Likelihood to Recommend As I use this for only my area, it is very well suited to what I need it to do. Apica Synthetic monitors two different web applications in a time interval that is easily customizable for uptime and latency. These are critical indicators for a cloud-based point-of-sale system. We need solid uptime and limited latency across the enterprise.
Read full review AppOptics is good for small to medium-sized organizations with less than 150 servers or less than 40 services to monitor. It performs well for this use case where people need to get an overview of application performance, and 95%ile data is okay. Somewhere every data point and every record is critical; it should be avoided.
Read full review Pros Auto alerts trigger if any issue is identified Graphical representation of the health of applications Good product support from the team Read full review Request tracing with code profiling. Automated alerting on latency and response codes for each API. Low resource overhead while collecting data from our application servers. Highly performant dashboard that enables us to make progress rapidly. Very resilient. We have not seen a downtime in their service in the entire year that we have used them. Identify database and cache requests that are taking longer than expected Read full review Cons It's very clunky. Infrastructure is large and very difficult to upgrade. SaaS and On-premise versions are different. There is an LDAP integration but users can only be assigned to one group (i.e. department). If you are in 2 departments, you need 2 separate logins. Update: they now offer federated logins It filled a gap in monitoring for us, but we're looking to move on. Read full review The only thing that I would add is the possibility to display every single query our servers receive to eventually analyze them and query through them. We could also generate nice visualizations from that. Right now I believe we can only see averages. Read full review Likelihood to Renew We trust the results that Apica Synthetic has achieved. Real-time alerting is critical to our clients and with limited resources, we can't handle many false positives; Apica Synthetic is the only solution that provides both of those features.
Read full review We have been using AppOptics for over 3.5 years and expect to continue to renew it for the foreseeable future
Read full review Usability As per my experience while using it. Thanks!
Read full review As far a usability is concerned for AppOptics, it is just as matter of few minutes away even if you start from scratch, as all you need to do is register on the site and you will get the URL and password. And after this all you have to do is follow the instruction, as per the configuration wizard (tool tip) within the console for various technology such as SQL, IIS, .NET
Read full review Support Rating Apica Synthetic is very effective while configuring the account setup for any of the database/UserID.
Read full review Solarwinds AppOptics is rated as 9 out of 10 and the reason is there are still few areas where AppOptics needs to improve such as Service Now Integration, GCP Cloud Support, Better Dashboard visualization for application transactions flow. Other than these feature everything is there in AppOptics and that's a reason given 9 points out of 10.
Read full review Implementation Rating Easy for implementation in our Infrastructure, Easy for troubleshooting the issue and Easy to use as well.
Read full review Alternatives Considered We were using different monitoring tools for different requirements (e.g.,Nagios and
Checkmk for infrastructure issues) and we were in need of a tool for service and API monitoring for which we were using ThousandEye. But alerts were 60-70% valid irrespective of conditions like network issues. But Apica Synthetic's alert mechanism is a perfect fit for our department. It helped us to reduce unnecessary/false alerts and a number of wrong tickets.
Read full review What we found positive in AppOptics from others is:
Easy to install and manage. Various stack support. Point to point deep-dive metrics and correlation. Metrics like DB connection, query analysis, latency in API calls, and other connections, response codes for various APIs, etc are the key ones in our case, which AppOptics provides efficiently. Alerts can be sent on different channels. Read full review Return on Investment My department is not charged for Apica Synthetic so no ROI, but from a customer service perspective, we can react to an outage and repair it faster than our customers can report the outage. Our vendor's own monitoring tools are not as accurate nor as timely as ours. They rely on us telling them, from Apica Synthetic, that they have an issue. Read full review Application monitoring troubleshooting became more accurate. Accurate results save more man-hours of manual troubleshooting. As Realtime monitoring and alerts provide more flexibility, downtime can be minimized and Accurate Root causes can be provided. Dashboards can be useful for making future strategy based on trends. Installation and integration is easy. Read full review ScreenShots SolarWinds AppOptics Screenshots