1 Reviews and Ratings
16 Reviews and Ratings
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It is best suited if you want to build a tool for internal use purpose. It is even better suited if you have your data in Google Sheets. You can build apps with functionlity of CRUD where you can not just view but modify and add new entries so you can make good internal CRM tool or HR tool or anything that you need with the flexibility that Appsmith offers.Incentivized
If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
Connect to external data sources like Google SheetsUsing JS to manupulate dataCan use JS almost everywhere within designIncentivized
Continuous feedback such as CSAT or NPS score.Monitors feedback trends on recurring surveys through analytics dashboard.In context, in the moment data rather than during a follow up survey.Incentivized
UI could be more responsive. Its bit hassle to create a UI which would fit mobile devices.If there are multiple UI blocks it gets cumbersome to adjust their size and appearance as you have to do it one by one.Incentivized
Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.Incentivized
The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.Incentivized
If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).Incentivized
Saves tons of money to hire a vendor to build apps or hire a specialist within org to build internal appsIncentivized
Positive - gave us more insight into our user's journey post purchase.Positive - let us know what problems our users were having with our account portal through moment of truth surveys.Positive - gave us numbers to show to leadership that quantified the digital customer experience.Incentivized