Likelihood to Recommend Apptio Targetprocess is well suited to track work and progress of that work. In addition it is easy to tie that work to OKRs. Cost and hours rollup across the work hierarchy works well. Our users like the flexibility of Targetprocess and the ability to develop their own views and reports Scenarios where it is less appropriate is to do executive level reporting and develop reports that can pull in all of our time data since there is a 300k record limit
Read full review Each member of our team can choose their own view, so they can see only what is relevant to them. Plus, we can keep track of everyone's progress without bothering them. Our team loves that everyone can have a different view, so they see only what's important to them. In addition, we can keep tabs on everyone's progress without pestering them. The user interface has some nice quality of life features, such as the different views for different members of our team.
Read full review Pros Extremely flexible: We are able to setup work for different groups in ways that work best for them. Fantastic support group: They are extremely knowledgeable and helpful. I enjoy working with them. Automation: Their automation capabilities have saved us a lot of time. Customizing screens: We can go into code for the different entities, move fields around or hide them, add tabs or additional sections as needed to make for a streamlined user experience. Reporting: Their reporting is flexible and phenomenal. There are so many different ways to pull data and the interface is easy to use. Their user guide is well built and extremely helpful. Read full review Easy Projects has a really nice UI. It's really easy [to] work there and make our projects easy to follow. Great support. A few times I had to talk with support about API connections and they answered me quickly and kindly. It's stable. I cannot remember a day when Easy Projects' platform [was] down, so it's really STABLE. Charts and reports are very easy to use Read full review Cons Every feature in this amazing application is of unique importance and also quite friendly in nature that doesn’t consume a lot of time and energy as well. For me, there is nothing to take care of in this specific application only sometimes it shows errors while updating but that’s not a big deal. Read full review Easy Projects has some problems when it comes to accessing the site via different methods/browsers. It is either very slow or never works on a tablet. It is not smart-phone friendly. And it stopped working for us in Firefox -- all we could use is Safari or Chrome (we are a Mac-based office). Easy Projects' email notifications are overwhelming. I turned them off completely since I was getting messages every time one little detail was added or changed. While the reports are great, they are somewhat hard to pull. It takes a lot of trial and error -- I would not say the reports are an "intuitive area." The biggest by far is what we fondly call "the screen of death." When you mark the last open task associated with a job as complete, a screen pops up that asks if you want to close the overall job, as well. The "yes" field is pre-selected, so if you are overzealous and click through quickly, it automatically closes the job. I don't know why they think this feature is helpful. We have so many staffers that complain they suddenly can't find their open job -- well, it's been marked completed and goes into the archive. Read full review Likelihood to Renew Targetprocess is the most flexible application for tracking work among teams that we have found. This power comes from near limitless ability to customize your views on the work tracked in the system, and from the myriad reporting options to draw metrics and stats out of the data there. Custom fields, processes, and mashups all add to this flexibility and appeal.
Read full review EP is great but could be better. EP has been a wonderful tool within our organization, it has helped us control expenses, resources, and the time needed to invest in each project, however when it comes to presenting reports and details it is a bit weak, there are more tools specialized in data visualization, and it would be good to make some kind of integration between EP and the other market alternatives
Read full review Usability The UI is intuitive and consistent. The complexity of the app means there is a steep learning curve though, but it is well worth putting in the effort to get the most out of the tool. We have some team members who are learning new ways of doing things after 1-2 years of working in Targetprocess.
Read full review EP is easy to use and adaptable, its menu is intuitive and the design is pleasant.
Read full review Reliability and Availability Some minor outages are experienced, though these tend to pass within an hour usually and work can continue
Read full review Performance Reports are fast loading, considering they can refresh in a second or less and we have 7 years of work tracked in over 40k entities. Pages can load slowly when the views are very busy, but not frustratingly. I am a console user most of my career and generally prefer it over webUI interfaces, but Targetprocess won me over from the beginning and I spend half my day using it now.
Read full review Support Rating TargetProcess' support is one of its strengths. The support team is very responsive and helpful when there is a problem but they're also proactive in providing good release notes and engaging with the community through a voting scheme to influence the priority of new features.
The team also releases new versions frequently with new features but with no knock-ons to currently working features.
Read full review In my personal experience, I only needed EP support once and the truth is that they attended me very well and very quickly, they helped me with what I needed, it was a question regarding the use of WebServices, they solved my doubt and then they contacted me another agent to verify that everything was resolved and if they could help me with anything else
Read full review Implementation Rating You should take some time to get everyone to agree how the system should be setup before work starts being tracked in Targetprocess, this avoids difficult and disruptive changes to processes or plugins later when everyone relies on it daily.
Read full review I am really satisfied with the implementation of EP in our organization, since it is a very useful tool in our day-to-day work
Read full review Alternatives Considered Apptio Targetprocess outshone the competition on several benchmarks. The most important for our team was ease of administration, ease of configuration, cost of licenses, and ability to leverage the tool in multiple areas (not just project management or engineering). Apptio Targetprocess ranked top in each category, with anonymous scoring from members across the selection team.
Read full review East Projects integrates with other financial systems such as NetSuite and Compass, which allows a great financial view into the existing and future projects and overall financial health of our resourcing. Other systems, such as
Wrike and MS Projects, just focus on project/task management, whereas this is a one-stop shop. It also allows us to manage internal resources.
Read full review Scalability We use the hosted version of Targetprocess and have never run into limitations or degraded performance due to scalability. Excellent performance over 7 years!
Read full review Return on Investment Lower administrative burden on product teams. The "team" nature of resource manager saves a significant amount of admin time for our Product teams when managing resources and their alignment Lean processes for labor management. Simplifying time entry to very few tasks, and enabling time entry at a team level streamlines the representation of work and cuts back on wasted time churning through admin activities Read full review Increased team collaboration improved the results significantly, because we managed to reduce the amount of time wasted on unnecessary iterations, therefore reducing costs. The reasonable pricing enabled us to enjoy the service we needed with with less impact on our budget than we've expected. Read full review ScreenShots Apptio Targetprocess Screenshots