What users are saying about

Aptean CRM

2 Ratings

Aptean CRM

2 Ratings
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Score 7.2 out of 101

Oracle Siebel CRM

72 Ratings
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Score 6.7 out of 101

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Likelihood to Recommend

Aptean CRM

This is a solid basic platform. It's not Salesforce but it IS integrated with IntuitiveERP and is included in the price. For the cost, you certainly can't get this type of functionality in other small CRM packages. If you have IntuitiveERP already and are looking to move towards a CRM package it's certainly a way to help you get your footing before deciding you need a larger scale package, but I don't know that you'd want to invest in Intuitive JUST for their CRM cycle.
Craig Cormier profile photo

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee profile photo

Feature Rating Comparison

Sales Force Automation

Aptean CRM
4.4
Oracle Siebel CRM
8.1
Customer data management / contact management
Aptean CRM
7.0
Oracle Siebel CRM
8.6
Workflow management
Aptean CRM
5.0
Oracle Siebel CRM
7.9
Territory management
Aptean CRM
1.0
Oracle Siebel CRM
7.7
Opportunity management
Aptean CRM
7.0
Oracle Siebel CRM
9.5
Integration with email client (e.g., Outlook or Gmail)
Aptean CRM
6.0
Oracle Siebel CRM
9.4
Contract management
Aptean CRM
1.0
Oracle Siebel CRM
4.6
Quote & order management
Aptean CRM
6.0
Oracle Siebel CRM
7.8
Interaction tracking
Aptean CRM
5.0
Oracle Siebel CRM
9.4
Channel / partner relationship management
Aptean CRM
2.0
Oracle Siebel CRM
7.6

Customer Service & Support

Aptean CRM
6.5
Oracle Siebel CRM
8.7
Case management
Aptean CRM
7.0
Oracle Siebel CRM
7.9
Call center management
Aptean CRM
6.0
Oracle Siebel CRM
9.7
Help desk management
Aptean CRM
Oracle Siebel CRM
8.4

Marketing Automation

Aptean CRM
5.5
Oracle Siebel CRM
7.5
Lead management
Aptean CRM
6.0
Oracle Siebel CRM
7.5
Email marketing
Aptean CRM
5.0
Oracle Siebel CRM
7.5

CRM Project Management

Aptean CRM
2.7
Oracle Siebel CRM
8.4
Task management
Aptean CRM
4.0
Oracle Siebel CRM
8.1
Billing and invoicing management
Aptean CRM
1.0
Oracle Siebel CRM
8.4
Reporting
Aptean CRM
3.0
Oracle Siebel CRM
8.7

CRM Reporting & Analytics

Aptean CRM
5.3
Oracle Siebel CRM
9.1
Forecasting
Aptean CRM
4.0
Oracle Siebel CRM
9.4
Pipeline visualization
Aptean CRM
4.0
Oracle Siebel CRM
8.6
Customizable reports
Aptean CRM
8.0
Oracle Siebel CRM
9.3

Customization

Aptean CRM
6.5
Oracle Siebel CRM
6.7
Custom fields
Aptean CRM
10.0
Oracle Siebel CRM
8.7
Custom objects
Aptean CRM
3.0
Oracle Siebel CRM
8.2
Scripting environment
Aptean CRM
Oracle Siebel CRM
3.7
API for custom integration
Aptean CRM
Oracle Siebel CRM
6.2

Security

Aptean CRM
9.0
Oracle Siebel CRM
8.4
Single sign-on capability
Aptean CRM
9.0
Oracle Siebel CRM
9.3
Role-based user permissions
Aptean CRM
9.0
Oracle Siebel CRM
7.4

Social CRM

Aptean CRM
Oracle Siebel CRM
4.6
Social data
Aptean CRM
Oracle Siebel CRM
4.6
Social engagement
Aptean CRM
Oracle Siebel CRM
4.6

Integrations with 3rd-party Software

Aptean CRM
Oracle Siebel CRM
7.7
Marketing automation
Aptean CRM
Oracle Siebel CRM
7.7
Compensation management
Aptean CRM
Oracle Siebel CRM
7.7

Platform

Aptean CRM
Oracle Siebel CRM
7.9
Mobile access
Aptean CRM
Oracle Siebel CRM
7.9

Pros

  • Simple: it isn't too convoluted with too many features
  • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
  • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
Craig Cormier profile photo
  • Customizability of views. If I had the right query string, I could basically create a "view" or "query" to gather exactly the type of information I needed with specific criteria. In our organization, we would trade query strings back and forth with each other to create the types of views we needed. I like the compact representation.
  • Minimal interface. There's not too much bloat, with no added social media features and all that other crap that's becoming an unnecessary part of every other product out there.
  • Easy to pick up. My company's internal training did a good job of teaching us how to use Siebel CRM. It didn't take days of training, either. Pretty intuitive.
Abhijit Bhattacharjee profile photo

Cons

  • There is currently no web portal or mobile front for this CRM package
  • The simplicity sometimes can be a hindrance to deeper data dives.
  • The tracking of contacts if a bit complicated as far as database design goes, making cross-platform integration more difficult.
Craig Cormier profile photo
  • Oracle Siebel requires a very high level of training and understanding in order to extract the full potential from its system in terms of configuration and implementation.
  • The processing time is not very fast and there is scope of improvement in it.
  • A huge amount is needed to build up the infrastructure which is directly proportional to the size of the organization implementing it.
Lokesh Yadav profile photo

Usability

No score
No answers yet
No answers on this topic
Oracle Siebel CRM9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav profile photo

Alternatives Considered

IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
Craig Cormier profile photo
Oracle Siebel CRM has got much stronger workflow engine than its competitors like Kickserv and Zoho CRM. Also, the provided integration options are better than Salesforce or Hatchbuck. With the additional support for Customer Relationship Management (CRM) Desktop plugin for Outlook, there is no need to install any additional software to use it in the offline mode.
Lokesh Yadav profile photo

Return on Investment

  • Improved interaction with customers for incident management.
  • Greatly improved opportunity management.
  • Lead management for marketing is improved and centralized.
Craig Cormier profile photo
  • Increased business opportunities by adding more clients.
  • Analyzing the market trends with the reporting feature and always being on the top of business needs of clients.
  • Account creation for any organization became easy.
Lokesh Yadav profile photo

Pricing Details

Aptean CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Oracle Siebel CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details