Apache Guacamole vs. Lumen Next-Generation SIP Voice Services

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apache Guacamole
Score 9.5 out of 10
N/A
Apache Guacamole is a clientless remote desktop gateway. Once installed on a server, all that is needed to access remote desktops is a web browser. Apache Guacamole is free and open source software. It is licensed under the Apache License, Version 2.0, and is maintained by a community of developers that use Guacamole to access their own development environments.N/A
Lumen Next-Generation SIP Voice Services
Score 7.7 out of 10
N/A
Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges. • Enterprise Long Distance • Enterprise Managed Messaging Service • Enterprise Toll Free • International Toll-Free Service (ITFS) •…N/A
Pricing
Apache GuacamoleLumen Next-Generation SIP Voice Services
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Apache GuacamoleLumen Next-Generation SIP Voice Services
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Apache GuacamoleLumen Next-Generation SIP Voice Services
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Apache Guacamole
8.7
2 Ratings
6% above category average
Lumen Next-Generation SIP Voice Services
-
Ratings
Screen sharing9.52 Ratings00 Ratings
File transfer9.12 Ratings00 Ratings
Access to sleeping/powered-off computers9.12 Ratings00 Ratings
Over-the-Internet remote session10.02 Ratings00 Ratings
Initiate remote control from mobile7.02 Ratings00 Ratings
Remote management of servers & workstations9.52 Ratings00 Ratings
Centralized management dashboard8.01 Ratings00 Ratings
Session record8.01 Ratings00 Ratings
Monitoring and Alerts7.01 Ratings00 Ratings
Multi-platform remote control9.52 Ratings00 Ratings
Best Alternatives
Apache GuacamoleLumen Next-Generation SIP Voice Services
Small Businesses
Getscreen.me
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Score 9.8 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.3 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.1 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Apache GuacamoleLumen Next-Generation SIP Voice Services
Likelihood to Recommend
8.6
(2 ratings)
7.3
(7 ratings)
Likelihood to Renew
8.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Apache GuacamoleLumen Next-Generation SIP Voice Services
Likelihood to Recommend
Apache
Limitations are only the effort you want to have to configure it (correctly).
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Lumen Technologies (formerly CenturyLink)
CenturyLink SIP is an acceptable solution if you have an on-prem PBX (ShoreTel, Mitel, etc) that accepts SIP. I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP.
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Pros
Apache
  • Remote connect to Linux OS
  • Remote connect to Windows OS
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Lumen Technologies (formerly CenturyLink)
  • Reliable service
  • Supports wide range of key features
  • They do have high levels of support where you can receive real answers
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Cons
Apache
  • We have experienced some stability problems (mostly Tomcat related).
  • The interface could be a little more user-friendly.
  • Certain keyboard shortcuts used by Guacamole GUI are impossible to use in the Firefox browser in out-of-the-box configuration.
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Lumen Technologies (formerly CenturyLink)
  • Lumen-Centurylink has suffered from many noticeable outages in the last few years - this is a blow to their reputation that they still have to recover from.
  • Lumen-CenturyLink does not peer well enough with OTHER carriers - they depend on their own network to give you SIP, which means less true redundancy.
  • Lumen-CenturyLink needs a better customer portal/interface to handle failover, see the real-time status, etc.
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Usability
Apache
it's easy
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Lumen Technologies (formerly CenturyLink)
No answers on this topic
Support Rating
Apache
No answers on this topic
Lumen Technologies (formerly CenturyLink)
SIP service support is definitely improving. A few years ago I would have rated them a 2. Now a 7. But, Lumen still needs a better portal experience to report and see a real-time status. Also to manage SIP failover functions in a WYSIWIG/GUI interface. When Lumen's network breaks in a larger outage, there are long hold times and support is not good.
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Implementation Rating
Apache
It's easy and free of use, therefore perfect for quick implementations when needed.
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Lumen Technologies (formerly CenturyLink)
No answers on this topic
Alternatives Considered
Apache
We have successfully used noVNC for remote access.
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Lumen Technologies (formerly CenturyLink)
CenturyLink [Enterprise Voice SIP] was the incumbent, so switching providers, particularly for our HQ was an overwhelming task for our small team. We did migrate from the legacy CenturyLink voice product EIPT to the new Voice Complete solution as well as upgrade our US and UK circuits along with a hardware upgrade of the managed PE routers in each location. We also decided to implement RingCentral in one of our very small international branches but the lack of features is problematic. We still have T1 service in our other international branches but are looking to go full cloud SaaS PBX there, likely through Microsoft Teams, which we already use for messaging. There are some complexities, as we can't port our numbers directly yet and need to set up an additional CUBE router for SIP. Eventually we hope to get to fully SaaS via Teams.
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Return on Investment
Apache
  • The software is 100% open source and free, however, we are not currently utilizing it due to stability problems we have experienced.
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Lumen Technologies (formerly CenturyLink)
  • Faster learning
  • Increased numbers of calls
  • Organization of calls
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ScreenShots