Apptentive vs. Helpshift
Apptentive vs. Helpshift
Product | Rating | Most Used By | Product Summary | Starting Price |
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Apptentive | N/A | Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual customer IDs. With event-based targeting, brands can ask the right customers the right question at the right time, driving response rates higher than web and email. Apptentive’s ability to connect… | N/A | |
Helpshift | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue |
Apptentive | Helpshift | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | ||||||||||||||
More Pricing Information |
Apptentive | Helpshift | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Apptentive | Helpshift | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Apptentive | Helpshift | |
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Likelihood to Recommend | 8.0 (2 ratings) | 9.1 (4 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.1 (2 ratings) |
Apptentive | Helpshift | |
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Likelihood to Recommend | Apptentive | Helpshift Inc. |
Pros | Apptentive | Helpshift Inc. |
Cons | Apptentive | Helpshift Inc. |
Usability | Apptentive No answers on this topic | Helpshift Inc. |
Support Rating | Apptentive No answers on this topic | Helpshift Inc. |
Alternatives Considered | Apptentive | Helpshift Inc. |
Return on Investment | Apptentive | Helpshift Inc. |
ScreenShots | Apptentive Screenshots |