Customizable and Flexible for all Case Management/Human Services Organizations!
Angela C. Brust-Balogun | TrustRadius Reviewer
January 02, 2019

Customizable and Flexible for all Case Management/Human Services Organizations!

Score 10 out of 10
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Verified User
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Overall Satisfaction with Apricot by Social Solutions

Our non-profit organization uses Apricot by Social Solutions to manage data for the entire organization. What I really love about it, is that I am able to customize it to meet the needs of multiple programs within our organization and that it is flexible enough to grow as we do. In addition, I can design reports that inform the work of our frontline staff and increase their buy-in and support of the required data collection. Our end of year reporting as an organization, as well as data collection for various grant funders has been much improved. Training, resources, and technical support are all excellent, would highly recommend this software to any human service agency/non-profit.
  • Site administrator is able to custom design forms and reports to organizational needs.
  • Excellent training, resources, and technical support.
  • Case management framework for human service-oriented organizations.
  • Some features, such as aggregate reporting and are add-ons with an additional cost.
  • As a relatively new organization (less than 5 years old), our last annual report was compiled by hand and from multiple manual spreadsheets and tracking forms. Nevertheless, it did not adequately capture all of the clients we served in any capacity. With Apricot implementation this year, we were able to report on serving over 200 clients and to give specific outcomes and data related to those we served, not just for specific programs but for the organization as a whole.
  • Any human service agency can tell you that the needs of their clients change over time. While we could give anecdotal evidence of those trends before Apricot, we can now collect and track, in real time, data to inform any organizational shifts we will need to make to meet those needs.
We have not yet had Apricot long enough to achieve this benefit.
At the end of 2018, for the first time we had aggregate data from an organizational standpoint. We have recently used that reporting to apply for funding but it is too early to tell if it has had an impact.
I was not personally involved in choosing Apricot but know that our ED spent 2 years researching, comparing, and trying other software before choosing Apricot. I have used Cap60 in the past and did not feel that it was able to meet the needs of every program operated under that particular Community Action Agency's umbrella of services.
Human service organizations with a case management framework are best served by use of this software. It can serve any size organization with 1 or multiple programs. The organization should have an individual or 2 to dedicate time as administrators of the software. They will need to understand data, software design, and the needs of the organization in order to best customize and manage the software.