What users are saying about
42 Ratings
42 Ratings
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Score 7.2 out of 101
8 Ratings
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Score 5.9 out of 101

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Likelihood to Recommend

APS

They are more suited to growing, nimble companies. They are soon adding employee approval to time cards and checkin by facial recognition. Additions and changes to improve functionality might not work for a very large company like GE.
Ronald D. Tompkins profile photo

Optimum Solutions HRIS

Optimum Solutions works very well for all our payroll needs. We run payrolls weekly, semi-monthly, monthly and yearly. The end of year process is lined out very well and webinars are available to go over any new regulations required.We haven't utilized the HR part of the software as much on the iSeries but are planning on changing that once we get converted to the Windows version later this year. The main reason for this is the HR part of the software on the iSeries is separate from payroll.
Janet Fawcett profile photo

Feature Rating Comparison

Human Resource Management

APS
8.5
Optimum Solutions HRIS
Employee demographic data
APS
9.4
Optimum Solutions HRIS
Employment history
APS
8.7
Optimum Solutions HRIS
Job profiles and administration
APS
8.3
Optimum Solutions HRIS
Workflow for transfers, promotions, pay raises, etc.
APS
8.2
Optimum Solutions HRIS
Organizational charting
APS
7.9
Optimum Solutions HRIS
Organization and location management
APS
8.4
Optimum Solutions HRIS
Compliance data (COBRA, OSHA, etc.)
APS
8.4
Optimum Solutions HRIS

Payroll Management

APS
8.5
Optimum Solutions HRIS
7.5
Pay calculation
APS
9.2
Optimum Solutions HRIS
9.1
Support for external payroll vendors
APS
5.7
Optimum Solutions HRIS
Benefit plan administration
APS
8.2
Optimum Solutions HRIS
5.5
Direct deposit files
APS
9.9
Optimum Solutions HRIS
9.1
Salary revision and increment management
APS
9.0
Optimum Solutions HRIS
6.4
Reimbursement management
APS
9.0
Optimum Solutions HRIS

Leave and Attendance Management

APS
8.7
Optimum Solutions HRIS
Approval workflow
APS
9.4
Optimum Solutions HRIS
Balance details
APS
8.2
Optimum Solutions HRIS
Annual carry-forward and encashment
APS
8.3
Optimum Solutions HRIS

Employee Self Service

APS
8.6
Optimum Solutions HRIS
View and generate pay and benefit information
APS
9.4
Optimum Solutions HRIS
Update personal information
APS
9.5
Optimum Solutions HRIS
View company policy documentation
APS
8.1
Optimum Solutions HRIS
Employee recognition
APS
7.6
Optimum Solutions HRIS
View job history
APS
8.6
Optimum Solutions HRIS

Asset Management

APS
8.0
Optimum Solutions HRIS
Tracking of all physical assets
APS
8.0
Optimum Solutions HRIS

HR Reporting

APS
8.4
Optimum Solutions HRIS
Report builder
APS
9.2
Optimum Solutions HRIS
Pre-built reports
APS
8.6
Optimum Solutions HRIS
Ability to combine HR data with external data
APS
7.4
Optimum Solutions HRIS

Onboarding

APS
9.0
Optimum Solutions HRIS
New hire portal
APS
9.3
Optimum Solutions HRIS
Manager tracking tools
APS
8.7
Optimum Solutions HRIS

Performance and Goals

APS
7.8
Optimum Solutions HRIS
Corporate goal setting
APS
8.1
Optimum Solutions HRIS
Individual goal setting
APS
8.2
Optimum Solutions HRIS
Line-of sight-visibility
APS
8.2
Optimum Solutions HRIS
Performance tracking
APS
6.9
Optimum Solutions HRIS

Performance Management

APS
8.0
Optimum Solutions HRIS
Performance plans
APS
7.9
Optimum Solutions HRIS
Performance improvement plans
APS
7.0
Optimum Solutions HRIS
Review status tracking
APS
8.4
Optimum Solutions HRIS
Review reminders
APS
8.3
Optimum Solutions HRIS
Multiple review frequency
APS
8.5
Optimum Solutions HRIS

Succession Planning

APS
5.0
Optimum Solutions HRIS
Create succession plans/pools
APS
5.0
Optimum Solutions HRIS
Candidate ranking
APS
5.0
Optimum Solutions HRIS

Recruiting / ATS

APS
8.8
Optimum Solutions HRIS
Job Requisition Management
APS
9.2
Optimum Solutions HRIS
Company Website Posting
APS
9.2
Optimum Solutions HRIS
Publish to Social Media
APS
9.2
Optimum Solutions HRIS
Job Search Site Posting
APS
8.8
Optimum Solutions HRIS
Duplicate Candidate Prevention
APS
7.6
Optimum Solutions HRIS
Applicant Tracking
APS
8.4
Optimum Solutions HRIS
Notifications and Alerts
APS
9.2
Optimum Solutions HRIS

