Answerbase vs. Tettra

Tettra

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Answerbase	Score 8.0 out of 10	Mid-Size Companies (51-1,000 employees)	Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights,…	$49 per month
Tettra	Score 10.0 out of 10	Small Businesses (1-50 employees)	Tettra helps teams that use Slack organize and share important knowledge in one central, searchable, manageable place.	N/A

Pricing

Answerbase

Tettra

Editions & Modules

Basic: $49
per month
Professional: $149
per month
Business: $399
per month
Enterprise: Quote
per year

No answers on this topic

Offerings

Pricing Offerings
Answerbase	Tettra
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation.

Active users are people who sign up for Tettra with their Slack account

More Pricing Information

Community Pulse
	Answerbase	Tettra
Considered Both Products	Answerbase NB Nathan Brown Sales Manager Chose Answerbase Just from a personal viewpoint, I feel that the ease of use with Answerbase is amazing and with first class customer service support team, that could not be more friendlier and helpful. The decision was easy and they designed specific requirements that met our needs. It has … Incentivized Helpful?	Tettra Verified User Anonymous Chose Tettra Although most of the tools listed above are not dedicated wikis, they do offer that feature. I like that Tettra is dedicated to the wiki space, so that allows them more time to flesh out the features for that space. Incentivized Helpful? Verified User Anonymous Chose Tettra Both products are comparable. our company allows a certain number of similar products, so we use both for different teams. Incentivized Helpful? Verified User Anonymous Chose Tettra Tettra provides an easy interface, but feels limited in its feauture set. When I need to incorporate more granular permissions or live collaboration I use google drive. Incentivized Helpful?

Best Alternatives
	Answerbase	Tettra
Small Businesses	Front Score 9.2 out of 10	Front Score 9.2 out of 10
Medium-sized Companies	RWS Tridion Sites Score 9.0 out of 10	RWS Tridion Sites Score 9.0 out of 10
Enterprises	RWS Tridion Sites Score 9.0 out of 10	RWS Tridion Sites Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Answerbase	Tettra
Likelihood to Recommend	10.0 (0 ratings)	8.0 (0 ratings)
Support Rating	- (0 ratings)	8.0 (0 ratings)

User Testimonials
	Answerbase	Tettra
Likelihood to Recommend	We implemented a Q&A board since we felt this would be the best way to create high quality content for our team when discussing the next sales strategy process. Really aids customers who have purchased a product from our company to navigate any problems they experience as they can seamlessly check the community question board Increases networking opportunities Incentivized NB Nathan Brown Sales Manager Read full review	Tettra is well suited as a repository for company information but can get cluttered quickly if used more broadly and dynamically. It is helpful for documents with wide permissions, and for disseminating information that’s owned by specific people. Incentivized Verified User Anonymous Read full review
Pros	Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea Browse existing community pages to see if your question has been answered Allows you to share relevant documents with specific staff Excellent customer service support team that are always on hand to help Incentivized NB Nathan Brown Sales Manager Read full review	Easy to use. Easy to set-up. The free version has basic integration options. For the paid plans nice extra features (ie API). Incentivized Verified User Anonymous Read full review
Cons	Onboarding checklist would be a great addition as setting up can be complicated Incentivized NB Nathan Brown Sales Manager Read full review	There aren’t enough shiny features to differentiate from Google docs Limited to Slack authentication There is limited live collaboration functionality Incentivized Verified User Anonymous Read full review
Support Rating	No answers on this topic	I base the rating on the online availability of the help system. The product is quite intuitive but the questions I did have were answered on the online help. That is always better than having to contact support as then you have to wait longer than just a search on the website. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Just from a personal viewpoint, I feel that the ease of use with Answerbase is amazing and with first class customer service support team, that could not be more friendlier and helpful. The decision was easy and they designed specific requirements that met our needs. It has really complemented our workforce and saved time. Incentivized NB Nathan Brown Sales Manager Read full review	Both products are comparable. our company allows a certain number of similar products, so we use both for different teams. Incentivized Verified User Anonymous Read full review
Return on Investment	Increased collaboration in the workplace Saved time on staff asking the same questions Provides customers a 'live' community to liaise with Incentivized NB Nathan Brown Sales Manager Read full review	Easier to find information Meets you on the platforms you already use - ie Slack and Google. Incentivized Verified User Anonymous Read full review
ScreenShots	Answerbase Screenshots