Appcues vs. ServiceNow Customer Service Management
Appcues vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Appcues | N/A | Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base. | $299 per month/billed monthly | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Appcues | ServiceNow Customer Service Management | |
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Small Businesses | ChurnZero Score 9.3 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | ChurnZero Score 9.3 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Whatfix Score 8.5 out of 10 | SysAid Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Appcues | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 7.7 (7 ratings) | 8.0 (8 ratings) |
Usability | - (0 ratings) | 7.5 (3 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Appcues | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Appcues
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Pros | Appcues
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Cons | Appcues
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Usability | Appcues No answers on this topic | ![]() ServiceNow
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Support Rating | Appcues No answers on this topic | ![]() ServiceNow
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Alternatives Considered | Appcues
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Return on Investment | Appcues
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