Apricot by Social Solutions packs a punch for organizations serving individuals, but is expensive for non-profits
June 30, 2023
Apricot by Social Solutions packs a punch for organizations serving individuals, but is expensive for non-profits
Score 6 out of 10
Vetted Review
Verified User
Software Version
Apricot Core
Overall Satisfaction with Apricot by Social Solutions
Our organization serves children and families in a non-profit setting after the death of a loved one. We utilize Apricot Core to organize and store information on the families we serve, our volunteers, and our donors & community supporters. Before Apricot by Social Solutions, we lacked the ability to run efficient reports and provide data to our funding sources. We are able to utilize Apricot by Social Solutions to not only store information, but to translate it into outcomes that we can provide for donors and grant opportunities. There are limitations to the product in terms of utilizing it for family-based programming instead of individual-based programming, but we are mostly able to edit things to fit our needs (we just aren't able to use some of the extra features that we pay for because of the nature of our work and the limitations of some of the Apricot Core features).
Pros
- Apricot by Social Solutions does a great job of making database administration simple and effective. It is easy for someone in the non-profit sector without much prior experience in similar programs to work on the back end of Apricot by Social Solutions building forms and doing reporting.
- Apricot by Social Solutions is a generally user-friendly program that our staff of many different ages and abilities are able to utilize effectively.
- The buildability of the program is a major plus for our organization, allowing us to cater Apricot by Social Solutions with exactly what we need for our programming and services.
Cons
- Apricot Core seems like it adds great functionality, but organizations that serve minors or provide family-based programming aren't able to use any of the features outside of the Form Logic. We have asked for this functionality to be available for our family-based programming and were told a few years ago that it was coming soon and have not had any updates since.
- The turnover at Apricot by Social Solutions makes building a connection with their staff extremely difficult.
- Apricot by Social Solutions customer service will only get on the phone or a Zoom call with you in extreme emergencies. All questions and issues are handled through their website chat and email, which can pose challenges in timely answers and conclusions for complex issues.
- Apricot by Social Solutions allows us to translate our services into numbers and graphics that can help potential funding sources to understand the impact of our work.
- Apricot by Social Solutions is an expensive program for non-profits. For our small team, we spend around $10,000 per year to be able to utilize Apricot by Social Solutions, which is a very big cost to us when there are less expensive options out there.
- Apricot by Social Solutions has helped to streamline our intake process, which has, in turn, eliminated staff time.
Our organization uses Apricot by Social Solutions reporting to create a large presentation for our staff and funders at the end of each year to show numbers of clients served, service delivery timing, demographic information, training hours, and other impactful statistics and information. Apricot by Social Solutions makes it simple to report on exactly what we need, so that we can go to grants with exact numbers to show our impact.
I actually wouldn't say that Apricot by Social Solutions has helped us to secure more funding or more diversified funding streams. Because that kind of work is done outside of Apricot by Social Solutions, I can't contribute our funding to the program. We actually spend a lot of money on the Apricot by Social Solutions system each year and have to try and fundraise to cover the large cost of the program.
Do you think Bonterra Case Management delivers good value for the price?
Not sure
Are you happy with Bonterra Case Management's feature set?
Yes
Did Bonterra Case Management live up to sales and marketing promises?
No
Did implementation of Bonterra Case Management go as expected?
Yes
Would you buy Bonterra Case Management again?
Yes
Comments
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