing the next sales strategy process. Really aids customers who have purchased a product from our company to navigate any problems they experience as they can seamlessly check the community question board Increases networking opportunities
    Incentivized
    Read full review
    Stack Overflow
    In my opinion, Stack Overflow for Teams is well suited for an organization that is on a hiring spree for the engineering teams. The reason for it is because instead of catering to doubts of new joinees individually, they can be asked to refer to the Stack Overflow and hence will save a lot of time for both new joiners as well as the existing employees.
    Incentivized
    Read full review
    Pros
    Lumin Creative
    • Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea
    • Browse existing community pages to see if your question has been answered
    • Allows you to share relevant documents with specific staff
    • Excellent customer service support team that are always on hand to help
    Incentivized
    Read full review
    Stack Overflow
    • Sharing technical solutions to problems we encounter in our internal development environment.
    • Sharing best practices we find in external resources.
    • Discussions on design patterns and conventions we can use in our projects.
    Incentivized
    Read full review
    Cons
    Lumin Creative
    • Onboarding checklist would be a great addition as setting up can be complicated
    Incentivized
    Read full review
    Stack Overflow
    • I would recommend an increased engineering focus on the Microsoft Teams integration.
    • It would be nice to make more medals.
    • Easier ways to earn points.
    Incentivized
    Read full review
    Alternatives Considered
    Lumin Creative
    Just from a personal viewpoint, I feel that the ease of use with Answerbase is amazing and with first class customer service support team, that could not be more friendlier and helpful. The decision was easy and they designed specific requirements that met our needs. It has really complemented our workforce and saved time.
    Incentivized
    Read full review
    Stack Overflow
    It's easier to use Stack Overflow for Teams Q&A to maintain our knowledge base over time, over the Confluence wikis that we also maintain. You don't need to bother about folders, filenames, templates - just ask a question and answer it or get it answered. It feels less formal, so developers feel more free to add content.
    Incentivized
    Read full review
    Return on Investment
    Lumin Creative
    • Increased collaboration in the workplace
    • Saved time on staff asking the same questions
    • Provides customers a 'live' community to liaise with
    Incentivized
    Read full review
    Stack Overflow
    • It makes the search for answers more efficient, so devs can focus in more important things.
    • Knowledge is not lost, even if people leave the company.
    Incentivized
    Read full review
    ScreenShots

    Answerbase Screenshots

    Screenshot of Each customer has access to an Admin Site where they can access the tools they need to effectively manage all of your content, users and access.Screenshot of The public interface comes with a standard template. Customers are encouraged to customize the look and feel, so that it is accomplishes their goals and accurately reflects their brand.Screenshot of Each admin and moderator has access to a “My Work” area where they can see their content assignments.Screenshot of Admins and moderators have advanced tools for moderation to control each piece of content from one area.Screenshot of Admins can have full control over customization to accomplish any look and feel they want.Screenshot of Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.