What users are saying about

Apricot by Social Solutions

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Top Rated
93 Ratings
Top Rated
59 Ratings

Apricot by Social Solutions

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Top Rated
93 Ratings
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Score 8.8 out of 101
Top Rated
59 Ratings
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Score 6.5 out of 101

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Likelihood to Recommend

Apricot by Social Solutions

There's always room for improvement. Also, with the HUD APR and ESG CAPER report, since these are required reports for funded agencies, and Apricot is a comparable database, agencies using Apricot should not be required to pay for the feature/updates of these.
Stacey Riley profile photo

Blackbaud CRM

The Blackbaud Internet Solutions (BBIS) platform is still being evaluated as it provides external web presence (content management system), donor self service, event registration, email marketing, revenue processing and has an interface with the application.
Salvador Orochena profile photo

Pros

  • Easy of use for the end user
  • Reports that can made and customizable
  • Training for the administrator excellent
Donna Smith-Pupillo profile photo
  • Locked configuration strategy- if you have a high turn over, or an undocumented culture you will want to find a solution that supports change management. The config files are locked in Blackbaud which means some things you can't change. For orgs that have frequent turn-over this strategy is helpful.
  • Blackbaud has tutorials online as well as classes in person staff can take. They offer certificates so supervisors know that staff have been exposed to a body of knowledge. When staff members take the workshops it is important to provide them the time to practice and use what they just learned. We purchased (for a high fee) a pass for any of our staff to take as many of the workshops as possible. We also offered this to key volunteers- as more knowledge makes folks more employable and more comfortable.
  • Blackbaud has a very strong team of sales staff. Make sure you demo and that you know what you want. Fees are sadly complicated so use a spreadsheet. Once a quote is sent in writing my experience is there was very little flexibility in pricing. So your first call is really important. Do your homework.
No photo available

Cons

  • Notification to clients that there is a problem with the Social Solutions server. When their system goes down is not always clear that the issue is with the software and time is spent trying to determine if the problem is local or with Social Solutions.
  • I would like a function in reports that would easily allow selected fields to be base on a "if not this than that"
Kathleen Kehrer profile photo
  • Not always easy to use when trying to find a new function that one was not previously familiar with
  • No ability to use via iPhone or other mobile device
  • Not easy for remote users who are not inside the secure company network to print reports - too many steps to go through the VPN, etc.
Jeff Swan profile photo

Likelihood to Renew

Apricot by Social Solutions9.7
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA profile photo
Blackbaud CRM6.4
Based on 7 answers
I no longer work with non profit clients, but if I did I would give them consideration.
Lin Wormley profile photo

Usability

Apricot by Social Solutions10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Support

Apricot by Social Solutions10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA profile photo
Blackbaud CRM1.0
Based on 1 answer
They did not stand behind their product. I had to tell my story/ explain my problem to multiple people, multiple times and in the end the issue that was determined to be a product functionality issue, was never resolved. They company never even apologized for the problem or offered any help in resolving all the issues and lost time it cost us.
No photo available

Implementation

Apricot by Social Solutions10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We looked at several out-of-the-box solutions as well as large vendors like Salesforce. We selected Apricot due to their focus on non-profit grant management and ability to customize forms and data points
Pratik Mhatre profile photo
Blackbaud CRM was much more focused on fundraising and was more customizable. Other products considered were often not 'out of the box' in terms of functionality, however much design was needed prior to implementation.
No photo available

Return on Investment

  • We migrated from a MySQL database that we maintained through staff and consultants on our own server to the SaaS solution of Apricot. This has been very cost efficient, saving equipment upgrade and maintenance costs and eliminated need for consultants.
  • We were able to provide our grantees with a wider variety of reports to manage their local programs. We were able to maintain and expand the reports and access that Central Office staff had in our previous system.
Gene White profile photo
  • Has allowed management to view portfolios.
  • Has highlighted need for moves management.
  • Has engaged users, who in the past did very little to create institutional memory.
No photo available

Pricing Details

Apricot by Social Solutions

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Apricot by Social Solutions Editions & Modules
Apricot by Social Solutions
Edition
Apricot Essentials
$0
Apricot
$0
Additional Pricing Details
Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

Apricot by Social Solutions More Information

Blackbaud CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Blackbaud CRM Editions & Modules
Blackbaud CRM
Additional Pricing Details

Blackbaud CRM More Information