What users are saying about

Appian

Top Rated
159 Ratings

Kofax Capture

18 Ratings

Appian

Top Rated
159 Ratings
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Score 8.3 out of 101

Kofax Capture

18 Ratings
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Score 8.4 out of 101

Add comparison

Likelihood to Recommend

Appian

You name a process that needs to be repeatable and requires interaction between multiple people or groups Appian should be considered. I have not found a situation that Appian could not perform. Are there better applications in some instances? Sure, but Appian can integrate with those applications and provide data and reporting of those applications.
Helmut Arnold profile photo

Kofax Capture

Kofax Capture is an appropriate application where a large number of documents need to be scanned and digitized for further use. Kofax Capture is suitable for large organizations like educational institutions, hospitals, and accounting departments.
Rahul Shinde profile photo

Pros

  • The team we had to build the prototype (including the consultants from Appian) was fantastic. We implemented the prototype in three short Agile sprints (6 weeks in total), and the resulting prototype was high quality with lots of functionality of excellent quality.
  • Because Appian is a product suite, all the components worked seamlessly together - we had no issues with integration and could focus on the experience for the business customer, the concepts to prove and the problems we were there to solve.
Lynley Johnston profile photo
  • The VRS application included with Kofax Capture is the best image pre-processing platform available on the market today. It can handle a wide array of common document problems such as skew, flipping, wrinkles, lines, and dots.
  • The platform is incredibly scriptable and can be customized to handle all sorts of unusual document contents to allow information to be extracted that many other platforms just struggle on. Table extraction, line item matching, and smart extraction are all strong points with this platform.
  • Through the use of SBL and .NET the platform can be expanded and scaled quite easily to allow for the software to be integrated into existing business processes and platforms with ease.
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Cons

  • Training. While configuration is accessible, being really effective requires either a lot of hands on trial and error and/or the supervision and guidance of an experienced user. Appian training is a forced march overview and not at all effective in getting a user up to speed.
  • Documentation. The online documentation, in the end, seems to be get lucky in finding what you are looking for or asking for help and waiting for an answer that may or may not be responsive. What may work well for their professional service people becomes problematic if you don't have a good understanding of the product in the first place.
  • Sales. it's an impressive product and that makes it easy for anxious salespeople to oversell capabilities to executives who may not be in a position to be critical about promises and implications. This can lead to unfulfilled expectations that limit additional applications.
Greg Crellin profile photo
  • We struggled with configuring Kofax with AP Automation. We used to receive vouchers in different formats by different companies, by different departments. The people from different departments used to scan those vouchers through regular scanners to a central location, which ended up as image pdfs. We fed these image pdfs through Kofax Capture for character recognition, which was painful as the accuracy of recognition was 50 to 60%.
  • Having a connectors with a workflow tool would be helpful where people can validate and approve the output.
  • More samples and documentation related to use of API in .NET applications would be a good improvement, that would help users to adapt the product easily into their organization.
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Likelihood to Renew

Appian9.5
Based on 11 answers
Appian has become an integral part of our organisation and is heavily relied on
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Kofax Capture9.0
Based on 1 answer
Cost of Kofax is high, however the cost to benefit scenarios always pay off.
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Usability

Appian8.8
Based on 28 answers
Appian is very easy to use and provides a lot of powerful tools enabling you to achieve your goal quickly.
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Support

Appian8.3
Based on 52 answers
Great training, on-site teams were amazingly experienced and patient with all of the demands. Always great follow through. Interested in our recommendations, interested in what we had to say. Organized great networking events and Appian World is an event not to be missed.
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In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
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Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
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Alternatives Considered

I was not involved in the initial analysis but I know Appian came close with Pegasystems in the intelligent business process management suite.
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Kofax Capture is a very extensible platform that is a swiss army knife for data extraction. The other platforms handle standard forms and tables well but does not allow for the customizations needed for more complex documents that Kofax Capture is able to do with ease.
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Return on Investment

  • ROI is reduced as licensing is one time cost to organisation which can be shared among different applications.
Kriti Shridhar profile photo
  • Kofax Capture is quick to install and running for small installations. When wanting to scale up, however, the product would benefit from SMEs to help implement the solution.
  • Reduced keying and faster turnaround on customer inquiries has helped reduce headcount for handling previously manual processes and reduce the amount of keying error.
  • Proper installation and maintenance of the platform is key to help prevent costly issues from cropping up in the future. Plan ahead and work with a reseller early on in the process.
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Pricing Details

Appian

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Appian More Information

Kofax Capture

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Kofax Capture More Information