What users are saying about

AnswerDash

5 Ratings

AnswerDash

5 Ratings
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Score 7.2 out of 101

Quadient Inspire

4 Ratings
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Score 9.1 out of 101

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Likelihood to Recommend

AnswerDash

It is very useful if a customer isn't quite sure what they want, and prefer not to speak to a member of our sales team directly. It is less useful for our experienced knowledgeable customers.
Brooke Schell profile photo

Quadient Inspire

It is well suited for any mail merge you need to do. It is a one stop shop and it does more than you could imagine. You can have multiple data files and multiple artworks/documents. Inspire enables you to source your data, mailsort it and then pull the correct artwork through using conditions for the correct data record, this enables you to do complex mailmerges where before, say in MS Word, you'd have to do everything separately.
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Pros

  • Importing our existing frequently asked questions and question and answer pages to the AnswerDash platform is absolutely effortless.
  • The feature within AnswerDash 2 intuitively learns and forecast questions for each individual customer is remarkably accurate.
  • Our customer experience satisfaction is at an all-time high and is contributing to an increase in sales.
Brooke Schell profile photo
  • It keeps the graphic quality and colors of the supplied PDFs. Other software we have used to personalise PDFs has reduced the DPI and even changed the colors. Inspire is great at keeping everything as it should be.
  • The imposition tools within Inspire give a vast range of getting the most out of your printers for the least cost. You can easily arrange documents 2 up or 4 up on SRA3 sheets for printing, cutting and stacking.
  • The TextinRect tool is extremely useful for pulling information off a Digital Document allowing you to manipulate it in many ways.
  • The little know MinMax Generator module is useful for seeing if all your text fits within a flow, if not the 'First Fitting Auto' feature enables you to shrink text automatically if it doesn't quite fit.
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Cons

  • The price is on the high end. We use a good part of our web growth budget on just AnswerDash.
  • I really have no other complaints. Although expensive, it's worth every penny.
  • We have had 0% negative feedback from our customers regarding AnswerDash.
Brooke Schell profile photo
  • I'd like to see more help in the way of scripting. The language is unique to Quadient Inspire so it can be a bit daunting, even coming from a programming background, to know the correct syntax.
  • The ability to use TextinRect with UNC paths as we have multiple licences for production so we can run more than one 'Production' at a time but this doesn't seem to work on the server with UNC paths.
  • I find inserting tables somewhat troublesome, I've also found that if you copy a table and paste it to another page in your layout module, although it makes a new table in the Table tab, if you change the contents of your new table, it also changes the contents of the table you copied.
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Alternatives Considered

AnswerDash is the first of its kind that we as a company have had the pleasure of implementing.
Brooke Schell profile photo
Quadient Inspire is a lot more user friendly and faster.
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Return on Investment

  • It has freed up a great amount of time for our sales team.
  • The sales team is able to focus on acquiring new clientele resulting in greater sales numbers company-wide.
  • The sales team can also make a greater number of repeat up-sells and add-on sales when the customers don't feel like they are being taken advantage of.
Brooke Schell profile photo
  • Since purchasing Inspire we have won many business opportunities as it enables us to create documents we couldn't do before, for example: Council Tax Bills.
  • It is a lot faster at processing than our previous software. We had one job we had to extract addresses from, it was 56,000 records from a 5.5million line text file. Our previous software took 26 hours to pull out the addresses, Quadient Inspire took 43 seconds!
  • We are able to automate processes through Inspire via CLI batch files, where a job would normally take 30 minutes to set up and process, a bit of time spent on the workflow and automation script means we can just double click a batch file for repeat jobs and the print file is created in seconds.
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Pricing Details

AnswerDash

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Quadient Inspire

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0*
1.  0
Additional Pricing Details
The solution is highly modular. Pricing may differ a lot depending on usage and configuration.