Pros

  • APS OnLine is a great end user product and very easy for our employees. They have quick access to all their information, their accrual balances, hours worked, etc. They are able to enter their time off requests in the system. Although our prior system had these capabilities, employees had difficulty accessing system. If they couldn't get in, they couldn't use it. More employees logged on to APS in the first two weeks of use than in the prior three years with former system.
  • Integration - Data is real-time. When you enter information in one area of the software, it is immediately present in the rest of the system. No waiting for overnight interface. Change log provides backup for any changes that have been made as well as safeguards in the approval process.
  • Administrative ease - The system is very straight forward, logical, and easy to operate from the administrative end. [There is a] designated representative to address questions as they arise. No sitting on hold.
No photo available
  • First and foremost in my opinion Optimum Solutions has great customer service. We are assigned a specialist and can work with that person for every issue or question that arises. The specialist becomes familiar with our company and processes which makes interactions with them faster.
  • Optimum Solutions knows our business and offers helpful ways for us to work with their software to achieve our goals.
  • The turn around time for any question or issues is usually 2 hours or less. If our specialist doesn't have an answer they will work diligently with other employees with the company to provide us an answer in a quick amount of time.
  • Everyone I've dealt with at Optimum Solutions is friendly and knowledgeable . You can tell they love what they do and are always willing to help. Most employees have been with the company for a long time which tells me it's a great company to work for.
Janet Fawcett profile photo

Cons

  • Reporting - We have six different business units and the reporting is separate for all three. Most reporting I do requires information from all business units so am running six reports and then copying and pasting to get the report I need.
  • Multi-state taxes - We have a number of employees who live in New York and work in New Jersey. APS OnLine is designed to accommodate one state withholding so ability to have "worked in" state and "lived in" state taxes withheld went away. This was a shortfall.
  • The Carrier connection setup took much longer than expected. After a year, we are still having some issues with some items transferring over to the GL.
  • The CA overtime calculation does not calculate after 8 hours per day, only on the 40 per week so we override each week.
  • Reporting - when running Benefit reports, it recognizes employees who formerly carried the plan but may have dropped it. To get around this, we have to delete off the employee's record so the history is not readily available.
No photo available
  • We are currently using the software designed for the iSeries but are moving to their Windows platform. We are moving to the Windows platform to gain some functionality in terms of a robust Employee Self Service module.
  • In the iSeries software the Payroll and HR functions are separate which makes it a little more difficult to see the whole picture of the employee record. In the Windows version the Payroll and HR functions work as one.
  • The security for the iSeries side is a bit cumbersome in my opinion but we hope that is not the case in the Windows version of the software. We are planning to open up parts of the Windows version to the employee supervisors.
Janet Fawcett profile photo

Likelihood to Renew

APS9.7
Based on 6 answers
I have been using the system for over a year now and feel more comfortable with the functionality of it. I have just recently implemented the benefit administration portion.
Chanell Clayton profile photo
No score
No answers yet
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Usability

APS9.5
Based on 4 answers
It is very easy to use and you don't have to drill down through too many screens to get to what you need.
Karla Hebert profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

APS9.0
Based on 1 answer
I haven't had any outages
No photo available
No score
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Performance

APS9.0
Based on 1 answer
No photo available
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Support

APS9.9
Based on 3 answers
There is one primary account representative that we contact on a regular basis. If she is unavailable, there are others on her team. It does seem that our implementation was more complex than others that have been installed, so fixes are not as easily remedied.
No photo available
No score
No answers yet
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In-Person Training

APS9.0
Based on 1 answer
Even if it wasn't in-person on location, we felt like we had our trainer in the room with us.
No photo available
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Online Training

APS9.0
Based on 1 answer
We had great webinars.
No photo available
No score
No answers yet
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Implementation

APS8.7
Based on 4 answers
It would have been helpful to understand the phases of the implementation up front so I could have prepared differently for enrollments, billing, and transfer of information to payroll. At the end of the day, I'm happy with the selection and the system and anticipate I will like it better as we go along. We have done a number of other system implementations in the past few years, and this has been pretty painless, however, I've had a few surprises.
No photo available
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Alternatives Considered

This is the only payroll service I have used. It has been a good experience and learning opportunity
Tina Archer profile photo
We evaluated some payroll services but found the ongoing cost greater than the initial cost of purchasing our own software and keeping the payroll process in house. Other payroll software was generally more expensive and we are satisfied with Optimum Solutions. I would say the main reason we stayed with Optimum Solutions, converting from their iSeries version to their Windows version, was because of their outstanding staff and support.
Janet Fawcett profile photo

Scalability

APS9.0
Based on 1 answer
I've never had a problem with the system nor in finding the right information.
No photo available
No score
No answers yet
No answers on this topic

Return on Investment

  • Very cost effective way for us to process payroll.
Sandy Wright profile photo
  • Optimum Solutions lets us run all our payrolls seamlessly.
  • If we have any questions or problems Optimum Solutions is just a phone call or email away. The Customer Service is the best.
  • With the purchase of the Employee Self Service module that will be implemented in January of 2019 we will be able to eliminate the printing, folding, and distribution of check stubs as they will be available through self service. Also W2 information will be available there as well so no re-issuing of lost W2s saving us time and money.
Janet Fawcett profile photo

Pricing Details

APS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Our Payroll solution is offered as a standalone service, but additional solutions must be used in conjunction with our Payroll solution. This ensures the best possible user experience for our customers.

Optimum Solutions HRIS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details